GP Receptionist (16.5 hours per week)

Job description

Job responsibilities

Main Responsibilities

Reception Duties:

• Greet all patients on arrival ensuring that they are booked in.
• Answer the telephone, dealing with or redirecting to relevant person all enquires, making appointments and recording any information required when necessary.
• Handle requests for home visits using practice policy.
• Register new patients following practice process.
• Offer new patient health check with our healthcare assistant.
• Flexibility within the reception staff rota when required to cover colleagues holiday or sick leave.
• Administration Duties:
• Open mail and distribute as appropriate, leaving Private & Confidential to be opened by addressee or Practice Manager.
• Print off patient summary for any home visit if required.
• Prepare and produce repeat prescriptions in line with practice policy and hand to the doctor on duty to sign and verify.
• Scan medical records, hospital reports and letters.
• Collate medical records received from Health Authority and set aside for summarising.
• Extract medical record and print any attachments from the clinical system for deducted patients, and return to the Health authority.
• Book interpreters to attend consultations when requested.
• Ensure that Temporary Service forms are completed and filed until due for submission to the Health authority.
• Recall patients as deemed necessary.
• Maintain computer database.
• Arrange transport for hospital appointments when appropriate.
• Maintain stationary supplies in reception and administration areas.
• Ensure that correspondence is mailed out as necessary.
• Action any messages and follow up patients results notification ect

Referrals

General duties

• Each morning open premises, switch on lighting, check heating and switch over telephones.
• Ensure mail and sample bags are ready for collection.
• Make tea/coffee for staff and ensure kitchen areas are left clean and tidy.
• Tidy waiting and consulting rooms as required in mornings.
• Check medical fridge temperature morning and night if necessary.
• At the end of day ensure waiting area and reception are left tidy ready for next day.
• Check heating/air conditioning off at end of evening shift, check doors and windows closed and locked, set burglar alarm and lock up premises.
• Participate in any training required that may arise out of Practice/NHS policy changes.
• Take up any other duties as may occur as agreed with the manager.

This job description is intended as a guide to the main elements of the role and should not be considered as a complete listing of all duties and tasks that may be undertaken.

Terms & Conditions

This post is subject to the Terms and Conditions of employment at this Medical Centre.

Confidentiality

In the course of your employment you may handle confidential personal information concerning patients or staff. You must not read, discuss, disclose or pass on confidential information unless it is necessary in carrying out your normal duties.

Unauthorised disclosure of information will be treated as a serious disciplinary matter. If confidentially is breached you must be aware that this could result in civil proceedings or a criminal prosecution

Health & safety

Positive efforts should be made to maintain your own personal safety and that of others, by taking reasonable care and following recognised codes of practice.

Person Specification

Experience

Essential

• Experience of providing excellent customer services
• Experience of providing an administration service

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston GP Chambers

Address

St. Albans Medical Centre

212 Richmond Road

Kingston Upon Thames

Surrey

KT2 5HF

Employer's website

https://www.kingstongpchambers.co.uk/ (Opens in a new tab)