Equality, Diversity and Inclusion Manager

Touchstone

Information:

This job is now closed

Job summary

Leeds Mental Wellbeing Service (LMWS) is a partnership of 11 providers that provides support and psychological therapies for common mental health problems to those aged 17 and over who are registered with a Leeds GP.

LMWS and its partners are committed to ensuring that all service provision is accessible and fairly meets the diverse needs of all people who use the service. All partners in the LMWS recognise the underlying inequalities that exist in the health system and wider society. Addressing health inequalities is a priority for the service and this is directed by a service-wide Health Inequalities Action Plan which is owned by the LMWS Partnership Board.

The Leeds Mental Wellbeing Service (LMWS) and its partners are committed to ensuring that all service provision is accessible and fairly meets the diverse needs of all people who use the service. All partners in the LMWS recognise the underlying inequalities that exist in the health system and wider society. Addressing health inequalities is a priority for the service and this is directed by a service-wide Health Inequalities Action Plan which is owned by the LMWS Partnership Board.

Information Session: Tuesday 16 July 2024, from 1pm via Teams

To attend, please email: recruitment@touchstonesupport.org.uk

CLOSING DATE: Sunday 28 July 2024

Interviews will be held on: Thursday 08 August 2024

Contact details: recruitment@touchstonesupport.org.uk

Main duties of the job

This role will provide leadership and effective management of all equality, diversity, inclusion, and co-production activity enabling improved accessibility and equality of opportunity for all stakeholders across the LMWS service.

About us

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

As an employee of Touchstone, all successful applicants continually benefit from the following:

Personal wellbeing budget

28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)

Agile working opportunities

Cycle to work scheme

Access to counselling and 24/7 confidential staff Mindful Employer helpline

Health and wellbeing and fun organisational staff away days

Inclusive maternity and parental policies and pay

A full range of staff and peer support networks

Additional day of leave for a celebration day

Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. Further information can be obtained from our equal opportunities policy.

Date posted

05 July 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0284-24-0013

Job locations

Touchstone I A P T

179 Haslewood Drive

Leeds

LS9 7RE


Job description

Job responsibilities

PURPOSE OF THE JOB

To provide leadership and effective management of all equality, diversity, inclusion, and co-production activity enabling improved accessibility and equality of opportunity for all stakeholders across the LMWS service.

KEY DUTIES/RESPONSIBLITIES

1. To lead on, manage and annually review the services Health Equity Action Plan in collaboration with the LMWS Board.

2. Within the Health Equity action plan, there will be a focus on four elements which are; Leadership, Workforce, Service Delivery and Population Health

3. To ensure the LMWS Board is supported to embed Co-Production principles into decision making and to effectively facilitate the engagement and involvement of the LMWS Co-Production Network.

4. To lead, motivate, develop and coach staff within the Coproduction team and a team of Inclusion officers. .

5. To ensure the service has robust arrangements in place to capture, analyse and act on equality monitoring data to inform service improvements and employment best practice.

6. To write and present annual diversity audit reports covering employment and service delivery.

7. To Chair and lead on working/sub/task & finish groups as directed by the LMWS Board.

8. To work closely with all Cluster managers and their teams to ensure consistency of approach and be the point of contact for expert advice including the delivery of briefing sessions.

9. To draft relevant policies, procedures and strategies as directed by the LMWS Board or line manager.

10. To draft and present contract monitoring/performance reports to the commissioner on work related to health inequalities, peer support and co-production.

11. To work in partnership with HR and Strategic Delivery/Operational Delivery colleagues to inform inclusive staff recruitment, retention and development strategies.

12. To deliver and facilitate learning and training sessions as directed by the Partnership Board, the Strategic Delivery Group/Operational Delivery Group.

13. To deliver induction seminars to the LMWS workforce outlining the work that the Inclusion Team deliver within LMWS.

14. To lead on specified projects/development work as directed by the LMWS Board/Strategic Delivery Group and line manager.

