Admission and Discharge Co-ordinator

Job description

Job responsibilities

Part 1: Job Profile

a) Main purpose of job

This role has been developed within Shooting Star Childrens Hospices to ensure proactive admissions and discharges across the Hospice working alongside the multidisciplinary team.

b) Work relationships

SCCH care is delivered by four clinical areas under the direct operational management of the Heads of Care:

Inhouse

Community

SPACE (specialist palliative care team)

Family Support Services (psychosocial care)

Key relationships (list not exhaustive):

Statutory Partnerships Team

Lead Nurses

Practice education team

Shift Leads

Nurses

Health care assistant

Parents and Carers

GPs

Acute Hospital colleagues

Community Nurses

Social Services

SPACE team

Community team

Medical Director

Director of Care

Safeguarding and Transition lead

Local Authorities

Continuing Health Care

The individual in this role will work in partnership with internal and external professionals involved in the care of children, young adults and families.

c) Scope of job

The post holder will:

Act as key co-ordinator for admissions and discharges to the in-house service in line with local and national policies.

Co-ordinate all appropriate procedures working with the Multi-Disciplinary Team (MDT), outside agencies, young people and their families ensuring that all plans are in place for the time of admission and discharge.

Establish process and monitoring systems to improve admissions, cancellations, and discharges.

Active participation in development of standards, policies and guidelines, and their subsequent audit and on-going development.

a) Main duties and key responsibilities

Admissions and Discharges

To facilitate safe admission and discharge in partnership with the bookings team, statutory funding manager, wider MDT, outside agencies, child and young people and their families ensuring all plans are in place for the time of admission and discharge including transport arrangements.

Ensure effective communication with MDT by attending daily huddle, weekly MDT, bookings, and handover meetings.

Facilitate admission and discharge and early MDT assessment.

Establish collaborative working relationships with referrers to ensure effective and timely admission and discharge.

Ensure that carers/parents have information relating to admission and discharge.

Assist with complex admissions and discharge liaising with CHC/Social care to ensure timely provision of assessment and documentation.

Liaise with the practice education team regarding children with complex care needs to ensure that staff are appropriately trained prior to these admissions.

Act as a resource to staff for evidenced based admission and discharge practice.

Establish monitoring systems to highlight reasons for delays in admissions, cancellations, and discharges.

Contributes to Hospice audit process.

Ensure that all MDT members have admission and discharge procedures training.

Work with the specialist palliative care teams to ensure parallel planning is in place for all end-of-life care admissions.

There will be times when the job holder will be expected to support clinical practice In-House, so the post holder has a working knowledge of how admissions and discharges are managed on the floor.

Safeguarding

To work collaboratively with partner agencies across health, social care, education, and others to safeguard children and adults at risk and promote their welfare.

MCA Dols

To work with the Safeguarding Lead on statutory compliance in respect of DoLS/LPS for in-house admissions.

To ensure that standards are appropriately applied so that patients are cared for in the least restrictive manner within the options available to them.

To ensure that all DoLS/LPS applications are completed and processed.

Advisory

To identify new ways of working in response to national drivers and local need. To challenge decisions when appropriate and implement agreed actions.

To report to Heads of Care and Directors any potential risk of non-compliance.

To contribute to the development of policies and protocols that facilitate safe, effective, and timely information sharing processes, reflecting current legislation and national policy.

To participate in bookings meetings, MDT, journal club, study days and teaching sessions.

Education

To facilitate learning and increase self-awareness of resilience and burnout.

To work with the Practice Education and Quality Team to develop and deliver training.

To maintain personal and team knowledge of safeguarding legislation including the MCA, Gillick competency and DOLs national, regional, and local procedures and practices.

Governance

To work alongside the Head of Hospice Services, Lead Nurses and Statutory Partnership Team to ensure effective policies, procedures and systems are in place in accordance with legislation and statutory and regulatory requirements.

To actively undertake clinical audits and monitor and collects statistical data in relation to admissions, discharges, cancellations and MCA/DoLS/LPS

Ensure that the Director of Care, relevant committees, and groups are briefed on issues relating to admissions and discharge, particularly where a case may present serious concerns for SSCH.

