Job summary
Reporting to the Director of Care you will lead, develop and grow our family support and therapy services to ensure we offer fully accessible, equitable enabling support at both our Oswestry and Conwy hospices, ensuring visible leadership across all services.
As a registered health or social care professional you will ensure high levels of service delivery through your three managers. In addition key objectives will be to work closely with our Director of Care and Heads of Service to develop 7 day services, which harness technology, increases reach and offers a broader range of support to empower and meet the needs of our children and their families.
Main duties of the job
The key outcomes for your role include:
Strategy
Lead on the successful implementation of our Care Strategy, by ensuring that we continue to improve and develop access to our services to meet changing needs and increasing demand on children’s palliative care services across Shropshire, Cheshire and Mid and North Wales.
Continuity of Services
Lead on the responsive, reactive, safe and continuous delivery of all children’s family support and wellbeing services of which is evidence based, policy driven, and in line with legislation, best practice and Hope House Children’s Hospices Priorities of Care framework
Lead and foster a culture where family support and wellbeing services are delivered in a friendly, welcoming and non-institutional environment, which is safe and fit for the needs of children and their families
Safety
Work closely with the Heads of Care and Hospitality Manager to review and improve the environment infrastructure, infection prevention and control (IPC) and to maintain exemplary levels of cleanliness in the healthcare setting, promoting education and development on all elements of IPC (Infection Prevention and Control)
Work with the Safeguarding Lead to provide the Board with assurance that all matters pertaining to safeguarding are effectively managed in line with our policy and procedures.
Foster a culture where never events and serious incidents are promptly reported, investigated and resolved
Participate in incident management and root cause analysis investigation meetings as required to ensure compliance of professional practice standards to maintain effectiveness
Ensure the Family Support and Therapy teams are competent and capable to deliver a high standard of support in line with regulation, legislation, best practice and Hope House Children’s Hospices Priorities of Care framework
Lead on the development of the Family Support and Therapy teams knowledge and understanding of how to deliver safe, effective and responsive care following Hope House Children’s Hospices generic and child specific policies, procedures, risk assessments and safe systems of work
Work closely with the Head of Quality and Assurance to facilitate audits, sharing learning and feedback to improve service delivery
Service improvement
Work with the Director of Care and Heads of Service to lead on the ongoing development of service improvements for Family Support and Therapies
Advocate and lead the team in the effective use of technology/digital innovations and data to provide accessible, safe and compassionate care
Ensure feedback and recommendations from Hope Houses Children’s Hospice Quality and Assurance frameworks is used to inform and share future improvements to service delivery
Implement, test and evaluate ongoing improvements to the Family Support and Therapy services to ensure they drive strategic aims and remain fit for purpose
Lead on the management of Family Support and Therapy complaints, concerns and compliments
Support staff to conduct research to advance evidence based practice and to feed these learnings into service developments and improvements
External Partnerships
Create and foster new partnerships working opportunities with other charities, the general public, outside agencies and statutory and professional bodies to continually develop and improve Family Support and Therapy services for our children and families
Manage services in partnership with outside agencies where hospice staff are embedded within external teams
Play an active role in championing children’s palliative care and raising the profile of Hope House Children’s Hospice both nationally and locally
People
Lead, inspire and manage the care and volunteer team to be the best they can be, ensuring they put our children and their families at the heart of everything we do
Recruit, train, coach and empower the family services team to reach their full potential, ensuring all colleagues have clear responsibilities, accountabilities and development plans
Ensure all team and volunteer employee relations and welfare concerns are fairly and efficiently resolved, with the minimum disruption to service delivery
Money
Make the optimal use of the care teams professional skills, knowledge and experience in line with child dependency and budgets, ensuring services represent value for money to supporters and donors
Policy and Procedure
Delivery of all work in line with our budgets, policies and procedures which includes GDPR, H&S, Finance and People
About us
Here at Hope House Children’s Hospices Our Mission is to ensure no one faces the death of a child alone. Your role as Head of Family Support & Therapies is to develop and lead our multi-disciplinary psycho-social and therapeutic services to support children with life limiting conditions and their families from referral through to discharge.
Job description
Job responsibilities
Hope House Children’s Hospices have an opportunity for a Head of Family Support & Therapies to join our team based in either Oswestry or Conwy. You will join us on a full-time, permanent basis. In return, our Head of Family Support & Therapies will receive a competitive rate of £50,388 -£57,009 per annum.
Here at Hope House Children’s Hospices Our Mission is to ensure no one faces the death of a child alone. Your role as Head of Family Support & Therapies is to develop and lead our multi-disciplinary psycho-social and therapeutic services to support children with life limiting conditions and their families from referral through to discharge.
About the Head of Family Support & Therapies role:
Reporting to the Director of Care you will lead, develop and grow our family support and therapy services to ensure we offer fully accessible, equitable enabling support at both our Oswestry and Conwy hospices, ensuring visible leadership across all services.
As a registered health or social care professional you will ensure high levels of service delivery through your three managers. In addition key objectives will be to work closely with our Director of Care and Heads of Service to develop 7 day services, which harness technology, increases reach and offers a broader range of support to empower and meet the needs of our children and their families.
What we are looking for a Head of Family Support & Therapies who:
Collaborative and innovative by nature, you will also be an effective networker and use your skills to build collaborative working relationships with external partners and agencies to help develop our services further.
