ADHD Service Navigator Pilot Project

Job description

Job responsibilities

Key Responsibilities

Patient Coordination

Act as a point of contact within defined administrative boundaries.

Provide clear explanations of the pathway process and schedule appointments

Support patients to complete required forms or documentation where necessary.

Signpost patients into the wrap around care.

Pathway & Systems Management

Act as the central coordinator for the ADHD pathway, maintaining oversight of all patients progressing through assessment, treatment and follow-up.

Management of clinic booking systems, ensuring clinics are fully utilised and appropriately scheduled.

Monitor patient progression and proactively identify gaps, delays or restrictions in the pathway.

Maintain accurate tracking systems to support capacity planning and reporting.

Escalate operational risks or delays to the Service Delivery Manager in a timely manner.

Take the lead in resolving day to day workflow issues to ensure of continuity of the service.

Support rota planning in the clinical systems.

Data & Information Governance

Ensure accurate and timely entry of patient information across the relevant clinical systems.

Maintain high standards of data quality and record accuracy.

Support reporting and auditing requirements.

Handle confidential patient information in line with data protection and information governance policies.

Administrative & Service Support

Coordinate regular MDT meetings with the clinical team and support clinical governance.

Provide structured administrative support to clinicians, ensuring documentation is complete and up to date.

Support service mobilisation and ongoing process refinement within the pilot.

Contribute to development of standard operating procedures and workflow documentation.

Person Specification

Experience

Essential

• Strong interpersonal and communication skills to engage effectively with patients, families, carers and wider healthcare teams
• Excellent organisational and time management skills with proven ability to prioritise complex workflow effectively.
• Empathetic and compassionate approach towards patients and their families
• Ability to work independently and as part of a collaborative team.
• Ability to monitor, track and report on process performance.
• Strong communication skills and ability to work effectively within a multi-disciplinary team.
• Proactive work style with the ability to solve problems autonomously.
• Ability to recognise and respond to different communication needs, adapting where necessary to support effective engagement with patients.
• Experience in working in a healthcare setting.

Desirable

• Some knowledge or experience with neurodiversity, including ADHD or Autism.
• Knowledge of SystmOne or other NHS systems (training will be provided)
• Experience in supporting service improvement.
• Ability to work and adjust communication to meet different patient needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Family Healthcare

Address

Hastings & St Leonards PCN

Marlborough House, 19-21 Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG

Employer's website

https://www.ifhfederation.org/ (Opens in a new tab)