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North West Leicestershire GP Federation

Receptionist Administrator

The closing date is 09 April 2026

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Job summary

We are looking for someone to join our welcoming and friendly team to provide receptionist and administrative support to the day to day running of North West Leicestershire GP.

We are able to offer part-time shifts with the following options: 08:00-14:30 or 14:00-20:30. The salary will be determined based on the candidate's experience.

The role will report to the Head of Service Delivery and work alongside lead clinicians, practice managers and the wider Federation team.

Main duties of the job

The role involves providing a friendly and welcoming reception service for patients (mostly via telephone calls) and carrying out essential administrative functions such as managing queries and appointment bookings on SystmOne, as well as supporting general administrative tasks that contribute to the smooth running of the service.

About us

North West Leicestershire GP Limited is a federation of 12 General Practices who work collaboratively to offer services at scale for our patients. The Federation is responsible for the running of the North West Leicestershire Primary Care Network which offers services to approximately 116,000 patients.

Interviews for this role are likely to take place week commencing 20th April 2026.

Please be aware that our organisation does not hold a visa sponsor licence, so we are unable to accept applications from those requiring visa sponsorship to work in the UK.

Applications are reviewed and shortlisted on a rolling basis and we reserve the right to close adverts early due to the volume of applications we receive.

Details

Date posted

23 March 2026

Pay scheme

Other

Salary

£24,937 to £25,772 a year This will be paid pro-rata at an hourly rate of £12.79 - £13.22

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

B0288-26-0004

Job locations

Whitwick Health Centre

67 North Street

Whitwick

Leicestershire

LE67 5HX


Job description

Job responsibilities

Providing a friendly, welcoming reception service for patients (mostly via telephone calls)

Accurately collecting information from patients

Dealing with all requests in an efficient and courteous manner

Booking, cancelling, or amending appointments on SystmOne

Supporting the effective running of clinics

Sending follow up information to registered GP practices

Completing daily audits to document numbers of patients attending

Supporting with the coordination and delivery of MDTs within PCNs

Responding to and directing telephone calls, including taking messages when required

Monitoring of the Federations email accounts

Opening and distributing incoming post

Providing clear communication to patients and their carers in order to ensure that people have good quality information about PCN services

Support with any administrative duties for internal services, including appointment booking, rota management, photocopying, filing, faxing and other office routines

Supporting with CQC registration activities including preparing for inspection

Escalating any issues to the appropriate person

Providing cross cover within team during absence, complying with relevant organisational policy on attendance

To undertake statutory and mandatory training as deemed appropriate

To develop and maintain effective working relationships with colleagues

To adhere to all Federation policies and procedures

The post holder may be required to travel to various sites within our PCN. Therefore it is essential the individual possesses a full UK driving licence and has access to their own vehicle.

Job description

Job responsibilities

Providing a friendly, welcoming reception service for patients (mostly via telephone calls)

Accurately collecting information from patients

Dealing with all requests in an efficient and courteous manner

Booking, cancelling, or amending appointments on SystmOne

Supporting the effective running of clinics

Sending follow up information to registered GP practices

Completing daily audits to document numbers of patients attending

Supporting with the coordination and delivery of MDTs within PCNs

Responding to and directing telephone calls, including taking messages when required

Monitoring of the Federations email accounts

Opening and distributing incoming post

Providing clear communication to patients and their carers in order to ensure that people have good quality information about PCN services

Support with any administrative duties for internal services, including appointment booking, rota management, photocopying, filing, faxing and other office routines

Supporting with CQC registration activities including preparing for inspection

Escalating any issues to the appropriate person

Providing cross cover within team during absence, complying with relevant organisational policy on attendance

To undertake statutory and mandatory training as deemed appropriate

To develop and maintain effective working relationships with colleagues

To adhere to all Federation policies and procedures

The post holder may be required to travel to various sites within our PCN. Therefore it is essential the individual possesses a full UK driving licence and has access to their own vehicle.

Person Specification

Other Requirements

Essential

  • Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
  • Willingness to work flexible hours when required to meet work demands.
  • Current full driving licence and sole use of car.

Experience

Essential

  • IT Literacy.
  • A working knowledge of SystmOne.
  • Ability to work as part of a team.
  • Flexible and proactive approach to work.
  • Have a willingness to learn.
  • To be able to work independently and use own initiative.

Desirable

  • Experience of working within a similar role.
  • A working knowledge of Microsoft Office Applications, including Word, Excel & Powerpoint.

Qualifications

Essential

  • English & Maths at a minimum of a GCSE Pass
Person Specification

Other Requirements

Essential

  • Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
  • Willingness to work flexible hours when required to meet work demands.
  • Current full driving licence and sole use of car.

Experience

Essential

  • IT Literacy.
  • A working knowledge of SystmOne.
  • Ability to work as part of a team.
  • Flexible and proactive approach to work.
  • Have a willingness to learn.
  • To be able to work independently and use own initiative.

Desirable

  • Experience of working within a similar role.
  • A working knowledge of Microsoft Office Applications, including Word, Excel & Powerpoint.

Qualifications

Essential

  • English & Maths at a minimum of a GCSE Pass

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Leicestershire GP Federation

Address

Whitwick Health Centre

67 North Street

Whitwick

Leicestershire

LE67 5HX


Employer's website

http://www.nwleicestershiregpfed.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Leicestershire GP Federation

Address

Whitwick Health Centre

67 North Street

Whitwick

Leicestershire

LE67 5HX


Employer's website

http://www.nwleicestershiregpfed.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Service Delivery

Nicola Cockeram

nicola.cockeram1@nhs.net

Details

Date posted

23 March 2026

Pay scheme

Other

Salary

£24,937 to £25,772 a year This will be paid pro-rata at an hourly rate of £12.79 - £13.22

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

B0288-26-0004

Job locations

Whitwick Health Centre

67 North Street

Whitwick

Leicestershire

LE67 5HX


Supporting documents

Privacy notice

North West Leicestershire GP Federation's privacy notice (opens in a new tab)