Job summary
As a Recovery Worker you will
deliver specific components of prescribed care packages under the direct
supervision of Care Coordinators and Clinical Leads within the Community
Rehabilitation Team. The post holders will provide structured support and
practical assistance to service users in order for them to take control over
their own lives and engage actively in their own recovery process. We welcome
applications from people with lived experience of mental health difficulties,
and the service encourages the use of the wisdom gained through personal
lived experience - all candidates must have strong values around recovery,
social inclusion and diversity. The posts require you to work with service
users of all ages over 18 and to provide a flexible service over 7 days
between the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends.
Main duties of the job
The role of the Recovery Worker
is to deliver specific components of prescribed care packages under the direct
supervision of Senior Rehabilitation Practitioners and Clinical Leads. The post
holder will provide formalised support and assistance to service users in order
for them to take control over their own lives and engage actively in their
unique recovery process.
We welcome applications from
people with lived experience of mental health difficulties and the service
encourages the use of the
wisdom gained through personal lived experience, to inspire hope in others
and the belief that recovery is possible for all. Within a relationship of
mutuality the peer support model can facilitate and support information sharing
to promote choice, self-determination, and opportunities for the fulfilment of
socially valued roles with connection to local communities.
The post holder will be part of
the Community Rehabilitation Team and will work into the Level 1 and Level 2
inpatient units and in the community with service users that present with
complex needs. The post requires
effective liaison with service users, carers, and other professionals and
agencies as required. It will involve
the provision of psychological based care, offering therapeutic time to a
defined client group working at all times within the principles of recovery.
The service provision is delivered 7
days per week between the hours of 8 6pm, the post holder will be required to
work flexibly over these hours
About us
The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services.
The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements.
In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates.
Job description
Job responsibilities
To have good verbal communication
skills and an excellent understanding of how to build rapport with service
users, carers and others as required.
To work effectively in a
multidisciplinary team, and to have a good understanding of individuals roles
within the team
Will need to understand the possible
barriers in building a good, effective, professional, empathic relationship
with service users, and to be aware of strategies to help improve
communications and relationships
Will need to understand the importance
of effective communication and liaison with other agencies and professionals.
To contribute to the evaluation of care
plans by reporting observations accurately and regularly
To at all times promote a positive
image and the good reputation of the Trust.
To
establish a supportive and respectful relationship with service users.
Model
personal responsibility, self-awareness, self-belief, self-advocacy, and
hopefulness via appropriate and timely relating of own recovery story to
inspire and instil confidence in peers.
Act as a
positive role model showing professional and caring attitudes and behaviour
towards other multidisciplinary team members, service users and carers.
To maintain communication and links
with parent organisation if not directly employed through LYPFT
To raise
awareness of recovery language with Trust staff by modelling positive strengths
based, non-discriminatory, non- jargon, non-medicalised language in all areas
of work.
To maintain accurate records of client
care in accordance with set timescales, informing senior clinicians of any
changes in the clients health or social care.
To contribute to the evaluation of care plans by reporting observations
and interventions accurately and regularly in case notes. Also to make clear written records in
relation to any task or clinical practice that relates to individual scare e.g.
liaison with family members.
To contribute to the maintenance of a
therapeutic environment and to be proactive in developing positive links within
the community that will enhance the service user experience
Communicate in a positive manner
towards individuals and other organisations who encounter the service.
To participate in team meetings as
required to ensure effective communication and running of the team/service.
To ensure the diverse needs of our service users and those who meet our
services are considered and supported.
Job description
Job responsibilities
To have good verbal communication
skills and an excellent understanding of how to build rapport with service
users, carers and others as required.
To work effectively in a
multidisciplinary team, and to have a good understanding of individuals roles
within the team
Will need to understand the possible
barriers in building a good, effective, professional, empathic relationship
with service users, and to be aware of strategies to help improve
communications and relationships
Will need to understand the importance
of effective communication and liaison with other agencies and professionals.
To contribute to the evaluation of care
plans by reporting observations accurately and regularly
To at all times promote a positive
image and the good reputation of the Trust.
To
establish a supportive and respectful relationship with service users.
