Education Administrator

Job description

Job responsibilities

JOB DESCRIPTION: HOSPICE EDUCATION ADMINISTRATOR

REPORTS TO: HEAD OF EDUCATION

BASED AT: ST ELIZABETH HOSPICE

JOB SUMMARY

To provide a comprehensive administration support service for the Hospice Education department to support the effective delivery of internal and external education provisions for St Elizabeth, St Helena and St Nicholas Hospices. Acting as the first point of contact for all internal and external queries and working collaboratively with colleagues to provide proactive and efficient administration support across all education areas.

_________________________________________________________________________

SAFEGUARDING RESPONSIBILITIES

Demonstrate a commitment to keeping adults and young people safe

Report any disclosure made to you to the appropriate person

Report any safeguarding concerns in the workplace to the appropriate person

Maintain an awareness of the Hospices policies in relation to safeguarding

RESPONSIBILITIES

Administration Service Delivery

To be the first point of contact in to the Hospice Education department

Complete all administration processes for education and training in an efficient, timely manner

Respond to internal and external education queries and signpost or escalate as necessary

Co-ordinate all administration for events to include booking of venues and equipment (Conference)

Oversee all database (Blue Stream) administration, process training for individuals and departments at the hospice

Oversee and arrange all student placements and induction for new staff in relation to all mandatory training

Produce monthly, quarterly and yearly reports on all education and training completed

Education Technical Service Delivery

Use a range of software, including email, spreadsheets and databases, to ensure effective running of all administration

Complete all media communications (Smart Survey)

Assist with preparation and support for webinars (Teams)

Review and share education, training and delivery evaluations for all courses via Smart survey software

In conjunction with the Hospice marketing team, complete all media communications around Hospice education

Education Team Support

Provide administration support to the other members of the education team as required

Direct and supervise the work of the departments volunteers

Be an ambassador for staff training and development as well as promoting and support education outside of the Hospice

As part of the education team be a champion of customer service, supporting the open door policy for education

Work closely with other hospice education teams to develop and implant new administrative systems as and when required

Build relationships and co-produce procedures and systems to improve shared working with other Hospice education teams, health and safety teams, as well as colleagues in the Human Resources and People and Culture

Oversee the education action log and identify key milestones for the team

Review and share education, training and delivery evaluations for all courses via Smart survey software

Check that GDPR is being adhered to in relation to storage of data, and review and update the wider team

Undertake any other duties within the scope, spirit and purpose of the job.

To recognise indications of staff stress and to facilitate staff support.

To participate in the induction of all new staff as required.

EDUCATIONAL RESPONSIBILITIES

To participate in the Hospice education programme.

To give feedback from attended education programmes/study days.

PERSONAL DEVELOPMENT

To devise with the Head of Education a personal development plan in line with the Hospice objectives and personal needs.

To maintain and increase personal professional skills

ORGANISATIONAL RESPONSIBILITIES

To work within the policies of the Hospice and act within care standards at all times.

To uphold the Hospice and individual team values at all times.

To ensure effective use of resources.

To respect at all times the confidentiality of information covering patients, staff and volunteers.

To play an active part in the development and maintenance of good relationships with all who have business with the Hospice.

To promote the Hospice philosophy of care towards patients, relatives and visitors.

Because of the special nature of the Hospice and its work, the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care.

THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH THE POSTHOLDER.

Person Specification

Personal Qualities

Essential

• Positive and willing to pitch in, flexible, with a can do attitude. Self- motivated and a team player
• Creative thinker and problem solver
• Calm, patient and mature attitude as well as personable and friendly
• Resilience, ability to work under pressure
• A valid driving licence
• A willingness to continue personal and professional development.

Specific Skills

Essential

• Accuracy and attention to detail, forward planning and prioritising
• Effective verbal and written communication skills
• High competency in use of Microsoft packages including Word, Excel, PowerPoint, Outlook, Internet, Teams/Zoom
• Strong organisational skills and ability to multi-task, work quickly and efficiently, changing priorities when needed to meet the needs of the department.
• Able to work independently and to deadlines
• Ability to supervise the work of volunteers.

Desirable

• Media communication (Smart Survey)

Qualifications

Essential

• Educated to GCSE level 2 or equivalent (English & Maths) or have relevant experience
• IT qualification to Level II or equivalent

Desirable

• A willingness to complete any training needed for this role
• NVQ Level 3 Business Admin
• Customer service qualification

Experience

Essential

• Previous experience in a busy administrative role incorporating the need for accurate word-processing, use of spreadsheets and databases as well as accurate record keeping

Desirable

• Experience of working in a training related environment
• Experience of working in a customer-service/support role including handling a wide range of enquiries particularly by telephone and email

Employer details

Employer name

St Elizabeth Hospice

Address

565 Foxhall Road

Ipswich

Suffolk

IP3 8LX

Employer's website

https://www.stelizabethhospice.org.uk/ (Opens in a new tab)