15. To support the service to lead on and facilitate service user consultation and involvement activities.

16. To develop links, relationships and alliances with organisations in the city representing protected characteristic groups and diverse communities.

17. To represent the service on local, regional and national equality/diversity/health inequalities networks/forums.

18. To support development of protected characteristics staff support and network groups through the Inclusion Coordinator role

19. To keep up to date and share knowledge around current legislative, public policy and best practice advice and guidance on equality, diversity and inclusion matters.

MANAGING STAFF

1. To provide day to day leadership to the team of paid staff in line with Touchstones policies. To ensure that staff carry out the key tasks expected of them.

2. To carry out regularly supervisions and annual Touchstone employee appraisals. Monitor individual performance against agreed targets.

3. To conduct regular Training Needs Analyses with all employees in the team.

4. To ensure that employees adhere to Touchstones policies and procedures.

5. To lead and participate in the recruitment, selection and induction of Touchstone employees as appropriate.

SERVICE DEVELOPMENT

1. To maintain an up-to-date knowledge of equality, diversity, inclusion and co-

production and to apply this knowledge to the needs of the LMWS service

2. To develop and maintain a cohesive service team that meets the needs of the

LMWS service and its partners.

FINANCE

1. To effectively manage delegated budgets and ensure all purchasing is undertaken in accordance with Touchstones expectations.

2. To ensure that premises are well maintained and comply with relevant legislation and regulations.

GENERAL

1. To take part in the Manager on Call Rota, providing assistance to Touchstone staff out of office hours.

2. To actively promote and provide information about the LMWS service and equal opportunities best practice to other Touchstone services and to people/agencies with an interest in the work of the LMWS.

3. To be inducted, supervised, performance monitored and appraised in line with the organisations performance management policies and procedures.

4. To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.

5. To provide monitoring information and reports as part of funding and organisational requirements and for the Board of Trustees as requested by Touchstone management.

6. To be aware of and employ the general practices of Touchstones health and safety policy and ensure these are adhered to at all times.

7. To operate within the values, aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.

8. To keep the Operations Director informed of serious incidents, safeguarding

issues, health & safety concerns, financial issues, service user and staff welfare

issues.

9. To be aware of and employ the general practices of organisational Safeguarding and Health and Safety policies and ensure these are adhered to at all times.

10. To ensure that appropriate monitoring and evaluation systems are set up and

maintained. This includes the development of new record keeping systems, analysing information and compiling reports based on qualitative and quantitative monitoring and evaluation data as required by commissioners and Touchstone.

11. To lead on the development and maintenance of links with public and voluntary

sector partners.

12. To always work as part of a team. This includes working with other staff,

attending team and staff meetings and developing a teamwork approach to all

aspects of the work.

13. To be an information asset owner ensuring information is dealt with in accordance with information governance, data protection and GDPR eg including carrying out data protection impact assessments, data flow, service records of process activity. Also to prepare information in accordance with data subject access requests.

14. To ensure that staff attend mandatory training on information governance, data protection and GDPR and Policies are adhered eg Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data

15. To ensure information is dealt with in accordance with Touchstones policies

around GDPR, Confidentiality, Communications, Internet, Email and

Telecommunications and steps are taken to ensure that confidential information is secure e.g. volunteer and service user data.

16. To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.

17. To undertake out of hours and weekend work as required by the service.

18. To undertake any other duties as directed by the Operations Director, in line with the responsibilities of this post.

July 2024

Job description

Job responsibilities

PURPOSE OF THE JOB

To provide leadership and effective management of all equality, diversity, inclusion, and co-production activity enabling improved accessibility and equality of opportunity for all stakeholders across the LMWS service.