What we offer:
In return for your commitment, we have a great list of benefits which we offer, some of which include:
- generous annual leave entitlement of 33 days per year (including bank holidays) plus long service increments
- NHS pension for existing members or our organisational pension scheme
- We have partnered with Health Assured who not only provide an Employee Assistance Programme which is free, confidential and accessible 24/7, but also Bereavement Support Service, Online CBT, Medical Support, My Health Advantage App and much more
- Shopping discounts and cashback
- flexible working arrangements
- great development opportunities
Closing date: Friday 14th July at 12 noon
Interview date: Wednesday 26th July
If you think you have what it takes to be our Head of Family Support & Therapies then please click ‘apply’ now! We are welcoming informal discussions with our Director of Care, Karen Wright, contact us on 01691 679679. We’d love to hear from you!
Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
Job description
Job responsibilities
Hope House Children’s Hospices have an opportunity for a Head of Family Support & Therapies to join our team based in either Oswestry or Conwy. You will join us on a full-time, permanent basis. In return, our Head of Family Support & Therapies will receive a competitive rate of £50,388 -£57,009 per annum.
Here at Hope House Children’s Hospices Our Mission is to ensure no one faces the death of a child alone. Your role as Head of Family Support & Therapies is to develop and lead our multi-disciplinary psycho-social and therapeutic services to support children with life limiting conditions and their families from referral through to discharge.
About the Head of Family Support & Therapies role:
Reporting to the Director of Care you will lead, develop and grow our family support and therapy services to ensure we offer fully accessible, equitable enabling support at both our Oswestry and Conwy hospices, ensuring visible leadership across all services.
As a registered health or social care professional you will ensure high levels of service delivery through your three managers. In addition key objectives will be to work closely with our Director of Care and Heads of Service to develop 7 day services, which harness technology, increases reach and offers a broader range of support to empower and meet the needs of our children and their families.
What we are looking for a Head of Family Support & Therapies who:
Collaborative and innovative by nature, you will also be an effective networker and use your skills to build collaborative working relationships with external partners and agencies to help develop our services further.
What we offer:
In return for your commitment, we have a great list of benefits which we offer, some of which include:
- generous annual leave entitlement of 33 days per year (including bank holidays) plus long service increments
- NHS pension for existing members or our organisational pension scheme
- We have partnered with Health Assured who not only provide an Employee Assistance Programme which is free, confidential and accessible 24/7, but also Bereavement Support Service, Online CBT, Medical Support, My Health Advantage App and much more
- Shopping discounts and cashback
- flexible working arrangements
- great development opportunities
Closing date: Friday 14th July at 12 noon
Interview date: Wednesday 26th July
If you think you have what it takes to be our Head of Family Support & Therapies then please click ‘apply’ now! We are welcoming informal discussions with our Director of Care, Karen Wright, contact us on 01691 679679. We’d love to hear from you!
Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
Person Specification
Essential Qualifications
Essential
- <p>Relevant professional qualification, e.g. Nursing, Physiotherapist, Occupational Therapist, Social Work, Psychology, with appropriate registration</p> <p>Degree in a health or social care related subject</p> <p>Evidence of continuous professional development</p> <p>A recognised leadership or management qualification</p>
Essential Skills
Essential
- <p>Strong leadership skills</p> <p>Ability to work collaboratively with a large team</p> <p>Ability to influence, negotiate and motivate behavior change in others</p> <p>Strong organisation and planning skills</p> <p>Excellent interpersonal, written and verbal communication skills</p> <p>Ability to manage multiple assignments simultaneously under time constraints</p> <p>Strong analysis skills</p> <p>Well-developed IT skills</p> <p>Strong budget management skills</p> <p>Ability to network effectively</p> <p>Project Management skills</p> <p>Ability to innovate and actively contribute and lead strategic developments</p>
Essential Knowledge
Essential
- <p>Knowledge and experience of implementing change management programmes, including service development and pathway redesign with a proven track record of delivery</p> <p>An understanding of the needs of children and young people with life-limiting conditions</p> <p>Comprehensive and up-to-date understanding of the health, community and social care sectors in England and Wales</p> <p>A comprehensive understanding of safeguarding, consent, UK GDPR (General Data Protection Regulation) and confidentiality</p> <p> </p>
Person Specification
Essential Qualifications
Essential
- <p>Relevant professional qualification, e.g. Nursing, Physiotherapist, Occupational Therapist, Social Work, Psychology, with appropriate registration</p> <p>Degree in a health or social care related subject</p> <p>Evidence of continuous professional development</p> <p>A recognised leadership or management qualification</p>
Essential Skills
Essential
- <p>Strong leadership skills</p> <p>Ability to work collaboratively with a large team</p> <p>Ability to influence, negotiate and motivate behavior change in others</p> <p>Strong organisation and planning skills</p> <p>Excellent interpersonal, written and verbal communication skills</p> <p>Ability to manage multiple assignments simultaneously under time constraints</p> <p>Strong analysis skills</p> <p>Well-developed IT skills</p> <p>Strong budget management skills</p> <p>Ability to network effectively</p> <p>Project Management skills</p> <p>Ability to innovate and actively contribute and lead strategic developments</p>
Essential Knowledge
Essential
- <p>Knowledge and experience of implementing change management programmes, including service development and pathway redesign with a proven track record of delivery</p> <p>An understanding of the needs of children and young people with life-limiting conditions</p> <p>Comprehensive and up-to-date understanding of the health, community and social care sectors in England and Wales</p> <p>A comprehensive understanding of safeguarding, consent, UK GDPR (General Data Protection Regulation) and confidentiality</p> <p> </p>
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
