Job summary
The Ward Clerk will give efficient clerical support to the
inpatient unit. The provision of an
efficient clerical service is essential to ensure the timely admission and
discharge of patients.
The Ward Clerk will be able to work independently, is
self-motivated and resilient, can deliver a high standard of customer service
and communicate effectively with patients and their carers and relatives, in
addition to all levels of staff across all departments, the multi-disciplinary
teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all tiems.
Main duties of the job
Demonstrate excellent customer care skills. Provide a welcome point for the ward,
responding to patient, staff and visitor requests appropriately
Receive queries, both in person and on the telephone and
manage appropriately
Prioritise work, ensuring support for clinical staff is
always available for the efficient delivery of patient care
Deal with routine non-clinical problems and using initiative
to ensure a seamless support service in the clinical area enabling staff to
perform their own roles effectively
Obtain notes and clinical summaries, ensuring clinical staff
have access to essential information in a timely manner
Assisting ward staff with discharge process, e.g. transport
bookings, letter writing, updating records etc
Tracking all notes in and out, maintaining data protection,
safeguarding and confidentiality in line with GDPR at all times
Maintain appropriate manual/computerised systems
Display excellent communication skills with of staff, patients and public
Complete routine ward documentation which will include: admission and discharge data, sickness and
absence records, bed occupancy, annual leave, timesheets, secure filing etc.
Take minutes of meetings as requested
Record, collate and present data for regular reports for
management and the board
Monitor, order and maintain supplies and resources
Any other duties, associated with administrative support,
which are reasonable and appropriate to the grade, to support the team and the
service as a whole.
About us
St
Kentigern hospice is situated in the city of St Asaph within easy commuting
distance from Chester. Within easy access from the A55.
We offer
the following benefits of working here at St Kentigern:
The ability to transfer an existing
NHS pension over to the hospice
A contributory pension scheme
Clinical staff are aligned with NHS
pay rates.
Free occupational health support
Eligible for Blue Light Card and
card holder benefits.
Real living wage employer
Discounted staff menu available from
Caffi Cariad.
Access to outdoor spaces for both work and
relaxation.
Free parking on site
Enhanced benefits include;
Maternity/paternity and adoption leave, occupational sick pay, free flu jabs,
Bereavement leave and support, 5 weeks annual leave plus bank holidays
Job description
Job responsibilities
ST
KENTIGERN HOSPICE
WARD CLERK
Responsible to: Matron / Ward Sister
Accountable to: Matron / Ward Sister
ROLE
The Ward Clerk will give efficient clerical support to the
inpatient unit. The provision of an
efficient clerical service is essential to ensure the timely admission and
discharge of patients.
The Ward Clerk will be able to work independently, is
self-motivated and resilient, can deliver a high standard of customer service
and communicate effectively with patients and their carers and relatives, in
addition to all levels of staff across all departments, the multi-disciplinary
teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
DUTIES
Demonstrate excellent customer care skills. Provide a welcome point for the ward,
responding to patient, staff and visitor requests appropriately
Receive queries, both in person and on the telephone and
manage appropriately
Prioritise work, ensuring support for clinical staff is
always available for the efficient delivery of patient care
Deal with routine non-clinical problems and using initiative
to ensure a seamless support service in the clinical area enabling staff to
perform their own roles effectively
Obtain notes and clinical summaries, ensuring clinical staff
have access to essential information in a timely manner
Assisting ward staff with discharge process, e.g. transport
bookings, letter writing, updating records etc
Tracking all notes in and out, maintaining data protection,
safeguarding and confidentiality in line with GDPR at all times
Arrange routine and emergency transport when necessary
Maintain appropriate manual/computerised systems and update
as required
Display excellent communication skills across all
disciplines of staff, patients and public
Complete routine ward documentation which will include: admission and discharge data, sickness and
absence records, bed occupancy, annual leave, timesheets etc.