To produce reports and presentations as required, indicating themes, key developments, and risks.

To investigate internal incidents and attend multi-agency reviews, ensuring effective systems are in place for learning and sharing lessons both internally and with statutory partners.

To contribute to service evaluation to ensure equity of service and maintain high quality service provision.

To consider ways in which technology can enhance the work of SSCH and to propose developments.

Leadership

To ensure effective and safe admission and discharge of babies, children and young people.

To establish and build professional relationships with professionals/networks that progress effective admission/discharge.

To ensure adherence to policies relevant to admission/discharge and managing people.

To contribute to organisational leadership work focused on business as usual and strategy initiatives, with specific focus on the experience of equality, diversity and inclusion for children, young people and families.

Research and Development

Update incidents, manage a database and record audit programmes for those that involve admissions/discharges.

Contribute to research of national and international standards to promote evidence-based practice and critically appraise and synthesise the outcome of relevant research, evaluation and audit in relation to admission and discharge. With the aim to improve the quality of care and service delivery.

Utilise the Care database reporting system to provide data for quality audits and research.

Organisation-wide

To support the collaborative work of the Care Directorate, contributing to the assessment and oversight of teamwide referrals and case discussions, promoting and addressing the welfare of children and adults.

To work clinically when required and be a visible member of the in-house team.

To promote healthy workplace culture and behaviours, challenging this where appropriate and recognising and rewarding good conduct.

To organise work effectively and utilise digital platforms, alongside ensuring those in each clinical area have opportunities for face-to-face contact and discussions.

To look for opportunities to hear the voices of the children, young people and families accessing our services, and enable co-production.

Ensure accurate and contemporaneous notes and records of all contacts are recorded within the electronic notes system.

Maintain professional membership and registration of the relevant professional body relating to your practice.

Identify personal learning and development needs and attend appropriate internal and/or external training as identified in personal development plan and take proactive advantage of the professional support offered by SSCH to meet the demands of working within this challenging field.

Adhere to SSCH and national policy and frameworks.

b) Other duties

The post holder must be able and willing to get to Christophers in Guildford and Shooting Star House in Hampton.

The post holder will be required to apply for an enhanced Disclosure and Barring Service check

Person Specification

Qualifications

Essential

• Qualified nurse registered with NMC
• Evidence of Continual Professional Development

Desirable

• Leadership training/qualification
• Advanced communications skills training
• Safeguarding training
• DoLS and MCA training

Experience

Essential

• Sufficient post-registration experience in a ward environment
• Knowledge of the safeguarding agenda
• Extensive and recent experience of inter-agency working in relation to admissions and discharges
• Knowledge of Mental Capacity Act and other legislation related to young adults for example; Deprivation of Liberty Safeguards
• Excellent communication and negotiating skills
• Demonstratable ability to carry out assessment of risk, and safety planning and apply in practice
• Demonstrable Leadership skills
• IT skills using MS Word, Excel and Outlook.
• Car owner/driver with full UK drivers licence, with appropriate personal and business use insurance

Desirable

• Experience of working with children, young people and their families affected by life-limiting illness in a palliative care environment
• Experience of delivering training
• Experience of conducting research
• Experience of using client databases

General attributes

Essential

• Ability to work with all clinicians and staff at all levels
• Ability to work as an autonomous practitioner and member of a team.
• Highly developed interpersonal and communication skills
• The ability to work on own initiative and under pressure.
• Adaptability, flexibility and ability to cope with uncertain change
• Ability to work with issues of equality and diversity within client and organisational contexts.
• Empathetic and sensitive to others needs.
• Organised, methodical and able to multi-task.
• Flexible and willing to undertake varied responsibilities as part of a team.
• Ability to recognise and manage ones own stress/wellbeing.
• Car driver with access to a car and business insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shooting Star Children’s Hospices

Address

Christopher’s Shooting Star Hospices

Old Portsmouth Road

Artington

Guildford

GU3 1LP

Employer's website

https://www.shootingstar.org.uk/ (Opens in a new tab)