Job summary
Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day.
We’ve been on a major upward trajectory in recent years, with more children being supported and more major hospitals being partnered with. We’ve transformed from being an enthusiastic start-up delivering care in the community, to delivering major impact both in the community and at our stunning state-of-the-art hospice building, The Ark, set on a 7.5 acre nature reserve. It’s a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive and our culture is fast paced and innovative.
With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team. The successful candidate will work closely within the Care team (clinical and holistic) to provide professional and effective support by providing administrative, database, reporting and logistical support.
Main duties of the job
We have an exciting opportunity for an enthusiastic and flexible administrator to join our small Care Administration team playing a key supportive role in the Care team by providing effective data and admin services to the Director of Care Senior Leadership Team and our Income Generation Team. The ideal candidate will provide comprehensive and confidential reporting and administrative support contributing to the efficient and effective operation of the Care Team. You will have a flexible proactive and adaptable approach to the requirements of this role and to developing data and reporting needs as the services expand. You will be a dedicated organised and reliable individual. You will show determination to succeed and have a solution focused outlook. You will be passionate about information management producing accurate and insightful reports for internal and external stakeholders. You will have a keen eye for detail able to juggle tasks communicate clearly with a desire to make a positive difference to the charity. KEY TASKS & RESPONSIBILITIES OF THE ROLE Ensure the provision of high quality administrative support across the Care Team, including responding to colleagues’ enquiries, telephone calls, organising and filing paperwork, documents and computer based information. Set up digital profiles and accounts for new starters on databases (Crosscare, Radar, Skills for Health), apps on phones and outlook calendars, and provide training on the above systems to new colleagues across the charity. Take responsibility for finalising the agendas for MDT meetings; taking and producing minutes for regular and ad hoc meetings, and updating actions onto the Crosscare database and processing admin duties. Process new referrals and maintain accuracy of patient data Coordinate mass mail-outs to families as required. Produce and maintain spreadsheets Ensure compliance with Data Protection and GDPR legislation and best practice, including completing spot checks and audits.Provide support to colleagues around the use of our databases, especially Crosscare and Radar Prepare paperwork for the Family Link Team ahead of assessment and review appointments. Offer ad hoc support to members of the team who need help with Excel / PowerPoint / databases / creating letter templates. Frequently audit and review processes and evaluate how to make administrative tasks more straightforward for the holistic team and the wider staff, including photo audits, permissions and consents. Ensure all Care help-sheets and handbooks are kept up to date To ensure effective data handling and accurate management information for the production of monthly KPIs; analysing the reports, communicating and presenting statistical and technical findings efficiently in an inclusive manner to SLT Interrogate our database to produce routine and ad hoc reports, presenting information in an easy to understand way for colleagues, including graphs and illustration. Interviews will take place on - Tuesday 27th August and Wednesday 28th August 2024
About us
Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The Ark is a place of light and life, where you will find music, art, play and drama therapy; children blossoming in sensory and soft play rooms; and a fully accessible playground. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve and a sensory walkway. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.
Job description
Job responsibilities
Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. We’ve transformed from being an enthusiastic start-up delivering care in the community, to delivering major impact both in the community and at our stunning state-of-the-art hospice building, The Ark, is a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive and our culture is fast paced and innovative.
Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.
Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.
JOB DESCRIPTION
Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.
With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team. The successful candidate will work closely within the Care team (clinical and holistic) to provide professional and effective support by providing administrative, database, reporting and logistical support.
ABOUT YOU
We have an exciting opportunity for an enthusiastic and flexible administrator to join our small Care Administration team, playing a key supportive role in the Care team by providing effective and wide ranging administrative tasks and data services to the Director of Care, and the wider Care Team (clinical and holistic).
The ideal candidate will provide comprehensive and confidential administrative support, contributing to the efficient and effective operation of the Care Team. You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing administrative, data and reporting needs as the services expand.
You will be a dedicated, organised and reliable individual. You will show determination to succeed and have a solution-focused outlook. You will be passionate about information management, producing accurate and insightful reports for internal and external stakeholders. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity.
Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff. Our diversity council is working hard to construct positive changes within our organisation.
