Job summary
Are you passionate about patient safety and quality
improvement? Do you want to support a network of GP practices in enhancing
their compliance and quality improvement efforts? Join our dynamic and
forward-thinking team at Our Health Partnership (OHP) as a Compliance &
Quality Improvement Officer
Main duties of the job
The Contracts and Quality Improvement Officer is a key post
within OHP central team. The purpose of
the role is to collect and analyse data from within OHP central and across
practices and PCNs to generate reports, dashboards, and visualizations that
will support in making business decisions and ensuring that the central team,
practices and PCNs are compliant with CQC and other regulatory bodies.
The role includes participation
in the operational out-of-hours on call rota.
The post will jointly lead on all
aspects of CQC analysis for our member practices: providing a supportive role
to the practices and supporting the preparation for CQC inspections.
The post holder will also monitor
and analyse the OHP practice complaints and significant events through the OHP
intranet, TeamNet.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 39 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Benefits of joining Our Health Partnership (OHP)
- NHS Pension
- Annual leave minimum 27 days, plus 8 days bank holiday pro rata
- Employee discounts and benefits scheme
- Employee assistance programme (EAP)
- Wellbeing support and initiatives
Job description
Job responsibilities
Please see
attached job description and person specification for full details on the job
responsibilities.
Job description
Job responsibilities
Please see
attached job description and person specification for full details on the job
responsibilities.
Person Specification
Experience
Essential
- Experience of gathering and analysing complex and business sensitive information.
- Experience of report writing using complex data from a number of different sources and integrating information from these to produce the required outcomes.
- Experience of working with complex databases and generating error free reports and information from them
- Experience of interacting with a wide range of individuals including patients, staff members, senior managers and external organisations.
- Demonstrated experience of coordinating workloads in complex challenging environments.
- Experience of managing risks and reporting.
- Evidence of influencing motivating and negotiating with others to achieve change.
Desirable
- Experience of CQC regulatory requirements.
- Experience of managing projects.
- Experience of setting up and delivering quality improvement projects.
Skills
Essential
- Ability to understand and disseminate complex ideas in a challenging environment
- Able to establish and maintain effective working relationships with staff at all levels, members of the public and external organisations
- Ability to listen to ideas from different perspectives, determine the way forward whilst maintaining the commitment of staff/individual
- Have strong analytical skills and attention to detail
- Ability to pull together error free comprehensive reports, data and letters.
- Ability to escalate informed concerns within a timely manner.
- Demonstrated effective written and verbal communication skills.
- Highly organised individual with excellent time management skills.
- Prioritisation and time management Skills.
- Ability to analytical assess data and information to produce required reports and information.
- Problem solving skills.
- Ability to manage large volumes of complex work.
Desirable
- Able to develop and deliver presentations to meet the needs of different audiences.
Qualifications
Essential
- NVQ3 or above or equivalent qualifications
- Evidence of ongoing professional development in the past 3 years
- GCSEs including English & Maths
- ECDL or equivalent
Desirable
- First degree or qualification plus experience equivalent to first level degree
- Project Management Qualification
Person Specification
Experience
Essential
- Experience of gathering and analysing complex and business sensitive information.
- Experience of report writing using complex data from a number of different sources and integrating information from these to produce the required outcomes.
- Experience of working with complex databases and generating error free reports and information from them
- Experience of interacting with a wide range of individuals including patients, staff members, senior managers and external organisations.
- Demonstrated experience of coordinating workloads in complex challenging environments.
- Experience of managing risks and reporting.
- Evidence of influencing motivating and negotiating with others to achieve change.
Desirable
- Experience of CQC regulatory requirements.
- Experience of managing projects.
- Experience of setting up and delivering quality improvement projects.
Skills
Essential
- Ability to understand and disseminate complex ideas in a challenging environment
- Able to establish and maintain effective working relationships with staff at all levels, members of the public and external organisations
- Ability to listen to ideas from different perspectives, determine the way forward whilst maintaining the commitment of staff/individual
- Have strong analytical skills and attention to detail
- Ability to pull together error free comprehensive reports, data and letters.
- Ability to escalate informed concerns within a timely manner.
- Demonstrated effective written and verbal communication skills.
- Highly organised individual with excellent time management skills.
- Prioritisation and time management Skills.
- Ability to analytical assess data and information to produce required reports and information.
- Problem solving skills.
- Ability to manage large volumes of complex work.
Desirable
- Able to develop and deliver presentations to meet the needs of different audiences.
Qualifications
Essential
- NVQ3 or above or equivalent qualifications
- Evidence of ongoing professional development in the past 3 years
- GCSEs including English & Maths
- ECDL or equivalent
Desirable
- First degree or qualification plus experience equivalent to first level degree
- Project Management Qualification
