General Practice Assistant

Job description

Job responsibilities

The main duties and responsibilities are:

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacists etc.

Extracting all information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests and follow up appointments of patients.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs and phlebotomy.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms mortgage, benefits agency forms etc.

Supporting the GP with medicine reconciliation and the processing of prescriptions.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g., speaking with an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Person Specification

Experience

Essential

• Experience of working within primary care.
• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

• Knowledge of GP Systems (SystmOne or EMIS Web)

Qualifications

Essential

• Achieved or is prepared to work towards gaining the GPA Accredited Training Programme qualification

Desirable

• NVQ Level 3, Advanced level or equivalent qualifications or working towards this level

Skills

Essential

• Respect privacy, dignity, needs and beliefs of patients
• Awareness of GDPR and confidentiality
• Awareness of Safeguarding Children & Adults

Desirable

• Awareness of Health and Safety

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• Immunisation status.

Desirable

• Current full driving licence and sole use of car
• Basic Life Support

Personal Qualities

Essential

• Good communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience e.g. team member, patient, families, carers, partner agencies, other stakeholders.
• Ability to listen, empathise with people and provide person- centred support in a non-judgemental way.
• Ability to identify risk and assess/manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals within the practice.
• Ability to work sensitively to maintain high levels of diplomacy and confidentiality.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Good interpersonal, influencing and negotiating skills.
• Able to work under pressure and meet deadlines.
• Ability to work in a busy environment and prioritise tasks effectively whilst also supporting others.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Ability to accept guidance and constructive criticism.
• Works effectively independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Leicestershire GP Federation

Address

Castle Medical Group

118 Burton Road

Ashby-de-la-zouch

Leicestershire

LE65 2LP

Employer's website

http://www.nwleicestershiregpfed.nhs.uk/ (Opens in a new tab)