Matron for Bedded Care

Job responsibilities

JOB SUMMARY

The post holder will have a key leadership role across the organisation working at an Advanced Practice level and will provide specialist knowledge and skills to ensure the delivery of outstanding inpatient care, working across all four pillars of practice.

Act as the Lead Patient Safety Specialist for the whole of care services, supporting a patient safety culture with clear systems in place to ensure senior management understanding of the issues that may exist and actions needed to be taken across the hospice in relation to patient safety.

Work with the Associate Director of Care Operations in the planning for bedded care within the Gt Yarmouth and Waveney area.

Act as a role model for all staff working within the Hospice service, demonstrating a professional and proactive approach, providing expert clinical practice and advice including the direct management of the Ward Manager.

SAFEGUARDING RESPONSIBILITIES

Demonstrate a commitment to keeping adults and young people safe

Report any disclosure made to you to the appropriate person

Report any safeguarding concerns in the workplace to the appropriate person

Maintain an awareness of the Hospices policies in relation to safeguarding

KEY ACCOUNTABILITIES

Provide professional and effective clinical leadership and accountability for the Inpatient Unit with a focus on patient safety and quality care.

Proactively lead on all patient experience and patient safety initiatives to include the reduction of healthcare acquired infection, falls and pressure ulcers.

Monitor infection prevention and control (IPC) standards within practice via regular audit and observation of practice, working to identify and resolve any IPC related issues, seeking advice when appropriate.

Directly lead and support across the hospice with patient safety, understanding, involvement and improvement activity and ensure systems thinking, human factors understanding and just culture principles are embedded in all patient safety processes.

Manage and develop the service in line with national and local requirements ensuring the delivery of performance targets, development of best practice, and modernisation agenda in conjunction with other key stakeholders.

In conjunction with the Associate Director of Care Operations lead and coordinate the workforce planning and development agenda within area of responsibility to enable service provision and development.

Work as part of the clinical leadership team, to provide leadership support to care staff, representing at meetings where required and acting on behalf of in periods of absence.

Provide effective clinical leadership, acting as a role model for staff including identification of own learning needs, utilizing reflective practice and feedback from others to inform the formation of a personal development plan.

Be accessible to patients/families and staff, ensuring all patients have the opportunity to seek information, help and support or to communicate problematic or celebratory issues.

Ensure documentation is completed contemporaneously and is completed in line with national and local guidance.

Promote clinical expert practice, facilitating the development of skills of the team to acting as a role model, mentor and supervisor in practice, also providing advice to the wider care team.

Lead and implement quality improvement projects.

Ensure staff work within the NMC Code of professional conduct and other statutory guidance relevant to role.

Be responsible for the clinical effectiveness of the service through the development of evidence-based practice, promotion and dissemination. Using a wide range of contemporary high-quality data, research, evidence based professional practice, and valid and reliable tools and techniques, to proactively evaluate and sustainably improve current ways of working

Lead and participate in research, integrating research-based evidence in all aspects of specialist palliative care into clinical practice

Develop audit tools to monitor progress and action plans to address shortfalls in care.

Ensure that wherever possible clinical practice is evidence based and auditable.

Maintain clinical credibility and visual presence within area of practice.

Provide the clinical lead for complaints management on IPU.

Ensure the culture of safeguarding is everyone business is embedded within the IPU team.

Ensure adherence with relevant Infection Prevention and Control policies and procedures, raising any risks to the IPC group / service lead.

Work collaboratively with the estates team to ensure all standards of cleanliness are agreed. Encourage and support Nurses to monitor and challenge when standards of environmental cleanliness are not achieved/maintained.

Oversee the co-ordination of total patient experience, clinical standards of nutrition, infection control, cleanliness, environment and safety.

Support the implementation of the principles of the NHS patient safety strategy and use this to develop hospice safety policy in collaboration with the Director of Care.

Ensure that staff are reporting all clinical incidents and near misses using the Vantage system and ensure that relevant staff are investigating, regularly reviewing and updating progress on incident management in line with policy.

Deploy staff to enable work to be carried out as effectively as possible within allocated budgets.

Implement a safer staffing tool to ensure staffing capacity can be accurately reported.

Initiate a timely response to clinical incidents/patient safety alerts to expedite the investigative process and development and completion of measurable action plans as appropriate.

Work with the multi-disciplinary teams to drive identifying and meeting the individual development needs of all grades of staff within the IPU.

Advise the Senior Leadership Team on local and national policies, which influence or may impact on the IPU and patient safety, contributing to the delivery of local and national policy initiatives.

Take lead to develop protocols, policies, and guidelines to develop practice and services in line with available evidence and current best practice.

GENERAL

Where you are a member of a professional body you are required to conform to the professional standards set by that body. You are required to ensure your registration is current and practice continuous professional development;

Qualifications

Essential

• Registered Nurse
• 1st degree
• Masters level award or equivalent that encompasses the four pillars of practice.
• Palliative care qualification or equivalent
• Management qualification or relevant experience

Personal Qualities

Essential

• Ability to work autonomously.
• Ability to use own initiative.
• Ability to work as part of a team.
• Flexible approach to work and shift system.
• Role model who can influence, motivate and encourage others.
• Commitment to quality and best practice.
• Positive, self-motivated and committed to achieving results and solving problems.
• Well-developed personal coping strategies in dealing with emotionally loaded situations.
• Good time management and organisational skills.

Desirable

• Innovative and creative.
• Be willing and committed to developing expertise.
• Demonstrates resilience and adaptability in challenging or emotionally demanding environments.
• Proactive in seeking solutions and taking initiative when addressing problems or improving processes.
• Ability to inspire and motivate others within a team setting.
• Experience in leading or facilitating team-based projects or initiatives.
• Strong reflective and self-awareness practices to continuously improve personal and team performance.
• Ability to manage high-pressure situations while maintaining composure and professionalism.

Experience

Essential

• Minimum of 3 years clinical experience at a senior level (band 7 or equivalent) in palliative care or related area.
• Proven track record of leadership and management experience at band 7 level or above.
• Working knowledge of relevant national strategy.
• Working knowledge of CQC standards and inspection regime.
• Knowledge of principles of research and audit, quality improvement.

Desirable

• Experience of working in Community & Inpatient setting.
• Experience in a patient safety role with an understanding of the principles that underpin approaches to improving patient safety.

Specific Skills

Essential

• Expert current knowledge within own profession related to palliative care, which underpins theory, usually gained through recent clinical practice at a senior level.
• Commitment to clinical excellence through regular professional updating.
• Computer literacy sufficient to input patient records and work efficiently and effectively.
• Knowledge of patient safety assessment and measures.
• Experience of working within Governance framework.
• Proven ability to deal with situations of conflict.
• Proven written and oral communication skills.
• Advanced interpersonal skills and communication ability, both written and verbal.
• Well-developed presentation and teaching skills.
• Effective liaison with other professionals to uphold good specialist palliative care practice.

Desirable

• Knowledge of the national hospice sector.
• Understanding of working within set budgets .
• Ability to interpret patient safety related data.
• Advanced qualifications or training in communication, counselling, or conflict resolution.
• Familiarity with electronic health records and other healthcare-related IT systems.
• Experience in delivering training or workshops to multidisciplinary teams.
• Understanding of cultural and spiritual considerations in palliative care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).