Job responsibilities
Job description: COMMUNITY ENGAGEMENT COORDINATOR
Reports
to: COMMUNITY VOLUNTEER/ENGAGEMENT MANAGER
Accountable
to:
HEAD OF VOLUNTEERING
Based
at: St Elizabeth Hospice IPSWICH
Job Summary
To proactively engage with our community,
especially groups that face inequalities in end of life care and under-representation
within hospice services. Working closely
with our colleagues from clinical services, fundraising and volunteering; the
Community Engagement Coordinator will play a key outreach role in equipping and
empowering communities to improve end of life care experiences and raise
awareness of hospice care. The role will
focus on building strong relationships to promote positive engagement with the
Compassionate Communities programme and hospice services.
The role will include collaborating
with the Community Volunteer/Engagement Manager and Head of Inclusion and
Development, to deliver compassionate community initiatives; including group
work and training within community settings.
Key Responsibilities
Work alongside the Community Volunteer
& Engagement Manager and Head of Inclusion and Development, to assist with
the planning and delivery of the compassionate communities programme.
To coordinate outreach activities and
events that build positive relationships, promote engagement and death literacy
within diverse communities,
To
identify key contacts, influencers and advocates within diverse communities,
including but not limited to ethnically diverse communities, LGBTQ+
communities, the homeless, gypsy and traveller communities, people with
learning disabilities, and those living in secure settings.
Work in partnership with other
organisations and members of communities with lived experience, ensuring
projects are co-produced to meet the needs of diverse communities.
Working closely with the Head of
Inclusion and Development- provide vital insights and opportunities for the
transformation of clinical services; to improve access and experiences of those
currently under-represented within our services.
To establish, coordinate and deliver
both the No Barriers Here Project (arts-based advance care planning community
group programme) and the Larch Group (schools project).
Help deliver compassionate conversations
and compassionate workplace awareness training.
To support the expansion of the
bereavement Walk-On volunteer led provision.
Contribute to the development and
delivery of building influential outreach projects that support the hospices
presence in rural areas and areas of low social economic status.
Contribute to shaping the content of
digital and face-to-face outreach initiatives that utilise arts based
approaches.
To manage administration of volunteers
you match to projects within your remit.
To work collaboratively with a wide
range of internal and external stakeholders including organisations involved in
widening participation.
To contribute to community asset
mapping as part of the compassionate communities initiatives, linking in with
our hospice community teams.
To travel throughout Suffolk, and Great
Yarmouth and Waveney areas using own vehicle.
To keep up to date on hospice services,
being able to provide talks and advice, and enabling referrals.
Ensure that processes and procedures
are followed in all cases, and record keeping is robust.
Contribute to the implementation of the
service aims and objectives, work plans, operational policies and procedures in
such a way that they contribute to St Elizabeth Hospices strategy and business
plan objectives.
Represent St Elizabeth Hospice at
relevant external meetings as required.
To contribute to grant applications and
other income generation opportunities.
The post holder will be expected to
work flexibly, including occasional weekends and evenings.
Management
Information
To
collate data as and when required in order for Head of Volunteering, Community Volunteer
& Engagement Manager and Head of Inclusion and Development to evaluate and
comment on outreach delivery;
Under
the supervision of the Community Volunteer & Engagement Manager, assist in
the management of systems and paper records as required to provide information
for Care Quality Commission;
To
ensure that manual and computerised data is managed within the requirements of
the General Data Protection Act.
Volunteer
Diversity & Equality
A mature, thoughtful and proactive approach to the implementation
of equal opportunities and management of diversity.
Personnel Responsibilities
To recruit and coordinate volunteers
from communities to support both compassionate community initiatives and the
wider work of the hospice.
To support the hospice providing
reasonable adjustments and accessible volunteer opportunities as we seek to
recruit from diverse communities,
Identify and facilitate the need for sessional
workers and co-facilitators from communities, to meet the engagement and
delivery needs of outreach projects; working with the Community Volunteer &
Engagement Manager within set budgets.
To recognise
indications of staff stress and to facilitate staff support;
To recognise the
value of volunteer contribution and play an active part in their support
and development where appropriate.
To participate in
the induction of new staff, as required.
Educational Responsibilities
To
participate in the Hospice education programme.
To
provide feedback on any training to the wider hospice as appropriate.
Personal Development
To
develop and maintain a sound understanding of all facets of the work undertaken
by St Elizabeth Hospice and the Hospice movement.
To
devise and execute, in conjunction with the Community Volunteer &
Engagement Manager, a personal development plan in line with Hospice objectives
and personal needs.
To
maintain and increase personal professional skills.
Organisational Responsibilities
To
respect at all times, the confidentiality of information covering patients,
staff and volunteers.
To
uphold the hospice and individual team values at all times.
To
work at all times within the policies of the Hospice and act within Care
Standards at all times.
To
ensure effective use of resources.
To
play an active part in the development and maintenance of good relationships
with all who have business with the hospice.
To
promote the Hospice philosophy of care towards patients, relatives and
visitors.
General
Managing
risk and compliance, and contributing to the Hospice, meeting internal and
external requirements and compliance measures;
Ensure
that the relevant employment law and associated codes of practice, including
those relevant to volunteering and recruitment are adhered;
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care; to uphold the hospice and individual team values at all times.
The
post holder will be expected to produce work of a high standard and to promote
quality at all times.
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practise continuous professional development.
This is an outline Job
Description and may be subject to change, according to the needs of the
service, in consultation with the post holder.
