Job summary
Its an exciting time to join St Elizabeth Hospice as we shape our
future and make plans to deepen our impact. Were building on strong
foundations as we roll out an ambitious new income generation and engagement
strategy.
Were looking for a passionate and purpose-driven leader to take
on the role of Associate Director of Fundraising & Supporter Engagement.
Youll be someone who can help us grow our income and connect even more deeply
with the people and communities who make our work possible.
Working as part of our Senior Management Team, and reporting to
the Director of Income Generation & Marketing, youll play a key role in
shaping our strategic direction. Youll lead with heart and purpose, supporting
and motivating a dedicated team of staff, while ensuring every supporter feels
valued and connected to the hospice.
From individual giving to legacy fundraising,
community events to corporate partnerships youll oversee all our fundraising
income streams and build long-term supporter engagement. Youll champion
creativity, collaboration and data-led decision-making in order to drive
continuous improvement and sustainable growth.
Main duties of the job
Were looking for a strategic thinker with vision and heart, who
brings fresh ideas, depth of experience and a commitment to putting people
first.
Youll have a strong track record of growing income through
multiple fundraising channels and leading successful engagement strategies. But
just as important, youll be a warm and authentic leader, ready to empower
others and build meaningful relationships both inside and outside the hospice.Youll understand that behind every donation is a story, and
behind every campaign is a community of people who care deeply. You'll be
driven by impact, inspired by potential, and not afraid of hard work.
If youre passionate about using your career to make a difference,
wed love to hear from you. Together, we can make every moment matter.
About us
At St Elizabeth Hospice, we believe that every
moment matters. Were a local, independent charity, dedicated to improving the
lives of people in Ipswich, East Suffolk, Great Yarmouth and Waveney who are
facing progressive or life-limiting illness.
Since 1989, we have been at the heart of our
community, providing compassionate care, easing pain, and helping people and
their families find comfort, dignity, and meaning through some of lifes most
challenging moments. Last year alone, we supported over 4,000 patients and
their loved ones.
Our approach is
deeply personal and centred on the needs of the individual. We support people
wherever they are in their homes, in the community, in hospital, or at our
hospice offering tailored medical, emotional and practical support through
our Inpatient Unit, Community Care services, outpatient clinics, 24/7 OneCall
helpline and bereavement support.
In 2023, we merged with East Coast Hospice to ensure
even more people in Great Yarmouth and Waveney would be able to access the
specialist palliative care they deserve.
In addition to being part of a wonderful local
charity and a friendly and collaborative team, the hospice offers a rewarding
benefits package, including:
Generous holiday allowance
Life cover
Access to our Employee Assistance Programme
Eligibility for a Blue Light Card (offering a wide range of
discounts)
Pension scheme
Car leasing scheme
Job description
Job responsibilities
JOB TITLEAssociate
Director of Fundraising and Supporter Engagement
REPORTING TO Director of Income Generation & Marketing
BASED AT St Elizabeth Hospice, Foxhall
Road, Ipswich,
JOB SUMMARY
To provide strategic
leadership and oversight for all fundraising income streams and supporter
engagement activities. Lead and inspire a high-performing team across individual
giving, legacy, events, community fundraising, philanthropy, corporate
fundraising and supporter care, ensuring they are aligned with the hospices
mission, values, and strategic objectives. Take a pivotal role in driving fundraising
innovation, strengthening community connections, and significantly increasing
sustainable income through the development of meaningful donor and supporter
relationships.
SAFEGUARDING RESPONSIBILITIES
Demonstrate
a commitment to keeping adults and young people safe
Report
any disclosure made to you to the appropriate person
Report
any safeguarding concerns in the workplace to the appropriate person
Maintain
an awareness of the Hospices policies in relation to safeguarding
KEY ACCOUNTABILITIES
Work
collaboratively with the Director of Income Generation & Marketing and other
senior leaders in the directorate, to ensure an integrated approach to developing
and delivering the Income Generation & Engagement strategy.
Lead
the development and implementation of ambitious, multi-channel fundraising and
supporter engagement strategies that support the hospice's long-term vision and
income targets.
Develop
innovative approaches to diversify income streams and identify new opportunities
for growing the supporter base, including the development of integrated
campaigns, major giving and digital fundraising.
Provide
dynamic leadership to the Fundraising team, continuing to build on a supportive
culture and ensuring high performance, creativity, accountability, and
collaboration.
Invest
in the development of individual members and the team as a whole, evaluating
skills and resource to recommend development opportunities.
Use
data insight and performance metrics to drive continuous improvement and inform
decision-making across all income and engagement channels.
