Job summary
Do
you have a passion for digital? Have you ever thought about taking that passion
and combining it with your skills and knowledge to support the health and
wellbeing of your community?
To address the ever-increasing demand for healthcare
services and to better support individuals within their own communities, there
is wide recognition of the need to embrace new ways of working and digital
healthcare technologies to ensure all patients receive the right care, in the
right place, at the right time.
We are looking for someone to join our existing team working 22.5 hours per week at our PCN base within Ludlow Youth Centre. Driving licence and access to a car is essential for the role.
Main duties of the job
The role of the Digital Care Coordinator will be to
support patients and healthcare professionals to maximize the potential presented by innovations in digital healthcare technology,
and the associated new ways of working.
This is an innovative and exciting role, which is new
to NHS organisations, and involves using available data sources to understand
the health and well-being profiles of our residents. It means working within a
team of PCN and practice staff to support their activities with the relevant
data and data analysis, and it means helping to develop our digital maturity.
But above all it means making a positive difference to the lives of our
residents, by highlighting their needs and shining a light on hidden health
inequalities.
About us
South West Shropshire PCN is made up of 6 practices covering over
36000 patients over a large rural catchment area. The population is generally
older than average, with a higher proportion of frail patients. Rural
deprivation is a significant issue.
Our Mission: Working together to build a bright future for rural general
practice at the heart of healthy communities.
Our Vision:We will collaborate and innovate to provide modern sustainable general
practice to our communities.
We will work with and coordinate health and social care services around
practices and communities.
We will improve children's and adults mental health.
You will be employed on behalf of SWS PCN by Our Health Partnership.
Our Health Partnership was set up by local GPs who are
passionate about providing high quality primary care and using their time and
skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 39
sites, serving around 280,000 patients in Birmingham, Wolverhampton, and
Shropshire.
If you have any questions regarding this vacancy, please contact:
Deborah Shepherd, PCN Clinical Director: Deborah.shepherd@nhs.net
or
Debbie Davies, PCN manager: Deborah.davies45@nhs.net
Job description
Job responsibilities
The
duties and responsibilities to be undertaken by the Digital Care Coordinator
may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the PCN management team, dependent on current and evolving PCN
workstreams/priorities:
- Act
as an ambassador for use of digital healthcare technology with both patients
and colleagues.
- Use
data to understand the health and wellbeing profiles of our population and to
identify areas of unrecognized inequality and need.
- Identify
and support those who currently do not use digital channels for healthcare
access to make better use of available digital technology, promoting digital
inclusion.
- Support
PCN and practices with handling and analysing data and developing our digital
maturity.
- Support
practices to maintain and monitor data coding and quality on clinical systems,
ensuring coding is compliant and consistent.
- Manage
appointment systems for PCN staff.
- Run
system reports and extract data as required by the PCN for activity reporting,
using EMIS clinical system, PCN digital dashboard and other data sources.
- Report
on activity of staff employed in ARRS roles.
- Optimise
use of PCN intranet, including document management.
- Be
a point of contact for digital enquiries.
- Support
introduction of new technology, including education of staff and patients.
- Manage
content of PCN website and social media platforms.
- Support
practices with auditing and improving practice websites.
- Support
social media campaigns and other campaigns to promote public awareness of
healthcare initiatives.
- Collate
and develop promotional material to improve uptake of existing and new
technology.
- Conduct
audits to support development of new and existing PCN services.
Job description
Job responsibilities
The
duties and responsibilities to be undertaken by the Digital Care Coordinator
may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the PCN management team, dependent on current and evolving PCN
workstreams/priorities:
- Act
as an ambassador for use of digital healthcare technology with both patients
and colleagues.
- Use
data to understand the health and wellbeing profiles of our population and to
identify areas of unrecognized inequality and need.
- Identify
and support those who currently do not use digital channels for healthcare
access to make better use of available digital technology, promoting digital
inclusion.
- Support
PCN and practices with handling and analysing data and developing our digital
maturity.
- Support
practices to maintain and monitor data coding and quality on clinical systems,
ensuring coding is compliant and consistent.
- Manage
appointment systems for PCN staff.
- Run
system reports and extract data as required by the PCN for activity reporting,
using EMIS clinical system, PCN digital dashboard and other data sources.
- Report
on activity of staff employed in ARRS roles.
- Optimise
use of PCN intranet, including document management.
- Be
a point of contact for digital enquiries.
- Support
introduction of new technology, including education of staff and patients.
- Manage
content of PCN website and social media platforms.
- Support
practices with auditing and improving practice websites.
- Support
social media campaigns and other campaigns to promote public awareness of
healthcare initiatives.
- Collate
and develop promotional material to improve uptake of existing and new
technology.
- Conduct
audits to support development of new and existing PCN services.
Person Specification
Skills & Attributes
Essential
- You will be enthusiastic, meticulous and proactive. Keen to work as part of a team, you will be self-motivated with well-developed communication skills.
Other
Essential
- Driving licence and access to a vehicle is essential for this role
Knowledge & Experience
Essential
- You will have excellent IT literacy and ideally have experience of working in health or care settings. You will be open to learning new skills and ideas, and to developing the care coordination role to its maximum potential.
- In time you will become an expert resource to the PCN, influencing our digital and data analysis agendas, and making a positive impact on our development.
Person Specification
Skills & Attributes
Essential
- You will be enthusiastic, meticulous and proactive. Keen to work as part of a team, you will be self-motivated with well-developed communication skills.
Other
Essential
- Driving licence and access to a vehicle is essential for this role
Knowledge & Experience
Essential
- You will have excellent IT literacy and ideally have experience of working in health or care settings. You will be open to learning new skills and ideas, and to developing the care coordination role to its maximum potential.
- In time you will become an expert resource to the PCN, influencing our digital and data analysis agendas, and making a positive impact on our development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