KEY DUTIES/RESPONSIBLITIES

1. To lead on, manage and annually review the services Health Equity Action Plan in collaboration with the LMWS Board.

2. Within the Health Equity action plan, there will be a focus on four elements which are; Leadership, Workforce, Service Delivery and Population Health

3. To ensure the LMWS Board is supported to embed Co-Production principles into decision making and to effectively facilitate the engagement and involvement of the LMWS Co-Production Network.

4. To lead, motivate, develop and coach staff within the Coproduction team and a team of Inclusion officers. .

5. To ensure the service has robust arrangements in place to capture, analyse and act on equality monitoring data to inform service improvements and employment best practice.

6. To write and present annual diversity audit reports covering employment and service delivery.

7. To Chair and lead on working/sub/task & finish groups as directed by the LMWS Board.

8. To work closely with all Cluster managers and their teams to ensure consistency of approach and be the point of contact for expert advice including the delivery of briefing sessions.

9. To draft relevant policies, procedures and strategies as directed by the LMWS Board or line manager.

10. To draft and present contract monitoring/performance reports to the commissioner on work related to health inequalities, peer support and co-production.

11. To work in partnership with HR and Strategic Delivery/Operational Delivery colleagues to inform inclusive staff recruitment, retention and development strategies.

12. To deliver and facilitate learning and training sessions as directed by the Partnership Board, the Strategic Delivery Group/Operational Delivery Group.

13. To deliver induction seminars to the LMWS workforce outlining the work that the Inclusion Team deliver within LMWS.

14. To lead on specified projects/development work as directed by the LMWS Board/Strategic Delivery Group and line manager.

15. To support the service to lead on and facilitate service user consultation and involvement activities.

16. To develop links, relationships and alliances with organisations in the city representing protected characteristic groups and diverse communities.

17. To represent the service on local, regional and national equality/diversity/health inequalities networks/forums.

18. To support development of protected characteristics staff support and network groups through the Inclusion Coordinator role

19. To keep up to date and share knowledge around current legislative, public policy and best practice advice and guidance on equality, diversity and inclusion matters.

MANAGING STAFF

1. To provide day to day leadership to the team of paid staff in line with Touchstones policies. To ensure that staff carry out the key tasks expected of them.

2. To carry out regularly supervisions and annual Touchstone employee appraisals. Monitor individual performance against agreed targets.

3. To conduct regular Training Needs Analyses with all employees in the team.

4. To ensure that employees adhere to Touchstones policies and procedures.

5. To lead and participate in the recruitment, selection and induction of Touchstone employees as appropriate.

SERVICE DEVELOPMENT

1. To maintain an up-to-date knowledge of equality, diversity, inclusion and co-

production and to apply this knowledge to the needs of the LMWS service

2. To develop and maintain a cohesive service team that meets the needs of the

LMWS service and its partners.

FINANCE

1. To effectively manage delegated budgets and ensure all purchasing is undertaken in accordance with Touchstones expectations.

2. To ensure that premises are well maintained and comply with relevant legislation and regulations.

GENERAL

1. To take part in the Manager on Call Rota, providing assistance to Touchstone staff out of office hours.

2. To actively promote and provide information about the LMWS service and equal opportunities best practice to other Touchstone services and to people/agencies with an interest in the work of the LMWS.

3. To be inducted, supervised, performance monitored and appraised in line with the organisations performance management policies and procedures.

4. To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.

5. To provide monitoring information and reports as part of funding and organisational requirements and for the Board of Trustees as requested by Touchstone management.

6. To be aware of and employ the general practices of Touchstones health and safety policy and ensure these are adhered to at all times.

7. To operate within the values, aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.

8. To keep the Operations Director informed of serious incidents, safeguarding

issues, health & safety concerns, financial issues, service user and staff welfare

issues.

9. To be aware of and employ the general practices of organisational Safeguarding and Health and Safety policies and ensure these are adhered to at all times.

10. To ensure that appropriate monitoring and evaluation systems are set up and

maintained. This includes the development of new record keeping systems, analysing information and compiling reports based on qualitative and quantitative monitoring and evaluation data as required by commissioners and Touchstone.

