Job summary
Surbiton and Chessington PCNs are
seeking to recruit an experienced, dynamic and forward-thinking PCN Manager to
join our well established management team.
The role encompasses management
of 2 PCNs Surbiton Health Centre PCN (3 GP practices, 30856 list size) and
Chessington & Surbiton PCN (5 GP practices, 34975 list size), together with
our limited company Surbiton & Chessington PCNs Limited.
The post-holder will work closely
with the Clinical Director and our Member GP practices, providing day-to-day leadership
and management of PCN staff and services, as well as significantly contributing
to and influencing the development and implementation of longer term strategy and plans. We anticipate increasing working with
partners and others across the wider local health and care system.
This is an exciting opportunity
for someone with strong management experience within healthcare, excellent
communication skills and innovative ideas to help shape primary care and wider
neighbourhood working in line with the NHS 10 Year Health Plan.
The post-holder will be employed by Surbiton & Chessington PCNs Limited
How to apply:
To apply, please submit a covering letter along with your CV to mark.mensah@nhs.net
Your covering letter should be no longer than two sides of A4 and should detail why you are interested in the role and the skills, knowledge and experience you can bring.
Application Deadline:
The deadline for all applications to be received is 17:00 on Friday 13th February 2026
Main duties of the job
Key Responsibilities
- Work flexibly with the Clinical Director, Boards, core management team, staff and Member practices to support and continually develop fully functioning and compliant Primary Care Networks, which includes our associated PCN Co. limited company
- Have overall responsibility for the management of the Networks and provide strategic, operational, personnel, financial, digital and other management and governance across the PCNs, working closely with the Clinical Director and the leadership and management teams to achieve success
- Work to develop the PCNs strategic plans and provide management support to deliver services in line with the PCN Network Contract DES and each PCNs priorities
- Provide or arrange line management to all PCN employed staff, ensuring all are supported and co-ordinated within the PCN in which they work. This duty includes provision of line management to clinical and non-clinical staff
- The post holder will also be responsible for all contractual arrangements for staff sub-contracted in to the PCNs, as well as all arrangements to embed those staff into PCN
About you
- You will be a solutions focussed and experienced manager with a solid understanding of primary care
Essential:
- Experience of working within a primary care environment
- Knowledge of primary care networks and collaborative ways of working
- Minimum 3 years demonstrable experience of managing, supporting and developing a large team
- Experience in successfully supporting delivery of new initiatives
About us
The PCNs vision is to help to maintain and improve the health and healthcare for our local populations, and the sustainability of our member GP practices, in line with wider NHS strategies and plans
What we offer
- A key management role with an opportunity to help provide and shape local provision of primary care at scale
- An established and supportive PCN management team, with strong relationships with our Member practices
- Flexible working options we are accepting applications from those interested in working full-time or part-time with the option of a hybrid working model
Job description
Job responsibilities
Main responsibilities
The duties and areas of
responsibility may vary depending on the needs and priorities of the PCNs and
scope agreed with the post-holder. Some
of the expected duties are set out below but these may change or become focused
should the need arise.
Governance
- Ensure the PCN and PCN Co. Boards are able to fulfil their leadership and statutory requirements. Manage PCN Board membership issues and Director / Corporate issues in the PCN Co.
- Arrange and support the regular programme of Board, Leads, management team and other meetings
- Be visible and accessible and maintain open channels of communication with Lead GPs, practice managers and others, to ensure Members are fully engaged, informed and able to drive and shape the PCNs direction of travel and activities in support of good service provision and resilient, sustainable local general practice
- Ensure ICB PCN assurance requirements and reporting are delivered
- Ensure statutory reporting requirements are delivered
- Ensure suitable policies and procedures are in place and maintained for PCN activities
PCN Management
- Work with and support the Clinical Director to develop and deliver the PCNs strategic plans and performance requirements
- Support the development of strategies to progress the overall development of the PCNs
- Oversee the management and delivery of the PCN DES requirements, including supporting the PCNs and member practices to formulate project and delivery plans in relation to meeting the DES specification
- Working with member practices to identify areas of common concern or potential for collaborative working to improve the resilience of general practice
- Process, monitor, analyse and report on all PCNs financial transactions.
- Work with external organisations to provide payroll, NHS pensions, accountancy services including annual reporting.
