PCN Business Manager - South East Shropshire PCN (Hybrid working)

Job description

Job responsibilities

Key Responsibilities

Operational Management

Lead on the day-to-day operational management of the PCN, ensuring the smooth and efficient running of services.

Monitor and manage budgets and financial performance across the PCN, ensuring that services are delivered within budget and resources are effectively allocated.

Implement and monitor performance management systems, ensuring that key performance indicators (KPIs) are met.

Ensure that all business-related administrative functions (e.g., payroll, finance reporting, contract management) are carried out in an efficient and compliant manner.

Strategic Planning and Development

Contribute to the strategic planning of the PCN, identifying areas for growth, efficiency improvements, and innovation.

Work with the Clinical Director and other key stakeholders to implement operational strategies and objectives that align with the overall vision of the PCN.

Support the PCN in the delivery of service redesigns and integration of services across practices and partners.

Stakeholder Engagement

Act as the key point of contact between the PCN and external stakeholders, including NHS commissioners, local authorities, and third-party providers.

Facilitate and coordinate communication between member practices, ensuring collaboration and sharing of best practices.

Represent the PCN in external meetings and liaise with partners as required.

Compliance and Governance

Ensure that the PCN complies with all regulatory, contractual, and legal requirements.

Implement and monitor policies and procedures to ensure high standards of governance across the network.

Lead on risk management and health and safety within the PCN.

Human Resource Management in conjunction with Our Health Partnership

Oversee the recruitment, training, and development of PCN staff, ensuring that staff have the necessary skills and knowledge to carry out their roles effectively.

Manage HR-related functions such as appraisals, performance management, and employee relations.

Develop and maintain effective working relationships with all staff within the PCN, promoting a positive work culture.

Business Development and Innovation

Explore opportunities for new services, contracts, and funding streams.

Manage projects to improve service delivery, increase efficiency, and enhance patient outcomes.

Person Specification

Experience

Essential

• Proven experience in a business management role within the healthcare sector, ideally within a Primary Care or NHS setting.
• Experience in financial management, including budget setting, monitoring, and reporting.
• Demonstrable experience in managing teams and staff in a healthcare environment.
• Strong track record in project management and service development.
• Proven experience in stakeholder engagement and working with external partners.
• Experience of working with the general public
• Experience of working with Board members/Management
• teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of workforce planning
• Experience of Bookkeeping and general accounts practices

Desirable

• Experience of working in a health care setting
• Experience of working within a PCN or multi-practice setting.
• Experience of working with GP practices, clinical teams, and healthcare providers.
• Relevant health and safety experience
• Experience of producing agendas and minutes for meetings

Skills & Knowledge

Essential

• Excellent understanding of NHS structures, policies, and procedures.
• Strong financial acumen with experience managing budgets and forecasting.
• Good knowledge of relevant legislation, compliance standards, and governance requirements within healthcare.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively.
• High level of IT literacy, including proficiency in Microsoft Office and other relevant healthcare management software.
• Strategic thinker

Desirable

• Knowledge of NHS contract management and funding systems, including the Primary Care Network DES (Direct Enhanced Service).
• Experience with project management software or systems used in healthcare settings.
• Excellent Leadership skills with the ability to motivate and train staff
• Proven problem solving & analytical skills

Qualifications

Essential

• A relevant degree or professional qualification in business management, health management, or a related field.

Desirable

• A business or management qualification (e.g., MBA, Level 5 Management qualification, or equivalent).
• Membership of a professional management body such as the Institute of Healthcare Management (IHM) or Chartered Management Institute (CMI).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

Employer's website

https://ourhealthpartnership.com/ (Opens in a new tab)