Job summary
We
are seeking a Care Coordinator to join our growing team at Our Health
Partnership, working for Moseley, Billesley
& Yardley Wood Primary Care Network (MOBY PCN) and based at Greenridge Surgery.
This is an administrative role and we are keen to hear from candidates with administration/PA/secretarial experience, ideally within primary care.
Main duties of the job
We are looking for an individual who will help to coordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at GP practices within the wider PCN population.
You will also be supporting the administration function across the practice and dealing with patients in person or on the phone.
About us
Our Health Partnership was set up by local GPs who are
passionate about providing high quality primary care and using their time and
skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 39
sites, serving around 280,000 patients in Birmingham, Wolverhampton, and
Shropshire.
The partnership offers a shared administrative and
management structure, cutting down the time doctors have to spend on admin. It
opens up economies of scale to get best value from budgets and can access new
funding streams that are only available to large GP organisations. It has the
resources to develop innovative services and effective partnerships with local
hospitals and care services.
Job description
Job responsibilities
The successful candidate will support the administration function of the practice.
They will act as a point of contact for residents, families and professionals who visit care homes, such as Multi Disciplinary Team (MDT) members and in-reach specialists.
They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDT.
Please see the attached job description/person specification for full details.
Job description
Job responsibilities
The successful candidate will support the administration function of the practice.
They will act as a point of contact for residents, families and professionals who visit care homes, such as Multi Disciplinary Team (MDT) members and in-reach specialists.
They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDT.
Please see the attached job description/person specification for full details.
Person Specification
Experience
Essential
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
- Experience in use of databases
- Knowledge/familiarity with medical terminology
- Working in a multi-disciplinary setting where influence and negotiation is required
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Experience working as a Care Coordinator
- To have completed the BCU Care Coordination Training Course
- Vulnerable adults awareness
- Experience of care of the elderly
- Understanding of current issues facing the NHS
- Knowledge of social services structures Training in continuing care criteria
- Understanding of health and social care processes
Qualifications
Essential
- Computer literacy
- Level 4 qualification (or relevant experience)
Desirable
- Long term conditions training
- Welfare Rights basic training
Skills & Attributes
Essential
- Proven record of excellent written and verbal communication skills and interpersonal skills
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
Desirable
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice)
Person Specification
Experience
Essential
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
- Experience in use of databases
- Knowledge/familiarity with medical terminology
- Working in a multi-disciplinary setting where influence and negotiation is required
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Experience working as a Care Coordinator
- To have completed the BCU Care Coordination Training Course
- Vulnerable adults awareness
- Experience of care of the elderly
- Understanding of current issues facing the NHS
- Knowledge of social services structures Training in continuing care criteria
- Understanding of health and social care processes
Qualifications
Essential
- Computer literacy
- Level 4 qualification (or relevant experience)
Desirable
- Long term conditions training
- Welfare Rights basic training
Skills & Attributes
Essential
- Proven record of excellent written and verbal communication skills and interpersonal skills
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
Desirable
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