Secure filing and archiving of case notes
Take minutes of meetings as requested
Record, collate and present data for regular reports for
management and the board
Photocopying of appropriate documentation as directed
Monitor, order and maintain supplies and resources
Any other duties, associated with administrative support,
which are reasonable and appropriate to the grade, to support the team and the
service as a whole.
Adhere to all hospice policies
Essential and Desirable Qualities
Mathematics and English GCSE grade C or above or equivalent
EXPERIENCE
Previous administrative / clerical experience
KNOWLEDGE
AND SKILLS
Good verbal and written
communication skills
Able to document clearly and
accurately
Ability to adapt to changing
workload, good IT skills
PERSONAL
QUALITIES
Able to work under pressure
Enthusiastic and motivated
Welsh speaker
Job description
Job responsibilities
ST
KENTIGERN HOSPICE
WARD CLERK
Responsible to: Matron / Ward Sister
Accountable to: Matron / Ward Sister
ROLE
The Ward Clerk will give efficient clerical support to the
inpatient unit. The provision of an
efficient clerical service is essential to ensure the timely admission and
discharge of patients.
The Ward Clerk will be able to work independently, is
self-motivated and resilient, can deliver a high standard of customer service
and communicate effectively with patients and their carers and relatives, in
addition to all levels of staff across all departments, the multi-disciplinary
teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
DUTIES
Demonstrate excellent customer care skills. Provide a welcome point for the ward,
responding to patient, staff and visitor requests appropriately
Receive queries, both in person and on the telephone and
manage appropriately
Prioritise work, ensuring support for clinical staff is
always available for the efficient delivery of patient care
Deal with routine non-clinical problems and using initiative
to ensure a seamless support service in the clinical area enabling staff to
perform their own roles effectively
Obtain notes and clinical summaries, ensuring clinical staff
have access to essential information in a timely manner
Assisting ward staff with discharge process, e.g. transport
bookings, letter writing, updating records etc
Tracking all notes in and out, maintaining data protection,
safeguarding and confidentiality in line with GDPR at all times
Arrange routine and emergency transport when necessary
Maintain appropriate manual/computerised systems and update
as required
Display excellent communication skills across all
disciplines of staff, patients and public
Complete routine ward documentation which will include: admission and discharge data, sickness and
absence records, bed occupancy, annual leave, timesheets etc.
Secure filing and archiving of case notes
Take minutes of meetings as requested
Record, collate and present data for regular reports for
management and the board
Photocopying of appropriate documentation as directed
Monitor, order and maintain supplies and resources
Any other duties, associated with administrative support,
which are reasonable and appropriate to the grade, to support the team and the
service as a whole.
Adhere to all hospice policies
Essential and Desirable Qualities
Mathematics and English GCSE grade C or above or equivalent
EXPERIENCE
Previous administrative / clerical experience
KNOWLEDGE
AND SKILLS
Good verbal and written
communication skills
Able to document clearly and
accurately
Ability to adapt to changing
workload, good IT skills
PERSONAL
QUALITIES
Able to work under pressure
Enthusiastic and motivated
Welsh speaker
Person Specification
Qualifications
Essential
- GCSE grade C or above in English and Maths or equivalent
Desirable
Experience
Essential
- Experience of working in an administrative or clerical role
Desirable
- Experience of working in a customer service setting
- Experience of working in a health care setting
Personal Qualities
Essential
- Good interpersonal and communication skills
- Warm and compassionate
- Team player
- Non-judgemental
- Good IT skills
- Flexible
Desirable
Person Specification
Qualifications
Essential
- GCSE grade C or above in English and Maths or equivalent
Desirable
Experience
Essential
- Experience of working in an administrative or clerical role
Desirable
- Experience of working in a customer service setting
- Experience of working in a health care setting
Personal Qualities
Essential
- Good interpersonal and communication skills
- Warm and compassionate
- Team player
- Non-judgemental
- Good IT skills
- Flexible
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
