Job summary
Would you like to be part of a team that make an impact every day
and values respect, compassion, and a shared commitment to exceptional care?
Tynedale
Hospice at Home has proudly supported the communities of Tynedale, Ponteland
and West Northumberland for over 30 years.
Tynedale
Hospice at Home is a forward thinking, inclusive registered Charity providing
high quality, compassionate palliative and end of life nursing care and support
to patients in their own home.
We employ
a range of qualified and unqualified staff across nursing and therapy groups,
with all our services offered free of charge.
As we
grow
our services to meet the needs of our community we are looking to
appoint suitably qualified and experienced Support Workers to join our Nursing
Care Services Bank, predominantly to
work night shift.
Main duties of the job
The Hospice Support Worker (HSW) will
be responsible for directly supporting the Tynedale Hospice at Home Care
Service with a range of delegated duties including the delivery of personal and
delegated nursing care to individuals with life limiting illness and their
families.
Duties will be carried out under the
supervision and guidance of a registered nurse, however the post holder will be
expected to work alone with access to professional advice and guidance when
required
You should possess excellent interpersonal skills and have experience
working in a health or social care setting with NVQ Level 3 in health or social
care setting / equivalent experience.
There is an expectation that sessional Bank staff will offer a
minimum of 20 hours clinical availability each month and will attend minimum of
50% Nursing Care team meetings.
You must be a car owner/driver with Business insurance.
Please see the job description and
person specification for further details.
Successful applicants are required to
provide an enhanced disclosure with a check of the adult barred list.
Disclosure expense will be met by Tynedale Hospice at Home. All posts are
subject to a six-month probationary period.
Please be aware that we do not have a
sponsor licence, and are therefore only able to appoint candidates who are
eligible to work in the UK.
About us
Tynedale Hospice at Home is a progressive charity providing palliative and end of life care in patients homes, in the communities of Tynedale, Ponteland and West Northumberland.
Unlike many hospices, Tynedale Hospice at Home's palliative nursing care is provided in the home where the patient and their families can be surrounded by familiar comforts and can be cared for in a place of their choosing.
We offer a competitive salary, pay in lieu of holiday, a generous sick pay scheme, paid for DBS checks, funded training and development to experienced, motivated support workers who are committed to delivering high quality care to patients who are nearing the end of their lives.
Job description
Job responsibilities
JOB TITLE: Hospice Support Worker
LOCATION: Community of Tynedale, Ponteland and West Northumberland as service requires e.g. patient home
REPORTS TO: Deputy Head of Care for Nursing Services
DEPARTMENT: Care Services
CONTRACT: Sessional (bank) Contract
HOURS: Varied. Staff are required to offer a minimum of 20 hours availability per month including weekends, Bank Holidays and night duty.
Main Purpose of the role:
The Hospice Support Worker (HSW) will be responsible for directly supporting the Tynedale Hospice at Home (THH) Care Service with a range of delegated duties including the delivery of personal and delegated nursing care to individuals with life limiting illness and their families.
The post holder will work alongside the wider Care service team, liaising with multiple stakeholders to ensure a seamless, efficient experience for the patient and their families, providing administrative support in a timely and professional manner.
Duties will be carried out under the supervision and guidance of a registered nurse, however the post holder will be expected to work alone with access to professional advice and guidance when required.
Key Responsibilities:
- Implement individual nursing care packages to patients in the community under the general supervision of a registered nurse.
- Establish and maintain communication with people on routine and operational matters which includes reporting to the nurse in charge at agreed times, using appropriate communication systems, identifying significant changes in patient condition.
- Maintain written records to an agreed standard and display a positive and considerate approach to patients and their families/carers.
- Liaison with wider team and other health professionals involved in patient care as appropriate.
- Support the team to provide high standards of patient care.
- Develop own skills and knowledge and provide information to others to help their development.
- Keep up to date with the local policies and procedures and maintain statutory training, study days and staff meetings as required.
- Assist in maintaining own and others health, safety and security and be responsible for reporting and actively cooperating in the application of the Hospices health and safety policies and procedures.
- Assist in maintaining and developing services including the provision of statistical information in line with service requirements.
- Work collaboratively as a team member with colleagues, recognising and valuing each persons contribution to the team.
- Ensure own actions promote quality and alert others to quality issues.
- Provide a high standard of Health and/or Social Care to patients in their own homes, depending on individual patient care as identified in the care plan.
- Act in such a way that is consistent with THH procedures and respect each patient's need for confidentiality and maintenance of their dignity and individuality.
- Assist in assessing peoples health and wellbeing and related needs as agreed with the team and communicate any changes to the Registered Nurse on duty.
- Perform routine tests and tasks related to investigations and reporting e.g. undertake diagnostic tests, following training which may include: venepuncture, BP monitoring, pulse oximetry, blood glucose monitoring.
- Apply standard principles of infection control to all activities at all times.
- Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
- Exercise excellent communication skills with a wide range of stakeholders.
- Use of electronic patient record.
- Dealing with and collating data as and when required.
- Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
Communication:
- Work with patients, their families and friends in a sensitive and flexible manner, demonstrating an awareness of the impact of death, dying and bereavement and recognising that their priorities and ability to communicate may vary over time.
- Manage unpredictable and/or volatile situations effectively.
- Develop and maintain communication with people about difficult and complex matters or situations in relation to End of Life Care.
- Under the direction of a Registered Nurse, implement, monitor and review the End of Life Care plan.
- Recognise and adhere to professional boundaries seeking support where appropriate.
- Demonstrate an awareness and understanding of the legal status and implications of the Advance Care Planning process in accordance with the provisions of the Mental Capacity Act.
- Show an understanding of Informed Consent and demonstrate the ability to give sufficient information in an appropriate manner.
- Work sensitively with families and carers to support them as the patient decides upon their preferences and wishes during the Advance Care Planning process.
- Facilitate communication with clients for whom English is not the first language and those who have communication/language difficulties.
Supervision and Appraisal
- Work without direct supervision, seeking advice from Care Co-ordinator / Registered Nurse on duty where appropriate.
- Take responsibility for personal learning and continuing professional development.
- Attend Supervision sessions and appraisal as required by the Hospice.
- Promote health and safety, undertaking risk assessments as necessary.
- Contribute to Hospice policies, protocols and procedures where appropriate.
- Successfully complete mandatory training and development courses as advocated by the Hospice.
Clinical Governance and Quality Standards
- Implement and adhere to hospice policies at all times.
Risk Management including Health &Safety
- All staff have a responsibility to ensure that the working environment is safe, secure and healthy. Any unsafe conditions or potential hazards should be reported to the Head of Care Services/Chief Executive or designated Health and Safety Officer.
- To ensure staff are aware of all relevant Policies and that all training requirements for safeguarding are met.
Working Relationships and Team Working - To work as a positive team member at all times and in accordance with THH policies and values.
- Staff are expected to to offer a minimum of 20 hours clinical availability per month including weekends, Bank Holidays and night duty.
- Nursing Care team meet each month, sessional staff are expected to attend minimum of 50% of Care team meetings.
Conduct
- To behave in a professional manner at all times, reflecting andmaintaining the values and ethos of the organisation .
- To adhere to all THH policies and procedures
- To have an understanding of the Hospices Vision, departmental objectives and strive to work towards their achievement.
- To promote the Hospices reputation and values and work as a team to further develop the service.
This job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list but gives a general indication of the level of work undertaken, which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. The post holder would be required to maintain an up to date DBS Certificate. In all areas, the post-holder will have the support of the Trustees of Tynedale Hospice at Home, the Chief Executive and Head of Care Services. The post-holder should at all times be aware of the confidential nature of the work of the organisation. This job description will be reviewed as part of the post holders annual appraisal.
Job description
Job responsibilities
JOB TITLE: Hospice Support Worker
LOCATION: Community of Tynedale, Ponteland and West Northumberland as service requires e.g. patient home
REPORTS TO: Deputy Head of Care for Nursing Services
DEPARTMENT: Care Services
CONTRACT: Sessional (bank) Contract
HOURS: Varied. Staff are required to offer a minimum of 20 hours availability per month including weekends, Bank Holidays and night duty.
Main Purpose of the role:
The Hospice Support Worker (HSW) will be responsible for directly supporting the Tynedale Hospice at Home (THH) Care Service with a range of delegated duties including the delivery of personal and delegated nursing care to individuals with life limiting illness and their families.
The post holder will work alongside the wider Care service team, liaising with multiple stakeholders to ensure a seamless, efficient experience for the patient and their families, providing administrative support in a timely and professional manner.
Duties will be carried out under the supervision and guidance of a registered nurse, however the post holder will be expected to work alone with access to professional advice and guidance when required.
Key Responsibilities:
- Implement individual nursing care packages to patients in the community under the general supervision of a registered nurse.
- Establish and maintain communication with people on routine and operational matters which includes reporting to the nurse in charge at agreed times, using appropriate communication systems, identifying significant changes in patient condition.
- Maintain written records to an agreed standard and display a positive and considerate approach to patients and their families/carers.
- Liaison with wider team and other health professionals involved in patient care as appropriate.
- Support the team to provide high standards of patient care.
- Develop own skills and knowledge and provide information to others to help their development.
- Keep up to date with the local policies and procedures and maintain statutory training, study days and staff meetings as required.
- Assist in maintaining own and others health, safety and security and be responsible for reporting and actively cooperating in the application of the Hospices health and safety policies and procedures.
- Assist in maintaining and developing services including the provision of statistical information in line with service requirements.
- Work collaboratively as a team member with colleagues, recognising and valuing each persons contribution to the team.
- Ensure own actions promote quality and alert others to quality issues.
- Provide a high standard of Health and/or Social Care to patients in their own homes, depending on individual patient care as identified in the care plan.
- Act in such a way that is consistent with THH procedures and respect each patient's need for confidentiality and maintenance of their dignity and individuality.
