Job summary
Job Purpose:
Sunray surgery is a well-established
surgery based in the heart of Tolworth. The surgery was acquired by Kingston GP
Chambers (KGPC) in Spring 2023 and has exciting plans for significantly increasing
its patient list following extensive regeneration of the surrounding areas.
The Practice Manager will be responsible
for the overall management of the practice, and will be supported by the Practice
Site Manager in ensuring the practice runs smoothly to enable the best clinical
care to be provided to patients. The post holder will also work closely with a
number of key internal stakeholders to ensure training, compliance, staffing
and recruitment matters are dealt with appropriately.
Following induction, the post holder
will be expected to work independently with minimal supervision and to comply
with regular performance reporting requirements to KGPC Head Office.
Main duties of the job
Key Responsibilities:
- Oversee all administrative and operational aspects of the practice
- Manage and support clinical and non-clinical staff, fostering a positive team environment
- Lead financial planning, budgeting, and reporting activities
- Ensure compliance with NHS standards, regulations, and quality frameworks
- Develop and implement practice policies and procedures in line with CQC guidance
- Coordinate patient services to maintain high levels of satisfaction
- Liaise with external stakeholders including NHS bodies, suppliers, and contractors
- Drive continuous improvement initiatives and support digital transformation efforts
What Were Looking For:
- Proven experience as a GP Practice Manager or in a senior healthcare management role
- Strong leadership and people management skills
- Excellent organisational, communication, and interpersonal skills
- Sound knowledge of EMIS clinical system, NHS systems, regulations, and funding mechanisms
- Financial acumen and experience managing budgets
- Ability to work independently and manage competing priorities
About us
Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.
Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.
In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.
Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.
We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.
We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.
Job description
Job responsibilities
Staff Management
- Work with the Kingston GP Chambers (KGPC) management team to oversee the general management of the practice, ensuring that staff achieve their primary responsibilities.
- Oversee the HR functions, liaising with the KGPC Workforce Lead on areas such as recruitment, relevant checks, contractual issues, appraisals and staff performance.
- Workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
- Provide advice and support to the staff to ensure effective team working.
- Facilitate practice meetings and ensure an up to date action plan.
Finance and Business Management
- Financial accountability, including managing budgets and forecasting.
- Oversee the financial systems and bookkeeping, ensuring accurate accounting, including end of year processes with the accountant.
- Oversee the preparation of the monthly payroll, ensuring accurate reporting and submissions.
- Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the KGPC management team.
- Oversee QOF and commissioned services to ensure targets are met.
- Produce business cases for new services, as required.
- Ensure the practice maintains compliance with its NHSE contractual obligations.
General Management
- Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
- Lead and coordinate projects within the practice.
- Keep up to date with developments and changes within primary care.
- Oversee estates and facilities management.
Governance
- Oversee the significant event and complaints processes, in collaboration with the KGPC Governance Lead.
- Oversee contracts and maintenance for services and equipment.
- Oversee the review and update of all practice policies and procedures.
- Oversee the management of the practice IT system, including compliance with IG/Data Security Protection (DSPT).
- Coordinate the practice development plan and business continuity plan.
- Working together with the KGPC management team, ensure on-going CQC compliance.
Job description
Job responsibilities
Staff Management
- Work with the Kingston GP Chambers (KGPC) management team to oversee the general management of the practice, ensuring that staff achieve their primary responsibilities.
- Oversee the HR functions, liaising with the KGPC Workforce Lead on areas such as recruitment, relevant checks, contractual issues, appraisals and staff performance.
- Workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
- Provide advice and support to the staff to ensure effective team working.
- Facilitate practice meetings and ensure an up to date action plan.
Finance and Business Management
- Financial accountability, including managing budgets and forecasting.
- Oversee the financial systems and bookkeeping, ensuring accurate accounting, including end of year processes with the accountant.
- Oversee the preparation of the monthly payroll, ensuring accurate reporting and submissions.
- Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the KGPC management team.
- Oversee QOF and commissioned services to ensure targets are met.
- Produce business cases for new services, as required.
- Ensure the practice maintains compliance with its NHSE contractual obligations.
General Management
- Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
- Lead and coordinate projects within the practice.
- Keep up to date with developments and changes within primary care.
- Oversee estates and facilities management.
Governance
- Oversee the significant event and complaints processes, in collaboration with the KGPC Governance Lead.
- Oversee contracts and maintenance for services and equipment.
- Oversee the review and update of all practice policies and procedures.
- Oversee the management of the practice IT system, including compliance with IG/Data Security Protection (DSPT).
- Coordinate the practice development plan and business continuity plan.
- Working together with the KGPC management team, ensure on-going CQC compliance.
Person Specification
Experience
Essential
- Experience of working in a primary care environment
- Working knowledge of Microsoft Office packages, e.g. Word, PowerPoint, Publisher and Outlook
- Advanced working knowledge of Excel for data extraction, analysis and reporting purposes
- Experience of successful line management of staff
- Working knowledge of EMIS
Desirable
- Experience of business planning processes and income generation
Knowledge and Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures
- Ability analyse complex issues where material is conflicting and drawn from multiple sources
- Demonstrated capability to act on incomplete information, using experience to make inferences and decisions
Personal Skills and Attributes
Essential
- Approachable and flexible
- Excellent communication skills (written and verbal)
- Be able to prioritise tasks and manage time effectively
- Ability to work under pressure
- Ability to assimilate new concepts and approaches to care
- Ability to engage positively with colleagues
- Ability to work effectively as a team member
- An ability to work with people in a collaborative way
- Ability to manage challenging situations
- Time management and ability to prioritise
- Demonstrate problem solving in complex situations
Desirable
Qualifications
Essential
- Evidence of Continued Professional Development
Desirable
- Professionally educated to Degree Level or Equivalent
- Qualification in Management or Equivalent
Person Specification
Experience
Essential
- Experience of working in a primary care environment
- Working knowledge of Microsoft Office packages, e.g. Word, PowerPoint, Publisher and Outlook
- Advanced working knowledge of Excel for data extraction, analysis and reporting purposes
- Experience of successful line management of staff
- Working knowledge of EMIS
Desirable
- Experience of business planning processes and income generation
Knowledge and Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures
- Ability analyse complex issues where material is conflicting and drawn from multiple sources
- Demonstrated capability to act on incomplete information, using experience to make inferences and decisions
Personal Skills and Attributes
Essential
- Approachable and flexible
- Excellent communication skills (written and verbal)
- Be able to prioritise tasks and manage time effectively
- Ability to work under pressure
- Ability to assimilate new concepts and approaches to care
- Ability to engage positively with colleagues
- Ability to work effectively as a team member
- An ability to work with people in a collaborative way
- Ability to manage challenging situations
- Time management and ability to prioritise
- Demonstrate problem solving in complex situations
Desirable
Qualifications
Essential
- Evidence of Continued Professional Development
Desirable
- Professionally educated to Degree Level or Equivalent
- Qualification in Management or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