Support
fundraising managers in the ongoing evaluation of all products and initiatives
within the fundraising portfolio, addressing areas of underperformance and
maximising return on investment.
Lead
the team in the development of the departmental budget, ensuring efficient use
of resources and return on investment. Support managers in the development of
work plans, objectives and KPIs for all income streams to monitor performance.
Drive
a supporter-first culture, ensuring all donors and supporters feel valued and
connected to the impact of their contribution.
Ensure
supporter communications are compelling, consistent, and aligned with brand
values, enhancing the hospice's reputation and visibility.
Build
and maintain strategic relationships with major donors, corporate partners,
community groups, and other key stakeholders.
Champion
effective use of our CRM system and the importance of data and insight to
ensure strong stewardship and relationship management across all income
streams.
Collaborate
closely with Senior Management Team peers, the Senior Leadership Team and the
Board to ensure alignment of fundraising efforts with organisational priorities
and financial plans.
Take
a proactive role as a senior leader within the organisation and actively seek
opportunities for cross-team collaboration.
Build good relationships across the hospice to maximise staff
and volunteer engagement and proactively drive a culture of fundraising.
Be
accountable for all fundraising activities being carried out in a professional
manner and in compliance with all relevant legal, regulatory, and ethical
standards, including but not limited to the Fundraising Code of Practice,
gambling regulations and GDPR.
GENERAL
To
act as a brand ambassador for St Elizabeth Hospice and to uphold hospice values
at all times.
Where
the postholder is a member of a professional body, conform to the professional
standards set by that body. Ensure registration is current and practice
continuous professional development.
Because
of the special nature of the hospice and its work, the postholder may on
occasion be asked to undertake other duties to help maintain our high standards
of care and engagement.
THIS JOB DESCRIPTION IS NOT NECESSARILY
EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH
THE POSTHOLDER.
Job description
Job responsibilities
JOB TITLEAssociate
Director of Fundraising and Supporter Engagement
REPORTING TO Director of Income Generation & Marketing
BASED AT St Elizabeth Hospice, Foxhall
Road, Ipswich,
JOB SUMMARY
To provide strategic
leadership and oversight for all fundraising income streams and supporter
engagement activities. Lead and inspire a high-performing team across individual
giving, legacy, events, community fundraising, philanthropy, corporate
fundraising and supporter care, ensuring they are aligned with the hospices
mission, values, and strategic objectives. Take a pivotal role in driving fundraising
innovation, strengthening community connections, and significantly increasing
sustainable income through the development of meaningful donor and supporter
relationships.
SAFEGUARDING RESPONSIBILITIES
Demonstrate
a commitment to keeping adults and young people safe
Report
any disclosure made to you to the appropriate person
Report
any safeguarding concerns in the workplace to the appropriate person
Maintain
an awareness of the Hospices policies in relation to safeguarding
KEY ACCOUNTABILITIES
Work
collaboratively with the Director of Income Generation & Marketing and other
senior leaders in the directorate, to ensure an integrated approach to developing
and delivering the Income Generation & Engagement strategy.
Lead
the development and implementation of ambitious, multi-channel fundraising and
supporter engagement strategies that support the hospice's long-term vision and
income targets.
Develop
innovative approaches to diversify income streams and identify new opportunities
for growing the supporter base, including the development of integrated
campaigns, major giving and digital fundraising.
Provide
dynamic leadership to the Fundraising team, continuing to build on a supportive
culture and ensuring high performance, creativity, accountability, and
collaboration.
Invest
in the development of individual members and the team as a whole, evaluating
skills and resource to recommend development opportunities.
Use
data insight and performance metrics to drive continuous improvement and inform
decision-making across all income and engagement channels.
Support
fundraising managers in the ongoing evaluation of all products and initiatives
within the fundraising portfolio, addressing areas of underperformance and
maximising return on investment.
Lead
the team in the development of the departmental budget, ensuring efficient use
of resources and return on investment. Support managers in the development of
work plans, objectives and KPIs for all income streams to monitor performance.
Drive
a supporter-first culture, ensuring all donors and supporters feel valued and
connected to the impact of their contribution.
Ensure
supporter communications are compelling, consistent, and aligned with brand
values, enhancing the hospice's reputation and visibility.
Build
and maintain strategic relationships with major donors, corporate partners,
community groups, and other key stakeholders.
Champion
effective use of our CRM system and the importance of data and insight to
ensure strong stewardship and relationship management across all income
streams.