11. To lead on the development and maintenance of links with public and voluntary

sector partners.

12. To always work as part of a team. This includes working with other staff,

attending team and staff meetings and developing a teamwork approach to all

aspects of the work.

13. To be an information asset owner ensuring information is dealt with in accordance with information governance, data protection and GDPR eg including carrying out data protection impact assessments, data flow, service records of process activity. Also to prepare information in accordance with data subject access requests.

14. To ensure that staff attend mandatory training on information governance, data protection and GDPR and Policies are adhered eg Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data

15. To ensure information is dealt with in accordance with Touchstones policies

around GDPR, Confidentiality, Communications, Internet, Email and

Telecommunications and steps are taken to ensure that confidential information is secure e.g. volunteer and service user data.

16. To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.

17. To undertake out of hours and weekend work as required by the service.

18. To undertake any other duties as directed by the Operations Director, in line with the responsibilities of this post.

July 2024

Person Specification

Qualifications

Essential

  • NVQ Level 5 in Management or equivalent Management Qualification or equivalent Experience

Equal Opportunities

Essential

  • Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
  • Must demonstrate sensitivity to the needs of marginalised groups in the planning and delivery of services.
  • A commitment to provide high quality services to the diverse communities of Leeds.

Experience

Essential

  • Leading on equality, diversity and inclusion in services/organisations with positive outcomes
  • Effectively working in a Social and Health Care or Public/Charity sector setting.
  • Successful leadership record in the area of equality/ diversity/inclusion.
  • Successful management, leadership and motivation of colleagues, staff and others to meet individual, service and organisational objectives.
  • Positively engaging people with equality, diversity and inclusion and supporting positive change in services/organisations
  • Track record of successfully working closely with senior leaders and decision makers.
  • Effectively producing and presenting reports/ information to senior management teams/boards
  • Experience of analysing complex data and intelligence and presenting this information in a clear and concise manner.
  • Facilitating and delivering training and management briefings.
  • Working within multi-partnership projects/services.
  • Successfully planning and delivering services to marginalised or protected characteristics groups.
  • Working in way that supports coproduction and the service user voice.

Desirable

  • Experience of working in mental health service
  • Project Management experience

Knowledge

Essential

  • Expert knowledge around equality legislation, anti-discrimination practice and strategies to deliver equality of outcome.
  • Knowledge of co-production and peer support in service delivery.
  • A strong understanding of the current issues within health and social care with a particular knowledge around Mental Health services.
  • Understanding of the causes of and solutions to Health Inequalities.
  • Awareness of barriers which marginalised groups encounter when attempting to access services.
  • Working knowledge of HR practice and linkages to equality and diversity.
  • NHS Accessible Information Standard

Desirable

  • Knowledge of Talking Therapies e.g. CBT

Skills

Essential

  • Excellent written and communication skills.
  • Successfully leading, managing and motivating staff to meet targets and service priorities.
  • Effectively analyse, draft and present information to senior managers/decision makers.
  • Ability to work under pressure, prioritise own workload and meet timescales
  • To effectively work in collaboration with external partners, commissioners and contractors
  • Positively influence key stakeholders and decision makers
  • Successfully embed/mainstream equality & diversity into service delivery
  • Ability to use common IT packages e.g. databases, spreadsheets, Microsoft word and Outlook to a good standard

Desirable

  • Conflict Management
  • Effectively manage budgets and resources

Attitudes and Disposition

Essential

  • Commitment to Touchstones aims and values
  • Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices
  • Commitment to personal responsibility and promoting this with other people.
  • Commitment to personal development, learning and reflective practice.
  • Open to change in line with the needs of the service/organisation, and ability to work flexibly
  • A commitment to working collaboratively with everyone, regardless of their professional status
  • Willingness to be managed and supervised.
  • Recognises the need for, and can demonstrate the ability to keep confidences (within the policy of the organisation).
  • Resilient and motivated in a challenging and fast paced work environment.
Person Specification

Qualifications

Essential

  • NVQ Level 5 in Management or equivalent Management Qualification or equivalent Experience

Equal Opportunities

Essential

  • Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
  • Must demonstrate sensitivity to the needs of marginalised groups in the planning and delivery of services.
  • A commitment to provide high quality services to the diverse communities of Leeds.