- Assist in assessing peoples health and wellbeing and related needs as agreed with the team and communicate any changes to the Registered Nurse on duty.
- Perform routine tests and tasks related to investigations and reporting e.g. undertake diagnostic tests, following training which may include: venepuncture, BP monitoring, pulse oximetry, blood glucose monitoring.
- Apply standard principles of infection control to all activities at all times.
- Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
- Exercise excellent communication skills with a wide range of stakeholders.
- Use of electronic patient record.
- Dealing with and collating data as and when required.
- Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
Communication:
- Work with patients, their families and friends in a sensitive and flexible manner, demonstrating an awareness of the impact of death, dying and bereavement and recognising that their priorities and ability to communicate may vary over time.
- Manage unpredictable and/or volatile situations effectively.
- Develop and maintain communication with people about difficult and complex matters or situations in relation to End of Life Care.
- Under the direction of a Registered Nurse, implement, monitor and review the End of Life Care plan.
- Recognise and adhere to professional boundaries seeking support where appropriate.
- Demonstrate an awareness and understanding of the legal status and implications of the Advance Care Planning process in accordance with the provisions of the Mental Capacity Act.
- Show an understanding of Informed Consent and demonstrate the ability to give sufficient information in an appropriate manner.
- Work sensitively with families and carers to support them as the patient decides upon their preferences and wishes during the Advance Care Planning process.
- Facilitate communication with clients for whom English is not the first language and those who have communication/language difficulties.
Supervision and Appraisal
- Work without direct supervision, seeking advice from Care Co-ordinator / Registered Nurse on duty where appropriate.
- Take responsibility for personal learning and continuing professional development.
- Attend Supervision sessions and appraisal as required by the Hospice.
- Promote health and safety, undertaking risk assessments as necessary.
- Contribute to Hospice policies, protocols and procedures where appropriate.
- Successfully complete mandatory training and development courses as advocated by the Hospice.
Clinical Governance and Quality Standards
- Implement and adhere to hospice policies at all times.
Risk Management including Health &Safety
- All staff have a responsibility to ensure that the working environment is safe, secure and healthy. Any unsafe conditions or potential hazards should be reported to the Head of Care Services/Chief Executive or designated Health and Safety Officer.
- To ensure staff are aware of all relevant Policies and that all training requirements for safeguarding are met.
Working Relationships and Team Working - To work as a positive team member at all times and in accordance with THH policies and values.
- Staff are expected to to offer a minimum of 20 hours clinical availability per month including weekends, Bank Holidays and night duty.
- Nursing Care team meet each month, sessional staff are expected to attend minimum of 50% of Care team meetings.
Conduct
- To behave in a professional manner at all times, reflecting andmaintaining the values and ethos of the organisation .
- To adhere to all THH policies and procedures
- To have an understanding of the Hospices Vision, departmental objectives and strive to work towards their achievement.
- To promote the Hospices reputation and values and work as a team to further develop the service.
This job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list but gives a general indication of the level of work undertaken, which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. The post holder would be required to maintain an up to date DBS Certificate. In all areas, the post-holder will have the support of the Trustees of Tynedale Hospice at Home, the Chief Executive and Head of Care Services. The post-holder should at all times be aware of the confidential nature of the work of the organisation. This job description will be reviewed as part of the post holders annual appraisal.
Person Specification
Experience
Essential
- Recent experience of working with adults with end of life and/or palliative care needs for a minimum of 1 year.
- Be able to work independently without direct
- supervision
Desirable
- Recent experience in palliative/End of Life Care within a community setting.
Other factors
Essential
- Ability to meet the transport requirements of the role (public transport does not fulfil the requirements).
- Enhanced DBS Disclosure.
Qualifications
Essential
- NVQ Level 3 in health or social care setting / equivalent experience.
Desirable
- Recognised qualifications in any of the following: -
- - Palliative Care
- - Care of the Elderly
- Medicines management qualification.
- ECDL qualification or equivalent knowledge/experience (or working towards).
Skills, knowledge and aptitude
Essential
- IT skills.
- Ability to communicate effectively with a wide range of people.
Desirable
- Knowledge of Healthcare IT System.
Person Specification
Experience
Essential
- Recent experience of working with adults with end of life and/or palliative care needs for a minimum of 1 year.
- Be able to work independently without direct
- supervision
Desirable
- Recent experience in palliative/End of Life Care within a community setting.
Other factors
Essential
- Ability to meet the transport requirements of the role (public transport does not fulfil the requirements).
- Enhanced DBS Disclosure.
Qualifications
Essential
- NVQ Level 3 in health or social care setting / equivalent experience.
Desirable
- Recognised qualifications in any of the following: -
- - Palliative Care
- - Care of the Elderly
- Medicines management qualification.
- ECDL qualification or equivalent knowledge/experience (or working towards).
Skills, knowledge and aptitude
Essential
- IT skills.
- Ability to communicate effectively with a wide range of people.
Desirable
- Knowledge of Healthcare IT System.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
