Job summary
St
Elizabeth Hospice is an independent charity and hospice, which improves life
for people in the East Suffolk, Great Yarmouth and Waveney areas living with a
progressive or life-limiting illness.
Established
in 1989, the hospice has built a reputation for delivering high-level care to
patients and the community it serves. Through medicine and therapy, they ease
pain; give life purpose and make life liveable. Last year the charity supported
over 4,000 patients and their families.
The
hospices work is centred on the individual's needs and they provide specialist
support wherever it is needed; whether that is in the home, another setting in
the community, in hospital or in the hospice itself. Support is provided to
patients and their families via the Inpatient Unit, the Community Care Unit
including outpatients clinics, home visits from the community nursing, medical
or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
In
2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative
approach to developing achievable and sustainable specialist palliative care
services for people living in the Great Yarmouth and Waveney area.
Main duties of the job
The successful candidate will lead the transformation of community services
focusing on the east Suffolk service model, and be responsible for the delivery
of the project in line with the Hospices strategy and business plan
provide strategic
leadership and oversight for the development and delivery of high-quality care
services across our care services.
Reporting to the Associate Director of Care
Operations, the post holder will engage with colleagues across all areas of the
Hospice, bringing together expertise, skills and ideas to support
transformation.
We are seeking a
visionary leader to join our team as the Transformation Lead. You will have a
passion for improving the lives of patients and their families.
To thrive in this role,
you will need to demonstrate extensive experience in strategic planning,
development and implementation, along with a strong understanding of the national
healthcare agenda, especially in palliative care services.
If you are a dynamic
and innovative leader who is passionate about making a difference, we invite
you to apply for this exciting opportunity.
Hours: 37.5 hours (5
days) per week
Status: fixed
term contract for 12-24 months or secondment
About us
In addition to being part of a wonderful local
charity and a friendly and collaborative team, the hospice offers a rewarding benefits
package, including
Generous holiday allowance
Life Cover
Access to our Employee Assistance Programme
Eligibility for a Blue Light Card, offering a wide
range of discounts
Pension scheme
Car Leasing Scheme
St
Elizabeth Hospice is committed to safeguarding and protecting the adults and
young people that we work with and has a zero-tolerance approach to abuse,
neglect and discrimination of any person. As such, all posts are subject to a
rigorous safer recruitment process, including the disclosure of criminal
records and vetting checks. We have a range of robust safeguarding policies in
place which promote safeguarding across the hospice and staff are expected to
undertake regular, mandatory safeguarding training to equip them with the
knowledge and skills to identify and respond to potential risks.
Job description
Job responsibilities
JOB SUMMARY
To lead the transformation
of community services focusing on the east Suffolk service model. The post
holder will be responsible for the delivery of the project in line with the
Hospices strategy and business plan. The post holder will engage with
colleagues across all areas of the Hospice, bringing together expertise, skills
and ideas to support transformation.
KEY ACCOUNTABILITIES
To lead and monitor the
community transformation project working with the wider project team and key
stakeholders.
Ensure there is a
comprehensive project plan and associated project management documentation to
ensure the project is delivered in line with the ambitions set out in the
project initiation document.
Ensure the delivery of
project outcomes which are aligned with the Hospice strategy and business plan
as well as local and national relevant strategies.
Identify project risks and
interdependencies, formulating plans to manage these and determining future
resource requirements.
Use data to support a population
health approach and future workforce development.
Work with our Alliance
partners to ensure the service model is fully integrated with other services
and initiatives.
Promote and support a
culture of quality improvement, using recognised quality improvement
methodology.
Develop and implement effective risk management
strategies to mitigate risks and protect the safety of patients, staff, and
visitors, including infection prevention and control.
Champion a culture of
inclusion by developing and implementing strategies that enable all
individuals, regardless of background, to have equal access to, and benefit
from our services.
Collaborate with service
leads for Great Yarmouth and Waveney to ensure a coordinated approach to
service delivery across all of our services.
Develop mechanisms for
reporting the progress of the project and work with the business intelligence
team to ensure key metrics are developed and reported on to evidence the
activity and effectiveness of the service model.
Responsible for planning and
advising on the co-production and implementation of a new service model and
pathways to achieve improvements in outcomes and patient experience.
Develop and present
associated business cases and policies to support a revised service model.
Provide line management to
the compassionate community lead to ensure the principles of the compassionate
community philosophy are embedded in the revised service model.
GENERAL
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practice continuous professional development;
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care, to uphold the hospice values at all times.
Job description
Job responsibilities
JOB SUMMARY
To lead the transformation
of community services focusing on the east Suffolk service model. The post
holder will be responsible for the delivery of the project in line with the
Hospices strategy and business plan. The post holder will engage with
colleagues across all areas of the Hospice, bringing together expertise, skills
and ideas to support transformation.
KEY ACCOUNTABILITIES
To lead and monitor the
community transformation project working with the wider project team and key
stakeholders.
Ensure there is a
comprehensive project plan and associated project management documentation to
ensure the project is delivered in line with the ambitions set out in the
project initiation document.
