GP Assistant - Loxford PCN

Job description

Job responsibilities

JOB ROLE

General Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.

Improving patient access and releasing highly qualified staff to concentrate on treating and managing patients with more complex conditions

Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting

times; supporting patient experience by translating or reiterating information from the GP

Have a positive impact on retention and job satisfaction

Reduce time spent by GPs on managing correspondence

Check and monitor the practice incoming emails that are received in the NHS Email account, responding to patient

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs & phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent
• Experience working in healthcare

Desirable

• Intermediate level office software programmes (e.g Microsoft Office)
• Experience working within primary care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Knowledge of EMIS web clinical system

Desirable

• Knowledge of databases
• Customer Service Training or formal reception training

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthbridge Direct

Address

53-63 Redbridge Lane East

Ilford

Redbridge

IG4 5EY

Employer's website

https://www.healthbridgedirect.co.uk/ (Opens in a new tab)