Collaborate
closely with Senior Management Team peers, the Senior Leadership Team and the
Board to ensure alignment of fundraising efforts with organisational priorities
and financial plans.
Take
a proactive role as a senior leader within the organisation and actively seek
opportunities for cross-team collaboration.
Build good relationships across the hospice to maximise staff
and volunteer engagement and proactively drive a culture of fundraising.
Be
accountable for all fundraising activities being carried out in a professional
manner and in compliance with all relevant legal, regulatory, and ethical
standards, including but not limited to the Fundraising Code of Practice,
gambling regulations and GDPR.
GENERAL
To
act as a brand ambassador for St Elizabeth Hospice and to uphold hospice values
at all times.
Where
the postholder is a member of a professional body, conform to the professional
standards set by that body. Ensure registration is current and practice
continuous professional development.
Because
of the special nature of the hospice and its work, the postholder may on
occasion be asked to undertake other duties to help maintain our high standards
of care and engagement.
THIS JOB DESCRIPTION IS NOT NECESSARILY
EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH
THE POSTHOLDER.
Person Specification
Knowledge and experience
Essential
- Significant senior-level experience in strategic fundraising leadership.
- Proven success in developing and implementing multi-channel fundraising and supporter engagement strategies.
- Strong understanding of income generation mix and donor stewardship
- Knowledge of relevant charity and fundraising law, best practice and compliance.
- Track record of leading high-performing teams.
- Experience in managing budgets and delivering ROI.
Desirable
- Experience in a healthcare charity, particularly the hospice sector.
- Experience working with a senior executive team and/or Board.
- Experience of capital appeal fundraising.
Personal Qualities
Essential
- Passionate about the hospices mission.
- High standards of personal integrity and professionalism.
- Shows empathy and compassion for others.
- Able to inspire and motivate at all levels.
- Collaborative and team-oriented approach.
- Delegates effectively and empowers others.
- Adaptable, resilient and solution-focused.
- A willingness to learn and develop professionally.
- Embraces innovation and change.
Qualifications
Essential
- Degree or equivalent experience.
- Evidence of continuous professional development.
- Member of the Chartered Institute of Fundraising.
Desirable
- Professional fundraising qualification (e.g. CIoF or similar).
Specific Skills
Essential
- Excellent interpersonal and communication skills.
- Strong leadership and team development abilities.
- Strategic thinking with a results-focused approach.
- Skilled in building long-term donor relationships.
- Proficiency in data-driven decision-making and CRM systems.
- Budget management and financial acumen.
- Strong organisational skills with the ability to manage multiple projects at once.
- Ability to work independently and to deadlines.
Desirable
- Understanding of digital fundraising, analytics tools, and marketing platforms.
- Experience in developing major donor giving.
- Knowledge of Donorflex database.
- Full driving licence, access to car and willingness to travel throughout the region as required.
Person Specification
Knowledge and experience
Essential
- Significant senior-level experience in strategic fundraising leadership.
- Proven success in developing and implementing multi-channel fundraising and supporter engagement strategies.
- Strong understanding of income generation mix and donor stewardship
- Knowledge of relevant charity and fundraising law, best practice and compliance.
- Track record of leading high-performing teams.
- Experience in managing budgets and delivering ROI.
Desirable
- Experience in a healthcare charity, particularly the hospice sector.
- Experience working with a senior executive team and/or Board.
- Experience of capital appeal fundraising.
Personal Qualities
Essential
- Passionate about the hospices mission.
- High standards of personal integrity and professionalism.
- Shows empathy and compassion for others.
- Able to inspire and motivate at all levels.
- Collaborative and team-oriented approach.
- Delegates effectively and empowers others.
- Adaptable, resilient and solution-focused.
- A willingness to learn and develop professionally.
- Embraces innovation and change.
Qualifications
Essential
- Degree or equivalent experience.
- Evidence of continuous professional development.
- Member of the Chartered Institute of Fundraising.
Desirable
- Professional fundraising qualification (e.g. CIoF or similar).
Specific Skills
Essential
- Excellent interpersonal and communication skills.
- Strong leadership and team development abilities.
- Strategic thinking with a results-focused approach.
- Skilled in building long-term donor relationships.
- Proficiency in data-driven decision-making and CRM systems.
- Budget management and financial acumen.
- Strong organisational skills with the ability to manage multiple projects at once.
- Ability to work independently and to deadlines.
Desirable
- Understanding of digital fundraising, analytics tools, and marketing platforms.
- Experience in developing major donor giving.
- Knowledge of Donorflex database.
- Full driving licence, access to car and willingness to travel throughout the region as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
