Head of Care Services

Job description

Job responsibilities

Job Title: Head of Care Services

Department: Care Services

Reports to: Chief Executive

Hours: Full Time or Part Time

Location: Hexham, Northumberland. Predominately office based with some home working depending on candidates preference.

Benefits: £52,481 - £59,071 FTE (based on experience) per annum, contributory pension scheme; personal development budget; generous annual leave; free car parking on site.

Direct reports: Deputy Head of Care Nursing and Deputy Head of Care Family Support.

Key Tasks / Duties and Responsibilities

• Lead the Care Services department with responsibility for all aspects of care/clinical service delivery to deliver against the organisations strategy. To be responsible for ensuring workforce accountability for the delivery of agreed plans and targets.
• Ensure compliance with external requirements related to care including the Health and Social Care Act 2022, Care Quality Commission and the Nursing and Midwifery Council. As CQC Registered Manager, ensure care services are safe, caring, responsive, effective and well-led to comply with CQC regulations. Develop and implement a plan to work towards Outstanding across all CQC domains.
• Act as Designated Senior Manager in relation to the safeguarding of children and vulnerable adults.
• Ensure the highest standards of care by developing, implementing and monitoring best practice policies and procedures to support the operation of an integrated and flexible patient-centred service in line with identified outcomes.
• As a member of the Senior Leadership Team, contribute effectively to the overall leadership of THH including annual business planning and strategy development.
• Prepare comprehensive and accurate reports for internal use, the Board of Trustees and external stakeholders (as required) to demonstrate that clinical services are well-led and provide high quality care to all services users.
• Develop and lead a robust measurement approach, with the collection and use of meaningful data and information embedded across the department.
• Develop and lead an Improvement System and Culture across the department and wider organisation, embedding improvement philosophy and methodology alongside a strong focus on measurement. Actively promote multi-disciplinary and cross-organisational working to ensure a culture of continuous improvement.
• Develop services to improve their reach and impact, in collaboration with other health and care partners and service beneficiaries.
• Lead on the development of Neighbourhood Health initiatives in the geographical area in which THH operates.
• Working with Chief Executive, raise the profile and reputation of THH care services, working closely with health and care partners. Represent THH as required at a strategic level e.g. West Northumberland Palliative Care Partnership, ICB, regional and national hospice networks.
• Be responsible for the departmental budget, managing resource allocation to ensure services meet clinical/patient needs, delivering the highest possible value for funds raised.

Other

To adhere to all THH policies and procedures and to ensure that these are maintained at all times.

The job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list of the duties but gives a general indication of the level of work to be undertaken, which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder.

Disclosure level

An Enhanced Disclosure & Barring Service check is required.

Person Specification

Experience

Essential

• Significant senior experience in the leadership and development of health and social care services.
• Experience of working in a regulated environment.
• Demonstrable experience of working within a multidisciplinary team.
• Experience of operating as a Senior Manager, including planning and project management.
• Experience of designing and developing services to improve efficiency, productivity, reach and impact.
• Experience, understanding and application of the principles of clinical governance and quality improvement to drive continuous clinical / care quality and service improvement.
• Experience of leading effective change management.
• Ability to undertake risk assessments in a clinical / care setting and to develop risk mitigation actions where applicable.
• Ability to produce clear and concise reports that demonstrate the quality standards being reached by services, and areas requiring attention with plans for how these will be addressed.
• Experience of utilising electronic systems to drive quality within services.

Desirable

• Experience in a Hospice or other PAEOLC setting.
• Experience of developing and implementing measurement frameworks encompassing experience, access, outcomes and impact.
• Experience of utilising Statistical Process Control (SPC) or other reporting methodologies that support high quality analysis and planning.
• Experience of working with partners to develop integrated services.

Qualifications

Essential

• Registered Nurse, Allied Health, Social Care Professional or Senior Health or Social Care Manager with extensive experience of leading and delivering nurse led clinical services.
• Qualified to degree level (or equivalent) in a health-related subject, or significant demonstrable competence.
• Able to meet the requirements of registration and periodic re-validation with a recognised professional body including DBS, NMC and CQC (fulfilling Registered Manager role).

Desirable

• Palliative and End of Life Care (PAEOLC) related post registration qualification e.g. Certificate in Palliative Care.

Skills and Knowledge

Essential

• Ability to lead, manage and motivate others.
• Devise and implement relevant strategies and plans.
• Setting and managing departmental / service budgets.
• Ability to communicate effectively to internal and external stakeholders.
• The ability to devise and maintain relevant audit processes.
• Ability to use Microsoft Office and other software packages.
• A solution-focused and creative approach to work.
• Knowledge of relevant legislation, best practice and guidance relating to the provision of Hospice care services.

Desirable

• Research Skills.
• Knowledge of the local PAEOLC agenda.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tynedale Hospice at Home

Address

1 Legion House, Beaufront Park

Anick Road

Hexham

Northumberland

NE46 1TU

Employer's website

https://tynedalehospice.com/ (Opens in a new tab)