Job responsibilities
Job Title: Receptionist Part Time
Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham,
GL53 7AS
Responsible to: Head of Business Administration
Accountable to: Chief Executive
Job Purpose: To provide a high quality, professional reception and
administrative service to patients, colleagues, health
service professionals and others. To act as the first
point of contact for patients attending the Imaging
Centre and to represent the Charity in a professional
manner in line with Cobalt values.
Key areas of responsibility will include:
Operational Duties
To greet patients and visitors to the Imaging Centre in a warm, friendly and
professional manner
To record patients arrival against the Patient Administration System (PAS)
and to record accurate payment details and patient information
To receive, assess and prioritise patient referrals and to forward to the
appropriate clinician for protocol
To answer telephone calls, enquiries and e-mail enquiries and respond
appropriately
To liaise between doctors, consultants, healthcare professionals and patients
as required
To preserve the privacy, dignity and confidentiality of patients times
To liaise with secondary care providers and healthcare transport services as
appropriate
To assist colleagues and provide additional clerical support
To be responsible for postal services such as franking, special delivery,
recorded delivering sufficient funds to the franking machine and replenishing
as necessary
To ensure the patient waiting area is kept clear of obstructions and maintain a
clean and tidy environment for the patients comfort
To maintain the health and safety of all patients, visitors and staff
To share responsibility for maintaining and encouraging adequate security
and safety for staff and service users
Any other such duties as may reasonably be requested commensurate to the
post
Management of Resources
Collectively to share responsibility for monitoring and maintaining adequate
stock levels of patient information leaflets, stationery, IT consumables
Line management
There is no line management responsibility associated with this post
Teamwork
This will involve:
To work collaboratively with other departments within Cobalt
Champion the professional integrity of the organisation
Adhere to corporate policy and procedure
Personal Development
All Cobalt staff are required to participate in the organisations annual appraisal
review scheme. The end of year appraisal will include a personal development
review where progress made over the last year is discussed and agreed. Focus on
the following years departmental and personal objectives will be identified, discussed
and agreed.
Health and Safety
In addition to any responsibilities specified within your job description above, it is your
duty to:
Take reasonable care of the health and safety of yourself and of the other
people who may be affected by actions and omissions at work.
Co-operate with the employer in ensuring that all statutory and other
requirements are complied with.
Infection Control
To be aware of responsibilities for infection prevention and control.
- Co-operate with the employer in ensuring that all infection prevention and
control policies and procedures are complied with.
Conduct hand hygiene in accordance with Cobalt policy, challenging those
around you who do not.
Disclosure and Barring
All appointments are subject to a satisfactory check by the Disclosure and Barring
Service. Failure to disclose any previous convictions or cautions may result in the
withdrawal of the post or termination of contract.
Confidentiality
Under no circumstances either during or after the end of your employment (however
it is terminated) may you divulge to any unauthorised person confidential information
relating to the Charity. This includes, but is not limited to, information covering
patients, individual staff records, industrial relations, financial affairs, contract terms
and prices or business forecasts.
Equality and Diversity
It is the responsibility of all employees to support the Charitys vision of promoting a
positive approach to diversity and equality of opportunity, to eliminate discrimination
and disadvantage in service delivery and employment, and to manage, support or
comply through the implementation of Equality & Diversity Strategies and Policies.
Data Protection
If required to do so, to obtain, process and/or use information held on computer or
other IT system in a fair and lawful way. To hold data only for specific registered
purpose and not use or disclose it in any way incompatible with such purpose. To
disclose data only to authorised persons or organisations as instructed.
Information Governance
You should be aware of all information governance policies and procedures, in order
to ensure necessary safeguards are upheld for the appropriate use of patient and
personal information.
This is an outline of the post-holder's duties and responsibilities. It is not intended as
an exhaustive list and may change from time to time in order to meet the changing
needs of the Charity.
This post is subject to the terms and conditions of employment of Cobalt Health.
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