Job summary
KGPC have an exciting opportunity to
join our head office team as an IT Transformation and Innovation Assistant.
This is a newly created role, which will support the transformation and
innovation projects across primary care in Kingston. The role will be varied
and will work across sites supporting the head office team as well as the admin
and clinical workforce across Sunray Surgery. In addition, the successful
post-holder will have the opportunity to work closely with the twenty member
practices which make up the federation, supporting their needs.
The technician will be expected to cover core operational hours between 9am - 5pm, however there may be scope for an earlier and later finish time.
Main duties of the job
This will be a practical role resolving day to day IT issues, however will also include supporting the delivery of key transformational projects including across the South West London region.
The position of IT Transformation and Innovation Assistant represents a fantastic development opportunity. The role is offered as an eighteen month apprenticeship, with the successful post-holder becoming a Level 3 qualified Digital Support Technician.
About us
Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.
Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.
In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care.
We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.
Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.
We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.
We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services.
We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.
Job description
Job responsibilities
IT
- On-site support for KGPC and Kingston practices (digital projects and IT)
- Managing and resolving IT issue log
- Managing IT and Wix inboxes
- Support onboarding of new employees and leavers (dealing with external service providers, internal clinical services team and recruitment and retention manager)
- Completing audits of current IT processes, policies and procedures
- Configuring telephony set-up and reporting on utilisation data
- Provide support with IT projects delivered by KGPC
- Support the development of any IT report in EMIS
- Deliver IT training sessions for internal and external members in Kingston
Transformation
- Support the Transformation and Innovation Manager for the effective delivery of a primary care GP IT service.
- Act as Project assistant, or expert for assigned projects and system migrations mergers and closures and other new digital ways of working.
- Support and aid GP practices to get the best out of their clinical system, offering advice and recommendations where required. This is to include data quality through systems optimisation.
- Analyse, investigate and resolve complex IM&T queries.
- Build and maintain effective relationships with practices and third party suppliers
- In conjunction with the Transformation and Innovation Manager, identify problem areas, and provide a central point of contact for communication between the ICB (Integrated Care Board), GP practices and third-party suppliers.
- Actively participate in regular meetings with GP practices and Primary Care Networks.
Innovation
- Monthly reporting to practice SMS fragments
- Work closely with practice on any IT issues related to the NHS App, Online Consultation, Patient Access Records, Cloud Based Telephony, online registration (Find a GP)
- Manage KGPCs online presence including managing content for LinkedIn and Wix website
- Support key stakeholders and providers to communicate and promote services/projects/opportunities as part of a joined-up approach to healthcare services in their local area
- Attend transformation meetings and support any action required
- Support Transformation and Innovation Manager in delivery of Practice Access Improvement Plan action for Kingston practices
Job description
Job responsibilities
IT
- On-site support for KGPC and Kingston practices (digital projects and IT)
- Managing and resolving IT issue log
- Managing IT and Wix inboxes
- Support onboarding of new employees and leavers (dealing with external service providers, internal clinical services team and recruitment and retention manager)
- Completing audits of current IT processes, policies and procedures
- Configuring telephony set-up and reporting on utilisation data
- Provide support with IT projects delivered by KGPC
- Support the development of any IT report in EMIS
- Deliver IT training sessions for internal and external members in Kingston
Transformation
- Support the Transformation and Innovation Manager for the effective delivery of a primary care GP IT service.
- Act as Project assistant, or expert for assigned projects and system migrations mergers and closures and other new digital ways of working.
- Support and aid GP practices to get the best out of their clinical system, offering advice and recommendations where required. This is to include data quality through systems optimisation.
- Analyse, investigate and resolve complex IM&T queries.
- Build and maintain effective relationships with practices and third party suppliers
- In conjunction with the Transformation and Innovation Manager, identify problem areas, and provide a central point of contact for communication between the ICB (Integrated Care Board), GP practices and third-party suppliers.
- Actively participate in regular meetings with GP practices and Primary Care Networks.
Innovation
- Monthly reporting to practice SMS fragments
- Work closely with practice on any IT issues related to the NHS App, Online Consultation, Patient Access Records, Cloud Based Telephony, online registration (Find a GP)
- Manage KGPCs online presence including managing content for LinkedIn and Wix website
- Support key stakeholders and providers to communicate and promote services/projects/opportunities as part of a joined-up approach to healthcare services in their local area
- Attend transformation meetings and support any action required
- Support Transformation and Innovation Manager in delivery of Practice Access Improvement Plan action for Kingston practices
Person Specification
Specialist knowledge and skills
Essential
- Good interpersonal skills
- Ability to manage time effectively
- Ability to manage relationships with different stakeholders
- Ability to troubleshoot issues and problem-solve
Personal Skills and Attributes
Essential
- A good team player
- Flexible working attitude
- Good communication skills
- Reliable
- Problem-solver
- Able to work autonomously
- Conscientious
- Adaptable
Experience
Essential
- Experience of using Microsoft IT packages including Microsoft Word and Excel to an intermediate level
- Experience of providing a high level of administrative support
- Experience of providing a good level of customer service
Desirable
- Experience of working within a GP practice or primary care environment
- Experience of using EMISWeb clinical system
Qualifications
Essential
- GCSE Maths (A - C / 4 - 9)
- GCSE English (A - C / 4 - 9)
- Evidence of Continued Professional Development
Person Specification
Specialist knowledge and skills
Essential
- Good interpersonal skills
- Ability to manage time effectively
- Ability to manage relationships with different stakeholders
- Ability to troubleshoot issues and problem-solve
Personal Skills and Attributes
Essential
- A good team player
- Flexible working attitude
- Good communication skills
- Reliable
- Problem-solver
- Able to work autonomously
- Conscientious
- Adaptable
Experience
Essential
- Experience of using Microsoft IT packages including Microsoft Word and Excel to an intermediate level
- Experience of providing a high level of administrative support
- Experience of providing a good level of customer service
Desirable
- Experience of working within a GP practice or primary care environment
- Experience of using EMISWeb clinical system
Qualifications
Essential
- GCSE Maths (A - C / 4 - 9)
- GCSE English (A - C / 4 - 9)
- Evidence of Continued Professional Development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
