Job responsibilities
Job Purpose:
To provide first point of contact service for patients attending the Imaging Centre
for diagnostic imaging services. To be collectively responsible for maintaining a
quick, efficient and effective appointment bookings system.
Key Relationships
Cobalt staff team, mobile site staff, logistics, support engineers and patients
Operational Duties
Receiving and assessing referral documentation and, as appropriate, making
appointments for patients attending for diagnostic imaging
To answer sympathetically and tactfully incoming and outgoing telephone calls,
and e-mail enquiries from patients and referrers regarding the services provided
by Cobalt, taking appropriate action and referring on as necessary
Printing and despatch of correspondence to patients, referrers and other
healthcare professionals
Carry out and record patient safety screening procedure and ensure all relevant
clinical information is obtained and recorded prior to appointment
Monitor and maintain an efficient appointment pending system through the
Patient Administration System (PAS)
To assist in providing a welcoming, smooth running and efficient Reception
service to cover lunch breaks, annual leave/absence and on a rotad basis on
Saturdays and late night clinics
To liaise with the Radiology, Oncology and other healthcare professionals within
the NHS and private sector in the course of administrative duties and to arrange
patient appointments
Any other duties commensurate with the grade of this post as may be required
Specific Duties
Any other duties in accordance with the level of the role.
Management of Resources
To assist with monitoring of supplies
Monitor and maintain sufficient and appropriate supplies to support the
department
Teamwork
To work collaboratively with other departments within Cobalt
Taking an active part in team meetings
Champion the professional integrity of the organisation
Adhere to corporate policy and procedure
Advise and mentor staff members, particularly junior staff members
Confidentiality
Under no circumstances either during or after the end of your employment (however it
is terminated) may you divulge to any unauthorised person confidential information
relating to the Charity. This includes, but is not limited to, information covering patients,
individual staff records, industrial relations, financial affairs, contract terms and prices
or business forecasts.
Data Protection
If required to do so, to obtain, process and/or use information held on computer or other
IT system in a fair and lawful way. To hold data only for specific registered purpose and
not use or disclose it in any way incompatible with such purpose. To disclose data only
to authorised persons or organisations as instructed.
DBS Disclosure
All appointments are subject to a satisfactory initial DBS check by the
Disclosure and
Baring Service and satisfactory repeat checks, carried out in line with the policy in force
at the time. Failure to disclose any convictions or cautions may result in the withdrawal
of the post or termination of contract.
Equality and Diversity
It is the responsibility of all employees to support the Charitys vision of promoting a
positive approach to diversity and equality of opportunity, to eliminate discrimination
and disadvantage in service delivery and employment, and to manage, support or
comply through the implementation of Equality & Diversity Strategies and Policies.
Health & Safety
In addition to any responsibilities specified within your job description above, it is your
duty to:
Take reasonable care of the health and safety of yourself and of the other people
who may be affected by actions and omissions at work.
Co-operate with the employer in ensuring that all statutory and other
requirements are complied with.
Infection Control
Make themselves aware of their responsibilities for infection prevention and control.
Co-operate with the employer in ensuring that all infection prevention and control policies
and procedures are complied with.
Conduct hand hygiene in accordance with Cobalt
policy, challenging those around you who do not.
Information Governance
You should be aware of all information governance policies and procedures, in order
to ensure necessary safeguards are upheld for the appropriate use of patient and
personal information.
You are required to undertake the Data Protection training
included in the NHS IT Governance Toolkit as instructed.
Personal Development
You are required to participate in the organisations annual appraisal scheme.
The end
of year appraisal will include a personal development review where progress made over
the last year is discussed and agreed. Focus on the following years departmental and
personal objectives will be identified, discussed and agreed.
You are expected to maintain competency, learning new techniques and technology as
required and retain records of continuing professional development (CPD) to ensure
continuity of membership to your professional organisation.
All staff are encouraged to participate in training/activities that will help develop their
wider skills and assist them in managing their personal welfare and be attentive to the
welfare of colleagues.
Completion of Cobalt Healths mandatory training programme.
The Environment and EMS
Cobalt is committed to protecting the local and global environment and supporting the
development of the concept of sustainable healthcare.
To help achieve these aims
Cobalt has developed an Environmental Management System (EMS) to proactively
manage the charitys impact on the environment, and you have a crucial role to play
within in this.
In addition to attending training and any responsibilities specified within
your job description above, you are required to familiarise yourself with Cobalts EMS
and policies, to understand and contribute to the achievement of Cobalts environmental
objectives and targets, and to provide feedback through line management or CSR
Champions.
This is an outline of the post-holder's duties and responsibilities. It is not intended as an
exhaustive list and may change from time to time in order to meet the changing needs
of the Charity.
This post is subject to the terms and conditions of employment of Cobalt Health.
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