Job description
Job responsibilities
Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. We’ve transformed from being an enthusiastic start-up delivering care in the community, to delivering major impact both in the community and at our stunning state-of-the-art hospice building, The Ark, is a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive and our culture is fast paced and innovative.
Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.
Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.
JOB DESCRIPTION
Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.
With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team. The successful candidate will work closely within the Care team (clinical and holistic) to provide professional and effective support by providing administrative, database, reporting and logistical support.
ABOUT YOU
We have an exciting opportunity for an enthusiastic and flexible administrator to join our small Care Administration team, playing a key supportive role in the Care team by providing effective and wide ranging administrative tasks and data services to the Director of Care, and the wider Care Team (clinical and holistic).
The ideal candidate will provide comprehensive and confidential administrative support, contributing to the efficient and effective operation of the Care Team. You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing administrative, data and reporting needs as the services expand.
You will be a dedicated, organised and reliable individual. You will show determination to succeed and have a solution-focused outlook. You will be passionate about information management, producing accurate and insightful reports for internal and external stakeholders. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity.
Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff. Our diversity council is working hard to construct positive changes within our organisation.
Person Specification
Qualifications
Essential
- Educated to GCSE level (grade C or above) or equivalent qualifications, including English and Mathematics
Desirable
- Educated to degree level, or equivalent demonstrable experience or a relevant qualification
Experience/Skills/Knowledge
Essential
- Administrative office experience with evidence of having supported a team.
- Experience of using client and/or information databases
- Experience of working with Microsoft Office applications including Word, Excel, Outlook, as well as database packages and websites
- Experience of minute taking
- Strong organisational skills and the ability to work under pressure, juggle workload/multi-task, set priorities and meet deadlines
- Ability to work independently, and as part of a team.
- Excellent oral and written communication skills, with the ability to communicate effectively to colleagues, Senior Leadership Team and families
- Excellent time management and organisational skills
- Exceptional attention to detail with the ability to actively seek and find solutions to problems
- Experience of working in a clinical setting
- Experience of working in a palliative care service
- Experience of data interrogation and producing reports.
Desirable
- Experience of working in a clinical setting
- Experience of working in a palliative care service
- Experience of data interrogation and producing reports.
Behavioural / Personal
Essential
- Diplomacy and advocacy skills in relation to families, other external agencies and within Noahs Ark Childrens Hospice.
- Ability to work within a palliative care environment.
- Enthusiastic approach to work with a genuine passion to see Noahs Ark Childrens Hospice succeed in its objectives.
Desirable
Misc
Essential
- Enhanced DBS with Child & Adult Barring (PEC)
Desirable
- Please review the Job Description for further details
Person Specification
Qualifications
Essential
- Educated to GCSE level (grade C or above) or equivalent qualifications, including English and Mathematics
Desirable
- Educated to degree level, or equivalent demonstrable experience or a relevant qualification
Experience/Skills/Knowledge
Essential
- Administrative office experience with evidence of having supported a team.
- Experience of using client and/or information databases
- Experience of working with Microsoft Office applications including Word, Excel, Outlook, as well as database packages and websites
- Experience of minute taking
- Strong organisational skills and the ability to work under pressure, juggle workload/multi-task, set priorities and meet deadlines
- Ability to work independently, and as part of a team.
- Excellent oral and written communication skills, with the ability to communicate effectively to colleagues, Senior Leadership Team and families
- Excellent time management and organisational skills
- Exceptional attention to detail with the ability to actively seek and find solutions to problems
- Experience of working in a clinical setting
- Experience of working in a palliative care service
- Experience of data interrogation and producing reports.
Desirable
- Experience of working in a clinical setting
- Experience of working in a palliative care service
- Experience of data interrogation and producing reports.
Behavioural / Personal
Essential
- Diplomacy and advocacy skills in relation to families, other external agencies and within Noahs Ark Childrens Hospice.
- Ability to work within a palliative care environment.
- Enthusiastic approach to work with a genuine passion to see Noahs Ark Childrens Hospice succeed in its objectives.
Desirable
Misc
Essential
- Enhanced DBS with Child & Adult Barring (PEC)
Desirable
- Please review the Job Description for further details
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
