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St Elizabeth Hospice

Community Care Coordinator

The closing date is 19 March 2026

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Job summary

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.

Are you a team player with excellent communication and administration skills? If you are looking for a job where you can make a real difference, come and join our team!Our Community Care Coordinators work alongside our clinical teams to coordinate care for our specialist palliative care services in Great Yarmouth and Waveney.

Main duties of the job

This is an exciting time for St Elizabeth Hospice, as we are developing an achievable and sustainable palliative and end of life care service for the residents of Great Yarmouth and Waveney. Its a time of expansion, development and investment in the Hospice Team. St Elizabeth Hospice has received planning approval to develop a community hospice facility in Gorleston. This will provide enhanced palliative care services for the Great Yarmouth and Waveney communities, ensuring local people receive the care they need closer to home.

The hospices work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the In-Patient Unit, the Community Care Unit including outpatients clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

Interview Date: 19 March 2026

Hours: Part time 30 hours per week

About us

Our most recent Care Quality Commission report rated the hospice as Outstanding

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

The hospice offers a generous benefit package, including:

27 days annual leave entitlement

Pension scheme

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Details

Date posted

20 February 2026

Pay scheme

Other

Salary

Depending on experience starting from £20,000.00 per annum (WTE: £25,000.00)

Contract

Permanent

Working pattern

Part-time

Reference number

B0291-26-0007

Job locations

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ


Beacon Innovation Centre

Beacon Park, Camelot Road

Gorleston

NR31 7RA


Job description

Job responsibilities

JOB SUMMARY

St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The community care coordinators provide support to our integrated community service.

SAFEGUARDING RESPONSIBILITIES

Demonstrate a commitment to keeping adults and young people safe

Report any disclosure made to you to the appropriate person

Report any safeguarding concerns in the workplace to the appropriate person

Maintain an awareness of the Hospices policies in relation to safeguarding

KEY ACCOUNTABILITIES

To respond to all calls in a professional, calm and empathetic manner.

To receive and process all new referrals for community and inpatient services, liaising with internal and external healthcare professionals and patients to ensure that all necessary information is obtained and added to the patient record.

Working with clinicians to allocate new appointments, contacting patients and families to arrange same.

To provide administrative support for community, medical, therapy, emotional and wellbeing teams.

To signpost and provide information as and when required. To be a resource and knowledgeable of services and informed of capacity within care providers.

To maintain patient records, ensuring that all activities, are entered in a timely manner and are accurate.

To ensure patients, families and healthcare professionals are informed of changes and updates.

Promote a safeguarding is everyones business culture.

Ensure adherence with relevant Infection Prevention and Control policies and procedures.

To be involved in appropriate education opportunities relevant to the Hospice.

To prepare for and attend the weekly community and inpatient MDT meeting.

To attend relevant meetings as required.

To be able to deal with sensitive information at times of stress.

To devise with the line manager, a personal development plan in line with the Hospice objectives and personal needs.

To maintain and increase personal professional skills.

To recognise indications of staff stress and to facilitate staff support.

To participate in the induction of new staff, as required.

To participate in professional placements and lay person visits to the Hospice, as requested.

To recognise the value of volunteer contribution and play an active part in their support and development where appropriate.

To give feedback from attended education programmes/study days to the multi-disciplinary team.

To support the development of other team members where required.

To work within the policies and procedures of the Hospice.

To uphold the hospice and individual teams values at all times.

To ensure effective use of resources.

To participate in relevant activities which promote the Hospice as requested.

To respect at all times the confidentiality of information covering patients, staff and volunteers.

To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice.

To promote the Hospice Philosophy of Care towards patients, relatives and visitors.

Job description

Job responsibilities

JOB SUMMARY

St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The community care coordinators provide support to our integrated community service.

SAFEGUARDING RESPONSIBILITIES

Demonstrate a commitment to keeping adults and young people safe

Report any disclosure made to you to the appropriate person

Report any safeguarding concerns in the workplace to the appropriate person

Maintain an awareness of the Hospices policies in relation to safeguarding

KEY ACCOUNTABILITIES

To respond to all calls in a professional, calm and empathetic manner.

