Job summary
The Care Coordinator will be part of the Primary Care Network
(PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care
of people registered with practices within a particular PCN. This will involve
coordinating the work of healthcare professionals and non-clinical staff
including volunteers involved in the care of patients registered at GP
practices within the wider PCN population.
Main duties of the job
The post holder will contribute to tackling inequalities in health
and social care particularly regarding individuals with long-term conditions.
An ethos of promotion of independence and partnership-working is integral to
this post.
A key part of the role of a care coordinator
role is in the care Homes MDT: improving the continuity of care by acting as a
point of contact for residents, families and professionals who visit care
homes, such as MDT members and in-reach specialists.
They will support the MDT with the weekly
virtual home round through identification of people in need of review, or
collation of information on people requiring an MDT review in addition to
providing coordination, secretarial and administrative support to the MDTs
within a single or multiple PCNs.
Please see attached Job Description/Person Specification for further information about this post.
About us
Our
Health Partnership was set up by local GPs who are passionate about providing high
quality primary care and using their time and skills effectively to benefit
patients.
We
are currently a GP partnership of 29 practices with 38 surgeries. 110 GP
partners in Our Health Partnership serving around
210,000 patients in Birmingham, Wolverhampton and
Shropshire.
The
partnership offers a shared administrative and management structure, cutting
down the time doctors have to spend on admin. It opens up economies of scale to
get best value from budgets. It has the resources to develop innovative
services and effective partnerships with local hospitals and care services. And
it can access new funding streams that are only available to large GP
organisations.
Job description
Job responsibilities
Multi-Disciplinary Teams
- Overall responsibility for arranging the weekly PCN led MDT
meetings (including the weekly virtual Care Home(s) MDT) and the smooth running
of integrated care within the team setting. The key role of the Care
Coordinator will be to schedule the weekly MDT meetings, manage the meeting
agenda items; ensuring that all new referrals are identified, and information
circulated to team members in advance of the meeting.
- Coordinate and manage the administrative functions of MDT
meetings.Liaise with all clinical and non-clinical members in the MDT to
ensure effective MDT function.
- Take minutes of MDT meetings and disseminate; chase progress
against actions identified in these meetings and ensure follow up where
necessary.
- Manage reporting required and associated within the DES
specifications for required services.
Please see attached job description/person specification for full details.
Job description
Job responsibilities
Multi-Disciplinary Teams
- Overall responsibility for arranging the weekly PCN led MDT
meetings (including the weekly virtual Care Home(s) MDT) and the smooth running
of integrated care within the team setting. The key role of the Care
Coordinator will be to schedule the weekly MDT meetings, manage the meeting
agenda items; ensuring that all new referrals are identified, and information
circulated to team members in advance of the meeting.
- Coordinate and manage the administrative functions of MDT
meetings.Liaise with all clinical and non-clinical members in the MDT to
ensure effective MDT function.
- Take minutes of MDT meetings and disseminate; chase progress
against actions identified in these meetings and ensure follow up where
necessary.
- Manage reporting required and associated within the DES
specifications for required services.
Please see attached job description/person specification for full details.
Person Specification
Qualifications
Essential
- ECDL or equivalent
- Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/ developments
Desirable
- Long term conditions training
- Welfare Rights basic training
Experience
Essential
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Vulnerable adults awareness
- Experience of care of the elderly
- Understanding of current issues facing the NHS
- Knowledge of social services structures Training in continuing care criteria
- Understanding of health and social care processes
Skills & Abilities
Essential
- Excellent negotiating skills
- Excellent interpersonal skills
- Strong analytical and judgement skills
- Ability to analyse and interpret information and present results in a clear and concise manner
- Excellent organisational and administration skills
- Experience providing advice/signposting to users
Desirable
- Able to use NHS Choices website effectively
Values, Drivers and Motivators
Essential
- Willingness to undergo further training or development
- Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
- Access to and ability to use transport as travel between sites across the county will be required for meetings and training
- Willingness to undergo further training and development as the job develops
Aptitude and Personal Qualities
Essential
- Professional attitude and assertive approach
- Committed to development
- Conscientious, hardworking and self- motivated to work with minimal supervision
- Creative and tenacious in finding solutions to difficult problems
- Ability to work with information, clinicians, social workers and managers
- Ability to meet deadlines and work under pressure
- Ability to engage and sustain relationships with all professionals, other organisations and service-users
- Approachable and flexible
- Honest and reliable
- Enthusiastic
- Sensitive to patients needs
Person Specification
Qualifications
Essential
- ECDL or equivalent
- Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/ developments
Desirable
- Long term conditions training
- Welfare Rights basic training
Experience
Essential
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Vulnerable adults awareness
- Experience of care of the elderly
- Understanding of current issues facing the NHS
- Knowledge of social services structures Training in continuing care criteria
- Understanding of health and social care processes
Skills & Abilities
Essential
- Excellent negotiating skills
- Excellent interpersonal skills
- Strong analytical and judgement skills
- Ability to analyse and interpret information and present results in a clear and concise manner
- Excellent organisational and administration skills
- Experience providing advice/signposting to users
Desirable
- Able to use NHS Choices website effectively
Values, Drivers and Motivators
Essential
- Willingness to undergo further training or development
- Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
- Access to and ability to use transport as travel between sites across the county will be required for meetings and training
- Willingness to undergo further training and development as the job develops
Aptitude and Personal Qualities
Essential
- Professional attitude and assertive approach
- Committed to development
- Conscientious, hardworking and self- motivated to work with minimal supervision
- Creative and tenacious in finding solutions to difficult problems
- Ability to work with information, clinicians, social workers and managers
- Ability to meet deadlines and work under pressure
- Ability to engage and sustain relationships with all professionals, other organisations and service-users
- Approachable and flexible
- Honest and reliable
- Enthusiastic
- Sensitive to patients needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