Ensure the delivery of
project outcomes which are aligned with the Hospice strategy and business plan
as well as local and national relevant strategies.
Identify project risks and
interdependencies, formulating plans to manage these and determining future
resource requirements.
Use data to support a population
health approach and future workforce development.
Work with our Alliance
partners to ensure the service model is fully integrated with other services
and initiatives.
Promote and support a
culture of quality improvement, using recognised quality improvement
methodology.
Develop and implement effective risk management
strategies to mitigate risks and protect the safety of patients, staff, and
visitors, including infection prevention and control.
Champion a culture of
inclusion by developing and implementing strategies that enable all
individuals, regardless of background, to have equal access to, and benefit
from our services.
Collaborate with service
leads for Great Yarmouth and Waveney to ensure a coordinated approach to
service delivery across all of our services.
Develop mechanisms for
reporting the progress of the project and work with the business intelligence
team to ensure key metrics are developed and reported on to evidence the
activity and effectiveness of the service model.
Responsible for planning and
advising on the co-production and implementation of a new service model and
pathways to achieve improvements in outcomes and patient experience.
Develop and present
associated business cases and policies to support a revised service model.
Provide line management to
the compassionate community lead to ensure the principles of the compassionate
community philosophy are embedded in the revised service model.
GENERAL
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practice continuous professional development;
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care, to uphold the hospice values at all times.
Person Specification
Qualifications
Essential
- Bachelor's degree or equivalent in a relevant field (e.g., healthcare administration, public health, social work) or equivalent experience.
- Evidence of continuous professional development.
- Strong understanding of the national healthcare agenda.
Desirable
- Master's degree or equivalent in a relevant field (e.g., healthcare administration, nursing leadership).
- Current registration with a relevant professional body.
- Certified in project management (e.g., PMP, PRINCE2).
- Advanced qualifications in quality improvement or risk management.
Personal Qualities
Essential
- Passion for improving the lives of patients and their families.
- Commitment to quality, safety, and patient-centered care.
- Strong ethical principles and values.
- Adaptability and resilience.
- Ability to work under pressure and meet deadlines.
- A collaborative and team-oriented approach.
- A positive and enthusiastic attitude.
- A willingness to learn and develop professionally.
Specific Skills
Essential
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to think strategically and creatively.
- Ability to influence and negotiate effectively.
- Ability to think creatively and develop innovative solutions to complex challenges.
- Strong organisational and time management skills.
- Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools).
Experience
Essential
- Extensive experience in strategic planning, development, and implementation within a healthcare setting.
- Deep understanding of the healthcare landscape, particularly palliative care services.
- Proven track record of leading successful transformation in a healthcare setting.
- Knowledge of national healthcare policies and regulations, including the Care Quality Commission (CQC) standards.
- Proven ability to drive organisational growth and innovation.
- Experience in building and maintaining strong relationships with key stakeholders (e.g., internal, commissioners, healthcare providers, community partners.
Desirable
- Experience in developing and implementing new models of care delivery.
- Experience in working in a hospice or similar setting.
- Knowledge of emerging technologies and their potential applications in healthcare.
- Demonstrable knowledge and skills in specialist palliative service provision.
- Experience in managing budgets and financial resources effectively.
Person Specification
Qualifications
Essential
- Bachelor's degree or equivalent in a relevant field (e.g., healthcare administration, public health, social work) or equivalent experience.
- Evidence of continuous professional development.
- Strong understanding of the national healthcare agenda.
Desirable
- Master's degree or equivalent in a relevant field (e.g., healthcare administration, nursing leadership).
- Current registration with a relevant professional body.
- Certified in project management (e.g., PMP, PRINCE2).
- Advanced qualifications in quality improvement or risk management.
Personal Qualities
Essential
- Passion for improving the lives of patients and their families.
- Commitment to quality, safety, and patient-centered care.
- Strong ethical principles and values.
- Adaptability and resilience.
- Ability to work under pressure and meet deadlines.
- A collaborative and team-oriented approach.
- A positive and enthusiastic attitude.
- A willingness to learn and develop professionally.
Specific Skills
Essential
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to think strategically and creatively.
- Ability to influence and negotiate effectively.
- Ability to think creatively and develop innovative solutions to complex challenges.
- Strong organisational and time management skills.
- Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools).
Experience
Essential
- Extensive experience in strategic planning, development, and implementation within a healthcare setting.
- Deep understanding of the healthcare landscape, particularly palliative care services.
- Proven track record of leading successful transformation in a healthcare setting.
- Knowledge of national healthcare policies and regulations, including the Care Quality Commission (CQC) standards.
- Proven ability to drive organisational growth and innovation.
- Experience in building and maintaining strong relationships with key stakeholders (e.g., internal, commissioners, healthcare providers, community partners.
Desirable
- Experience in developing and implementing new models of care delivery.
- Experience in working in a hospice or similar setting.
- Knowledge of emerging technologies and their potential applications in healthcare.
- Demonstrable knowledge and skills in specialist palliative service provision.
- Experience in managing budgets and financial resources effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