Model
personal responsibility, self-awareness, self-belief, self-advocacy, and
hopefulness via appropriate and timely relating of own recovery story to
inspire and instil confidence in peers.
Act as a
positive role model showing professional and caring attitudes and behaviour
towards other multidisciplinary team members, service users and carers.
To maintain communication and links
with parent organisation if not directly employed through LYPFT
To raise
awareness of recovery language with Trust staff by modelling positive strengths
based, non-discriminatory, non- jargon, non-medicalised language in all areas
of work.
To maintain accurate records of client
care in accordance with set timescales, informing senior clinicians of any
changes in the clients health or social care.
To contribute to the evaluation of care plans by reporting observations
and interventions accurately and regularly in case notes. Also to make clear written records in
relation to any task or clinical practice that relates to individual scare e.g.
liaison with family members.
To contribute to the maintenance of a
therapeutic environment and to be proactive in developing positive links within
the community that will enhance the service user experience
Communicate in a positive manner
towards individuals and other organisations who encounter the service.
To participate in team meetings as
required to ensure effective communication and running of the team/service.
To ensure the diverse needs of our service users and those who meet our
services are considered and supported.
Person Specification
Qualifications
Essential
- Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience.
Experience
Essential
- Experience of working with a range of service users with complex mental health needs.
- Will show a good level of knowledge about community resources and how to help service users access them.
- To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision.
- A good level of understanding of the recovery model and its application to care packages.
- To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team.
- Understands medication and side effects, also support people to explore options, ask questions and be better informed.
- Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience.
- Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery.
- Understands medication and side effects, also support people to explore options, ask questions and be better informed.
- To be service user focused/client centred in your approach.
- To be organized and adaptable, creative, and resourceful in a range of areas.
- To provide support for the team as required and under the direction of the senior team members.
- To deliver care which is designed to minimize risk behaviour.
- Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion.
- To participate in decision making processes and carry out agreed plans of care.
- To manage your own time effectively.
- To be involved in the process of personal development and supervision.
- To participate in regular individual and peer supervision.
- To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead.
- Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors.
- To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners.
- IT literacy skills and the ability to work on electronic care records.
- The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable.
- To be able to perform moving and handling interventions in line with trust policy.
- Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan.
- To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being.
- To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service. To consult with the lead occupational therapists and/or healthy living advisors in the planning, implementation and evaluation of groups.
- To work independently with users and carers in their homes towards a collaborative package of care provided through the Personalised Care Framework and under the direction of the care coordinator or senior team members.
- Participate in Personalised Care Framework meetings as required.
- Help individuals identify their own achievable and meaningful recovery goals and collaboratively set recovery objectives in line with service care pathway and supervision of senior team members.
- Where personal experience allows drawing on mutual resources as peers and utilising a range of recovery tools, techniques, and experience.
- To actively support service users in line with their care plans and support their recovery, using approaches that promote hope and optimism.
- To work on a 1:1 or in groups with service users facilitating delegated tasks.
- To independently manage delegated tasks and seek support and supervision when complex situations arise.
- Collection, delivery, and monitoring of service users medication under the Trust policy guidelines. Liaising with the team to report any concerns with clients medication and wellbeing as well as the relevant providers i.e. pharmacies.
- Involvement in the process of effective risk management including assessment, planning, intervention, and ongoing monitoring of risk factors.
- To promote the physical health and wellbeing for clients by facilitating and supporting access to relevant screening and information around medication, diet, nutrition, exercise, sensible drinking, and smoking cessation.
- To participate as requested, in multidisciplinary reviews and other clinical meetings to ensure effective communication and a comprehensive approach to service users care.
- Ensure that the recovery goals of the service user you support are integrated into the Trusts Personalised Care Framework process and are reviewed on a regular basis, liaising closely with rehabilitation practitioners as necessary.
- Work in a way that acknowledges the personal, social, cultural, and spiritual strengths and needs of the individual.
- To always act with courtesy towards service users, relatives and other visitors to the unit and refer them to the senior team members as appropriate.
- To provide support for the rehabilitation practitioners /OTs/nurses as required.