- Ensure suitable financial systems and processes are in place
- Be the first point of contact for Practice Managers and commissioners in regards to PCN operations
- Work closely with Network practices to develop an understanding of their different demographics and population health needs
- Assist in the co-ordination of various PCN meetings, including setting dates, drawing up agendas, minute taking and communicating decisions and actions to the wider PCN
- Design innovative services that meet local need and provide project management to support project progress
- Support in the writing of business cases and bids on behalf of the Networks
- Seek out examples of good practice and innovation from other areas and present to the PCNs as required
- Deliver operational work-streams as per local and national requirements, with support from PCN and Practice Managers
- Understand and manage the Additional Roles Reimbursement Scheme (ARRS) funded roles, maintaining and communicating fair shares arrangements to Practices, working within the PCNs and with Practices on the planning and deployment of these roles. This will be through a mixture of employed staff, some contracted-in from specialist providers and others employed by Practices
- Implement, monitor and report on PCN contracts and services, including project progression and management of risks
- Manage and monitor contractual requirements on behalf of the PCN
- Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working
- Liaise with partners in the development and monitoring of integrated services and projects e.g. Proactive Anticipatory Care (PAC) Care Coordinators
- Co-ordinate resources in order to formulate, mobilise and ensure the ongoing implementation of plans
- Manage the planning and reporting of services across the PCNs in a cohesive way, ensuring all benefits and efficiencies are identified and realised
Financial Management
- Lead on the PCNs and PCN Co. finances, including budgeting and monitoring processes to maintain the short and long-term financial management and confidence of the Networks
- Undertake, manage and monitor all day to day cash transactions to ensure effective management and reporting of income and expenditure; ensure appropriate and timely payments to practices, staff and others as required
- Prepare and present financial reports, monitoring information and reporting to the PCNs as required
- Keep track of committed funds and budgets and supporting the development of bids for new money and funding streams as they become available to the PCNs
- Completing and submitting claims in a timely and comprehensive way; deal with any queries
- Undertake financial projections for the current and future years to inform in-year and longer term financial planning. Communicate projections, recommend courses of action and gain necessary approval for any actions
- Work with external accountants on both in-year financial management, including systems and processes, and in their preparation and submission of full year financial accounts and reports
HR Management
- Provide or arrange line management to PCN employed staff, ensuring they are embedded in both PCNs and Practices, and that they are enabled to enjoy fulfilling and developmental employment
- Arrange staffing provision from specialist subcontractors and from Practices
- Ensure the whole is managed and co-ordinated across the PCN practices, governed by a fair-shares model which Practices understand and support
- Support in the design of rotas for PCN staff
- Conduct or arrange appraisals and performance management of PCN employed staff
- Ensure disputes and grievances are understood and seek resolution
- Oversee or arrange the recruitment processes for new employed PCN staff, from advert to appointment; alternatively work with specialist subcontractors or Practices to ensure new provision meet requirements
- Undertake or arrange design and creation of job descriptions, person specifications, interview templates and inductions for new PCN staff
Information Management and Technology including Data Management
- Have arrangements in place to maintain awareness of opportunities from digital technologies for both PCN activities and those of practices; share information, advice, support with practices
- Ensure suitable digital technologies are available and deployed to support the PCNs activities
- Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- Manage the PCNs Digital & Transformation Leads
- Ensure the DCSO role provided by the PCNs for the practices works effectively and economically
Collaborative Working
- Maintain communications and where appropriate joint working with neighbouring PCNs (especially the others across Kingston) and with Kingston GP Chambers (the GP Federation for Kingston)
- Contribute to PCNs efforts to build relationships with other local health and social care providers, partners in the local Third Sector, public health colleagues and those at the ICB
- Seek opportunities for integration of health and care provision esp. between primary, community, hospital and mental health services and local social services
Personal Management
- Be visible and accessible to PCN staff, those contracted-in, and member practice clinical and managerial colleagues
- Prioritise, organise and manage own workload in a manner that delivers objectives and maintains and promotes quality
- Maintain an understanding of the implications of national priorities and plans for the PCNs
- Keep abreast of the PCN Network Contract DES requirements and associated service specifications
- Bring to attention of the Clinical Director any clinical incidents, complaints, risks (short and longer term), participating as required in any investigation and learning exercises
- Recognise and work within own competence limits
- Undertake complementary training and development appropriate to the role
Job description
Job responsibilities
Main responsibilities
The duties and areas of
responsibility may vary depending on the needs and priorities of the PCNs and
scope agreed with the post-holder. Some
of the expected duties are set out below but these may change or become focused
should the need arise.
