Long Term Conditions Admin Coordinator NCL Health Alliance

UCLPartners

The closing date is 09 May 2025

Job summary

We are looking for a dynamic and organised admin coordinator on a fixed-term basis to be part of a small team working on a programme to offer care coordination to people with long term conditions.

The NCL Health Alliance is the all-in NHS provider collaborative for North Central London that carries out joint work across primary care, acute, mental health, specialist, and community providers. The Health Alliance is part of UCLPartners, a health innovation partnership. The Health Alliance is recruiting this role on behalf of University College Hospital NHS Trust. The postholder will be employed by UCLH.

The LTC Admin Coordinator is a full-time, fixed-term opportunity to the end of March 2026, suitable for a Band 5 MDT coordinator, clinic coordinator or pathway/admin manager. The LTC Admin Coordinator will report to the LTC Clinical Coordinator.

Follow this link to apply via our website: https://uclpartners.com/vacancy/long-term-conditions-admin-coordinator-ncl-health-alliance/

Interviews will be held on 19 or 20 May

Main duties of the job

This role is part of an evaluated programme of work, the Complex Long Term Conditions Service (CLTCS). The CLTCS has been developed within North Central London as an approach to improve coordination of care for people with complex long-term conditions.Our aim is to develop and evaluate a new approachtowards the management of multi-morbidity.

The LTC admin coordinator will work with early adopter sites and a small team to develop systems and processes to support remote review of High Risk and Complex patients for the Primary Care Network (PCN), using a range of digital systems (EMIS/EPR) in order to follow-up, record and communicate actions.

We are looking for a dynamic person to play a critical role as the administrative coordinator within our friendly and supportive team.You may have a background within a primary, community, acute or mental health setting.Above all, you will have a can-do attitude, a high level of organisation and determination to improve care for people with long term conditions.

About us

The NCL Health Alliance is the all-in NHS provider collaborative for North Central London that carries out joint work across primary care, acute, mental health, specialist, and community providers.The Health Alliance ispart of UCLPartners, a health innovation partnership. The Health Alliance is recruiting this role on behalf of University College Hospital NHS Trust. The postholder will be employed by UCLH.

NCL is making significant progress towards improving efficiency, outcomes and quality of care through the Long Term Conditions Locally Commissioned Service (LTC LCS) which aims to embed best practice in the management of LTCs within PCNs.

The NCL Health Alliance is working with the ICB to run an LTC programme that aims to design and test an improved model of care to bring change across the system in the management of LTCs. It aims to complement the LTC LCS through supporting coordination of care across acute, community and mental health for the most complex patients.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year Band 5 including high-cost area supplement (HCAS)

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Flexible working

Reference number

B0273-25-0002

Job locations

76-78

Portland Place

London

W1B 1NT

Job description

Job responsibilities

Supporting the LTC consultant and clinical coordinator with the gathering of information
Case management, including organisation of regular case discussions between the LTC team and PCN representatives
Regular contact with teams across NCL provider organisations and a range of GP practices will also be required
Effective follow-up and monitoring of outcomes
An understanding of how we support patient and public involvement in our work
A commitment to equity, diversity and inclusion and an understanding of how these principles apply to this role.

Job description

Job responsibilities

Supporting the LTC consultant and clinical coordinator with the gathering of information
Case management, including organisation of regular case discussions between the LTC team and PCN representatives
Regular contact with teams across NCL provider organisations and a range of GP practices will also be required
Effective follow-up and monitoring of outcomes
An understanding of how we support patient and public involvement in our work
A commitment to equity, diversity and inclusion and an understanding of how these principles apply to this role.

Person Specification

Experience

Essential

Highly proactive and able to work autonomously, prioritise, organise and plan own workload and deliver results consistently
Experience of working to administratively support coordination of care such as supporting an MDT or case management
Ability to work both as part of a team and independently without supervision, making decisions or requesting support as appropriate
Proficient in use of MS Office and experience with at least one of EMIS, Rio and EPR systems essential
Experience of managing multiple concurrent tasks in a fast-paced and changing environment
Excellent time-management and organisational skills, and attention to detail
Flexible and comfortable working with ambiguity
Interest in being part of an evaluated programme
Experience of project work
Effective problem-solving skills and ability to respond to sudden unexpected demands, including using judgement to deliver troubleshooting activity as required
Good written and verbal communication skills with the confidence to develop productive working relationships and communicate effectively with people in a wide range of professional roles, as well as with patients and public that are involved in our work
Current employment within the NCL system is desirable.

Person Specification

Experience

Essential

Highly proactive and able to work autonomously, prioritise, organise and plan own workload and deliver results consistently
Experience of working to administratively support coordination of care such as supporting an MDT or case management
Ability to work both as part of a team and independently without supervision, making decisions or requesting support as appropriate
Proficient in use of MS Office and experience with at least one of EMIS, Rio and EPR systems essential
Experience of managing multiple concurrent tasks in a fast-paced and changing environment
Excellent time-management and organisational skills, and attention to detail
Flexible and comfortable working with ambiguity
Interest in being part of an evaluated programme
Experience of project work
Effective problem-solving skills and ability to respond to sudden unexpected demands, including using judgement to deliver troubleshooting activity as required
Good written and verbal communication skills with the confidence to develop productive working relationships and communicate effectively with people in a wide range of professional roles, as well as with patients and public that are involved in our work
Current employment within the NCL system is desirable.

Employer details

Employer name

UCLPartners

Address

76-78

Portland Place

London

W1B 1NT

Employer's website

https://uclpartners.com/ (Opens in a new tab)

Employer details

Employer name

UCLPartners

Address

76-78

Portland Place

London

W1B 1NT

Employer's website

https://uclpartners.com/ (Opens in a new tab)

For questions about the job, contact:

HR Team

hr@uclpartners.com

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year Band 5 including high-cost area supplement (HCAS)

Contract

Fixed term

Duration

10 months

Working pattern

Full-time, Flexible working

Reference number

B0273-25-0002

Job locations

76-78

Portland Place

London

W1B 1NT

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