Deputy Director of Care Services - (Supportive Care)

Job summary

The post holder will champion excellence supporting care services, and together with the Director of Care Services, the post will design, develop and deliver existing and new services.

They will provide professional leadership and strategic oversight across all services, working collaboratively with the service leads and Senior Clinical Team. This has been identified as been pivotal in ensuring the effective management, coordination and service development of all of the following areas Dementia Day Care, Wellbeing/ Outreach Services, and the Family Care Team. A second key element of the role will be in actively looking for opportunities to expand and create new community services.

The post holder will also deputise for the Director of Care Services, helping to guide our health and care service with confidence and care.

They will work with the Director of Care Services to shape, support, and coordinate our out of hospice offering. The post holder will play an important part in celebrating and strengthening the many outstanding areas of practice within our organisation, while also supporting and driving improvements to ensure our services are up-to-date and relevant for our Service Users needs. Your leadership will help to nurture a strong learning culture where staff feel valued, engaged supported, and encouraged to grow.

Main duties of the job

• Provide effective professional leadership, management, and coordination of Dementia Day Care, Wellbeing Services, and the Family Care Team.
• Provide visible and effective leadership ensuring the efficient day to day running of departments, and assisting them to manage their capacity so they are able to deliver high-quality, person-centred safe care.
• Foster a strong learning culture, promoting continuous professional development and reflective practice within teams.
• Providing expert advice, promoting evidence-based practice, and ensuring high standards of out of hospice care and safety
• Support the delivery of organisational objectives and quality improvement initiatives through effective communication, collaborative working, and strategic service development.
• Manage patient and family concerns and complaints in a timely way with compassion and professionalism.
• Support and promote an open, honest and transparent culture and encourage the teams to challenge and continually improve the standard of practice
• Encourage reflective practice amongst the team.
• Together with the Director of Care Services ensure that financial budgets and controls are managed across the clinical department.
• Collaboration: Working with multi-disciplinary teams, other agencies i.e. Health and social care and other VCSE organisation e.g., ensuring coordinated and integrated care is provided.

About us

Wakefield Hospice, is committed to providing the highest level of symptom management and care for people who have advanced active, progressive and life threatening illness.

Wakefield Hospice is a purpose-built specialist palliative care unit that opened in April 1990 providing 16 registered beds, a day therapy unit, Wellbeing and Family Care Service.