To receive and process all new referrals for community and inpatient services, liaising with internal and external healthcare professionals and patients to ensure that all necessary information is obtained and added to the patient record.

Working with clinicians to allocate new appointments, contacting patients and families to arrange same.

To provide administrative support for community, medical, therapy, emotional and wellbeing teams.

To signpost and provide information as and when required. To be a resource and knowledgeable of services and informed of capacity within care providers.

To maintain patient records, ensuring that all activities, are entered in a timely manner and are accurate.

To ensure patients, families and healthcare professionals are informed of changes and updates.

Promote a safeguarding is everyones business culture.

Ensure adherence with relevant Infection Prevention and Control policies and procedures.

To be involved in appropriate education opportunities relevant to the Hospice.

To prepare for and attend the weekly community and inpatient MDT meeting.

To attend relevant meetings as required.

To be able to deal with sensitive information at times of stress.

To devise with the line manager, a personal development plan in line with the Hospice objectives and personal needs.

To maintain and increase personal professional skills.

To recognise indications of staff stress and to facilitate staff support.

To participate in the induction of new staff, as required.

To participate in professional placements and lay person visits to the Hospice, as requested.

To recognise the value of volunteer contribution and play an active part in their support and development where appropriate.

To give feedback from attended education programmes/study days to the multi-disciplinary team.

To support the development of other team members where required.

To work within the policies and procedures of the Hospice.

To uphold the hospice and individual teams values at all times.

To ensure effective use of resources.

To participate in relevant activities which promote the Hospice as requested.

To respect at all times the confidentiality of information covering patients, staff and volunteers.

To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice.

To promote the Hospice Philosophy of Care towards patients, relatives and visitors.

Person Specification

Qualifications

Essential

  • Educated to GCSE Standard or equivalent
  • NVQ Level 3 or above in Business Administration or equivalent previous experience

Experience

Essential

  • Experience of working in a busy administration role, working with minimal supervision
  • Experience of establishing work processes and procedures
  • Experience of working within a secure and confidential environment

Desirable

  • Experience of working within a healthcare setting

Personal Qualities

Essential

  • Demonstrable experience of team working
  • Ability to withstand sensitive and potentially stressful situations
  • Strong attention to detail and accuracy
  • A positive attitude
  • Able to demonstrate empathy

Specific Skills

Essential

  • Excellent written and verbal skills
  • Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
  • Advanced IT skills including Word, Excel, Outlook
  • Able to manage and prioritise own workload
  • Able to work accurately with excellent attention to detail
Person Specification

Qualifications

Essential

  • Educated to GCSE Standard or equivalent
  • NVQ Level 3 or above in Business Administration or equivalent previous experience

Experience

Essential

  • Experience of working in a busy administration role, working with minimal supervision
  • Experience of establishing work processes and procedures
  • Experience of working within a secure and confidential environment

Desirable

  • Experience of working within a healthcare setting

Personal Qualities

Essential

  • Demonstrable experience of team working
  • Ability to withstand sensitive and potentially stressful situations
  • Strong attention to detail and accuracy
  • A positive attitude
  • Able to demonstrate empathy

Specific Skills

Essential

  • Excellent written and verbal skills
  • Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
  • Advanced IT skills including Word, Excel, Outlook
  • Able to manage and prioritise own workload
  • Able to work accurately with excellent attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Elizabeth Hospice

Address

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ


Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Elizabeth Hospice

Address

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ


Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

20 February 2026

Pay scheme

Other

Salary

Depending on experience starting from £20,000.00 per annum (WTE: £25,000.00)

Contract

Permanent

Working pattern

Part-time

Reference number

B0291-26-0007

Job locations

Beccles Hospital

St. Marys Road

Beccles

Suffolk

NR34 9NQ


Beacon Innovation Centre

Beacon Park, Camelot Road

Gorleston

NR31 7RA


Supporting documents

Privacy notice

St Elizabeth Hospice's privacy notice (opens in a new tab)