- To always promote a positive image and the good reputation of the Trust, Touchstone and its partners
- To contribute to the planning of care, reporting observations of the service users promptly to senior clinical staff.
- To assist the rehabilitation practitioners and ward-based staff in the delivery of planned care, under their supervision.
- To always act with courtesy towards service users, relatives and other visitors to the service and support them as appropriate or direct them to a suitably experienced team member.
- To comply with all Trust and Touchstone policies, practices and legislation as stipulated by the Trust and Touchstone. To work within the guidelines of the Health and Safety policies.
- To comply with all policies and procedures set out in parent organisations (Touchstone, Leeds Mind, or community Links) terms and conditions.
- To be committed to the organisations Equal Opportunities Policy and to promote this with staff, Board of Trustees, partners, volunteers, Service Users and Carers.
- Actively participate in team discussions to contribute to service improvements and developments.
- To adhere to the Trusts Lone Worker policy.
- To be committed and positive towards innovation and change.
- To play an active role in supporting implemented change.
- To maintain standards set by the senior clinicians.
- Observes personal duty care in relation to equipment and resources used in course of work.
- To make effective use of all available resources under the guidance of the Service Lead and Matron.
- Adhere to Touchstones financial instructions e.g. mileage and expenses claims, timely submission of attendance sheets and activity recording.
- To follow policies and procedures relating to the management of service user finances.
- To contribute to the maintenance of the physical resources and environment within the trust through effective resource management and reporting through defined channels.
- To be assertive in promoting new ideas for positive change within the team.
- To participate in the induction and support of new staff and students from a variety of different professional backgrounds under the supervision of Clinical Team Manager.
- Fully participates in clinical supervision and mandatory training as required and to be able to reflect on practice.
- The post holder is to contribute to supporting volunteers that work within the service.
- To maintain accurate and up to date service user electronic records as required by trust policy and procedures and any local working instructions.
- To become familiar and be able to utilize technologies related to the work environment. E.g. IT literate.
- To contribute to clinical reports and feedback as requested.
- To maintain mandatory training relating to information governance.
- Will actively participate in clinical audit processes such as data gathering, as requested by service leads and managers.
- To ensure service records are maintained and kept up to date and accurate that support service performance measures.
- To independently make decisions when carrying out tasks as delegated when presented with an unpredicted change in circumstances or risk. To report any changes back to senior team members and seek supervision.
- To use own initiative and seek support when faced with challenging or complex decisions.
- To check out decisions with senior staff when presented with uncertainty.
- To support the implementation of and to act accordingly to implement the Complex Psychosis service model and adjoining trust and local strategies.
- To follow the Trust and Touchstones policies in relation to information governance.
Desirable
Person Specification
Qualifications
Essential
- Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience.
Experience
Essential
- Experience of working with a range of service users with complex mental health needs.
- Will show a good level of knowledge about community resources and how to help service users access them.
- To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision.
- A good level of understanding of the recovery model and its application to care packages.
- To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team.
- Understands medication and side effects, also support people to explore options, ask questions and be better informed.
- Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience.
- Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery.
- Understands medication and side effects, also support people to explore options, ask questions and be better informed.
- To be service user focused/client centred in your approach.
- To be organized and adaptable, creative, and resourceful in a range of areas.
- To provide support for the team as required and under the direction of the senior team members.
- To deliver care which is designed to minimize risk behaviour.
- Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion.
- To participate in decision making processes and carry out agreed plans of care.
- To manage your own time effectively.
- To be involved in the process of personal development and supervision.
- To participate in regular individual and peer supervision.
- To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead.
- Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors.
- To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners.
- IT literacy skills and the ability to work on electronic care records.
- The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable.
- To be able to perform moving and handling interventions in line with trust policy.
- Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan.
- To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being.
- To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service. To consult with the lead occupational therapists and/or healthy living advisors in the planning, implementation and evaluation of groups.
- To work independently with users and carers in their homes towards a collaborative package of care provided through the Personalised Care Framework and under the direction of the care coordinator or senior team members.
- Participate in Personalised Care Framework meetings as required.
- Help individuals identify their own achievable and meaningful recovery goals and collaboratively set recovery objectives in line with service care pathway and supervision of senior team members.