Experience

Essential

  • Leading on equality, diversity and inclusion in services/organisations with positive outcomes
  • Effectively working in a Social and Health Care or Public/Charity sector setting.
  • Successful leadership record in the area of equality/ diversity/inclusion.
  • Successful management, leadership and motivation of colleagues, staff and others to meet individual, service and organisational objectives.
  • Positively engaging people with equality, diversity and inclusion and supporting positive change in services/organisations
  • Track record of successfully working closely with senior leaders and decision makers.
  • Effectively producing and presenting reports/ information to senior management teams/boards
  • Experience of analysing complex data and intelligence and presenting this information in a clear and concise manner.
  • Facilitating and delivering training and management briefings.
  • Working within multi-partnership projects/services.
  • Successfully planning and delivering services to marginalised or protected characteristics groups.
  • Working in way that supports coproduction and the service user voice.

Desirable

  • Experience of working in mental health service
  • Project Management experience

Knowledge

Essential

  • Expert knowledge around equality legislation, anti-discrimination practice and strategies to deliver equality of outcome.
  • Knowledge of co-production and peer support in service delivery.
  • A strong understanding of the current issues within health and social care with a particular knowledge around Mental Health services.
  • Understanding of the causes of and solutions to Health Inequalities.
  • Awareness of barriers which marginalised groups encounter when attempting to access services.
  • Working knowledge of HR practice and linkages to equality and diversity.
  • NHS Accessible Information Standard

Desirable

  • Knowledge of Talking Therapies e.g. CBT

Skills

Essential

  • Excellent written and communication skills.
  • Successfully leading, managing and motivating staff to meet targets and service priorities.
  • Effectively analyse, draft and present information to senior managers/decision makers.
  • Ability to work under pressure, prioritise own workload and meet timescales
  • To effectively work in collaboration with external partners, commissioners and contractors
  • Positively influence key stakeholders and decision makers
  • Successfully embed/mainstream equality & diversity into service delivery
  • Ability to use common IT packages e.g. databases, spreadsheets, Microsoft word and Outlook to a good standard

Desirable

  • Conflict Management
  • Effectively manage budgets and resources

Attitudes and Disposition

Essential

  • Commitment to Touchstones aims and values
  • Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices
  • Commitment to personal responsibility and promoting this with other people.
  • Commitment to personal development, learning and reflective practice.
  • Open to change in line with the needs of the service/organisation, and ability to work flexibly
  • A commitment to working collaboratively with everyone, regardless of their professional status
  • Willingness to be managed and supervised.
  • Recognises the need for, and can demonstrate the ability to keep confidences (within the policy of the organisation).
  • Resilient and motivated in a challenging and fast paced work environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Touchstone

Address

Touchstone I A P T

179 Haslewood Drive

Leeds

LS9 7RE


Employer's website

https://touchstonesupport.org.uk/ (Opens in a new tab)

Employer details

Employer name

Touchstone

Address

Touchstone I A P T

179 Haslewood Drive

Leeds

LS9 7RE


Employer's website

https://touchstonesupport.org.uk/ (Opens in a new tab)

For questions about the job, contact:

People and Culture Administrator

Lauren Smith

recruitment@touchstonesupport.org.uk

01132718277

Date posted

05 July 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0284-24-0013

Job locations

Touchstone I A P T

179 Haslewood Drive

Leeds

LS9 7RE


Supporting documents

Privacy notice

Touchstone's privacy notice (opens in a new tab)