Governance
- Ensure the PCN and PCN Co. Boards are able to fulfil their leadership and statutory requirements. Manage PCN Board membership issues and Director / Corporate issues in the PCN Co.
- Arrange and support the regular programme of Board, Leads, management team and other meetings
- Be visible and accessible and maintain open channels of communication with Lead GPs, practice managers and others, to ensure Members are fully engaged, informed and able to drive and shape the PCNs direction of travel and activities in support of good service provision and resilient, sustainable local general practice
- Ensure ICB PCN assurance requirements and reporting are delivered
- Ensure statutory reporting requirements are delivered
- Ensure suitable policies and procedures are in place and maintained for PCN activities
PCN Management
- Work with and support the Clinical Director to develop and deliver the PCNs strategic plans and performance requirements
- Support the development of strategies to progress the overall development of the PCNs
- Oversee the management and delivery of the PCN DES requirements, including supporting the PCNs and member practices to formulate project and delivery plans in relation to meeting the DES specification
- Working with member practices to identify areas of common concern or potential for collaborative working to improve the resilience of general practice
- Process, monitor, analyse and report on all PCNs financial transactions.
- Work with external organisations to provide payroll, NHS pensions, accountancy services including annual reporting.
- Ensure suitable financial systems and processes are in place
- Be the first point of contact for Practice Managers and commissioners in regards to PCN operations
- Work closely with Network practices to develop an understanding of their different demographics and population health needs
- Assist in the co-ordination of various PCN meetings, including setting dates, drawing up agendas, minute taking and communicating decisions and actions to the wider PCN
- Design innovative services that meet local need and provide project management to support project progress
- Support in the writing of business cases and bids on behalf of the Networks
- Seek out examples of good practice and innovation from other areas and present to the PCNs as required
- Deliver operational work-streams as per local and national requirements, with support from PCN and Practice Managers
- Understand and manage the Additional Roles Reimbursement Scheme (ARRS) funded roles, maintaining and communicating fair shares arrangements to Practices, working within the PCNs and with Practices on the planning and deployment of these roles. This will be through a mixture of employed staff, some contracted-in from specialist providers and others employed by Practices
- Implement, monitor and report on PCN contracts and services, including project progression and management of risks
- Manage and monitor contractual requirements on behalf of the PCN
- Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working
- Liaise with partners in the development and monitoring of integrated services and projects e.g. Proactive Anticipatory Care (PAC) Care Coordinators
- Co-ordinate resources in order to formulate, mobilise and ensure the ongoing implementation of plans
- Manage the planning and reporting of services across the PCNs in a cohesive way, ensuring all benefits and efficiencies are identified and realised
Financial Management
- Lead on the PCNs and PCN Co. finances, including budgeting and monitoring processes to maintain the short and long-term financial management and confidence of the Networks
- Undertake, manage and monitor all day to day cash transactions to ensure effective management and reporting of income and expenditure; ensure appropriate and timely payments to practices, staff and others as required
- Prepare and present financial reports, monitoring information and reporting to the PCNs as required
- Keep track of committed funds and budgets and supporting the development of bids for new money and funding streams as they become available to the PCNs
- Completing and submitting claims in a timely and comprehensive way; deal with any queries
- Undertake financial projections for the current and future years to inform in-year and longer term financial planning. Communicate projections, recommend courses of action and gain necessary approval for any actions
- Work with external accountants on both in-year financial management, including systems and processes, and in their preparation and submission of full year financial accounts and reports
HR Management
- Provide or arrange line management to PCN employed staff, ensuring they are embedded in both PCNs and Practices, and that they are enabled to enjoy fulfilling and developmental employment
- Arrange staffing provision from specialist subcontractors and from Practices
- Ensure the whole is managed and co-ordinated across the PCN practices, governed by a fair-shares model which Practices understand and support
- Support in the design of rotas for PCN staff
- Conduct or arrange appraisals and performance management of PCN employed staff
- Ensure disputes and grievances are understood and seek resolution
- Oversee or arrange the recruitment processes for new employed PCN staff, from advert to appointment; alternatively work with specialist subcontractors or Practices to ensure new provision meet requirements
- Undertake or arrange design and creation of job descriptions, person specifications, interview templates and inductions for new PCN staff
Information Management and Technology including Data Management
- Have arrangements in place to maintain awareness of opportunities from digital technologies for both PCN activities and those of practices; share information, advice, support with practices
- Ensure suitable digital technologies are available and deployed to support the PCNs activities
- Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- Manage the PCNs Digital & Transformation Leads
- Ensure the DCSO role provided by the PCNs for the practices works effectively and economically
Collaborative Working
- Maintain communications and where appropriate joint working with neighbouring PCNs (especially the others across Kingston) and with Kingston GP Chambers (the GP Federation for Kingston)
- Contribute to PCNs efforts to build relationships with other local health and social care providers, partners in the local Third Sector, public health colleagues and those at the ICB
- Seek opportunities for integration of health and care provision esp. between primary, community, hospital and mental health services and local social services
Personal Management
- Be visible and accessible to PCN staff, those contracted-in, and member practice clinical and managerial colleagues
- Prioritise, organise and manage own workload in a manner that delivers objectives and maintains and promotes quality
- Maintain an understanding of the implications of national priorities and plans for the PCNs
- Keep abreast of the PCN Network Contract DES requirements and associated service specifications
- Bring to attention of the Clinical Director any clinical incidents, complaints, risks (short and longer term), participating as required in any investigation and learning exercises
- Recognise and work within own competence limits
- Undertake complementary training and development appropriate to the role
Person Specification
Experience
Essential
- Experience of working within a primary care environment
- Line management of staff
- At least 3 years demonstrable experience of managing, supporting and developing a large team
- Experience of quality improvement and service redesign tools / techniques and evidence of ability to apply in practice
- Experience in successfully supporting delivery of new initiatives
- Experience of developing and interpreting complex reports
- Experience of working autonomously and organising and prioritising own workload
Desirable
- Experience as a lead / senior manager in organisation(s)
- Experience as a primary care manager, ideally of PCN(s)
- Experience as a practice manager
- Experience of EMIS and General Practice IT systems
- Experience in improving the patients experience / care / safety through audits, quality improvement projects and / or guideline development
Qualifications
Essential
- Educated to degree level or equivalent practical experience
- Evidence of Continuous Professional Development (CPD)
Desirable
- Management/ leadership qualification
Knowledge and Skills
Essential
- Knowledge of primary care networks and collaborative ways of working
- Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
- Ability to interpret, understand and analyse financial information
- Ability to plan and manage multiple workload priorities and meet deadlines
- Able to communicate highly complex, highly sensitive and / or contentious information, including where there are barriers to understanding
- Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
- Effective time management skills and able to work effectively under pressure and within strict time constraints
- Exceptional organisation and administrative skills
- Competent in advanced use of MS Office applications and Outlook
- Excellent communication skills (written and oral) and strong influencing and persuasion skills
- Able to communicate with a wide range of people at all levels of organisations
- Problem solving and analytical skills
Desirable
- Competent in working with and presenting to large groups
- This role will involve travel for meetings within the PCN practices and localities, so a full driving license is desirable.
Person Specification
Experience
Essential
- Experience of working within a primary care environment
- Line management of staff
- At least 3 years demonstrable experience of managing, supporting and developing a large team
- Experience of quality improvement and service redesign tools / techniques and evidence of ability to apply in practice
- Experience in successfully supporting delivery of new initiatives
- Experience of developing and interpreting complex reports
- Experience of working autonomously and organising and prioritising own workload
Desirable
- Experience as a lead / senior manager in organisation(s)
- Experience as a primary care manager, ideally of PCN(s)
- Experience as a practice manager
- Experience of EMIS and General Practice IT systems
- Experience in improving the patients experience / care / safety through audits, quality improvement projects and / or guideline development
Qualifications
Essential
- Educated to degree level or equivalent practical experience
- Evidence of Continuous Professional Development (CPD)
Desirable
- Management/ leadership qualification
Knowledge and Skills
Essential
- Knowledge of primary care networks and collaborative ways of working
- Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
- Ability to interpret, understand and analyse financial information
- Ability to plan and manage multiple workload priorities and meet deadlines
- Able to communicate highly complex, highly sensitive and / or contentious information, including where there are barriers to understanding
- Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
- Effective time management skills and able to work effectively under pressure and within strict time constraints
- Exceptional organisation and administrative skills
- Competent in advanced use of MS Office applications and Outlook
- Excellent communication skills (written and oral) and strong influencing and persuasion skills
- Able to communicate with a wide range of people at all levels of organisations
- Problem solving and analytical skills
Desirable
- Competent in working with and presenting to large groups
- This role will involve travel for meetings within the PCN practices and localities, so a full driving license is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