- Where personal experience allows drawing on mutual resources as peers and utilising a range of recovery tools, techniques, and experience.
- To actively support service users in line with their care plans and support their recovery, using approaches that promote hope and optimism.
- To work on a 1:1 or in groups with service users facilitating delegated tasks.
- To independently manage delegated tasks and seek support and supervision when complex situations arise.
- Collection, delivery, and monitoring of service users medication under the Trust policy guidelines. Liaising with the team to report any concerns with clients medication and wellbeing as well as the relevant providers i.e. pharmacies.
- Involvement in the process of effective risk management including assessment, planning, intervention, and ongoing monitoring of risk factors.
- To promote the physical health and wellbeing for clients by facilitating and supporting access to relevant screening and information around medication, diet, nutrition, exercise, sensible drinking, and smoking cessation.
- To participate as requested, in multidisciplinary reviews and other clinical meetings to ensure effective communication and a comprehensive approach to service users care.
- Ensure that the recovery goals of the service user you support are integrated into the Trusts Personalised Care Framework process and are reviewed on a regular basis, liaising closely with rehabilitation practitioners as necessary.
- Work in a way that acknowledges the personal, social, cultural, and spiritual strengths and needs of the individual.
- To always act with courtesy towards service users, relatives and other visitors to the unit and refer them to the senior team members as appropriate.
- To provide support for the rehabilitation practitioners /OTs/nurses as required.
- To always promote a positive image and the good reputation of the Trust, Touchstone and its partners
- To contribute to the planning of care, reporting observations of the service users promptly to senior clinical staff.
- To assist the rehabilitation practitioners and ward-based staff in the delivery of planned care, under their supervision.
- To always act with courtesy towards service users, relatives and other visitors to the service and support them as appropriate or direct them to a suitably experienced team member.
- To comply with all Trust and Touchstone policies, practices and legislation as stipulated by the Trust and Touchstone. To work within the guidelines of the Health and Safety policies.
- To comply with all policies and procedures set out in parent organisations (Touchstone, Leeds Mind, or community Links) terms and conditions.
- To be committed to the organisations Equal Opportunities Policy and to promote this with staff, Board of Trustees, partners, volunteers, Service Users and Carers.
- Actively participate in team discussions to contribute to service improvements and developments.
- To adhere to the Trusts Lone Worker policy.
- To be committed and positive towards innovation and change.
- To play an active role in supporting implemented change.
- To maintain standards set by the senior clinicians.
- Observes personal duty care in relation to equipment and resources used in course of work.
- To make effective use of all available resources under the guidance of the Service Lead and Matron.
- Adhere to Touchstones financial instructions e.g. mileage and expenses claims, timely submission of attendance sheets and activity recording.
- To follow policies and procedures relating to the management of service user finances.
- To contribute to the maintenance of the physical resources and environment within the trust through effective resource management and reporting through defined channels.
- To be assertive in promoting new ideas for positive change within the team.
- To participate in the induction and support of new staff and students from a variety of different professional backgrounds under the supervision of Clinical Team Manager.
- Fully participates in clinical supervision and mandatory training as required and to be able to reflect on practice.
- The post holder is to contribute to supporting volunteers that work within the service.
- To maintain accurate and up to date service user electronic records as required by trust policy and procedures and any local working instructions.
- To become familiar and be able to utilize technologies related to the work environment. E.g. IT literate.
- To contribute to clinical reports and feedback as requested.
- To maintain mandatory training relating to information governance.
- Will actively participate in clinical audit processes such as data gathering, as requested by service leads and managers.
- To ensure service records are maintained and kept up to date and accurate that support service performance measures.
- To independently make decisions when carrying out tasks as delegated when presented with an unpredicted change in circumstances or risk. To report any changes back to senior team members and seek supervision.
- To use own initiative and seek support when faced with challenging or complex decisions.
- To check out decisions with senior staff when presented with uncertainty.
- To support the implementation of and to act accordingly to implement the Complex Psychosis service model and adjoining trust and local strategies.
- To follow the Trust and Touchstones policies in relation to information governance.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
