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St Catherine’s Hospice

Advice Line Assistant

The closing date is 09 April 2026

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Job summary

PLEASE APPLY FOR THIS VACANCY DIRECTLY VIA OUR WEBSITE -

https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=90449d58-9661-4d4f-af7a-5486ac07a25b

Main duties of the job

About You:

Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast paced environment and make a difference when it matters most?

We are seeking anorganised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.

About us

About Us:

St Catherines Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.

We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, wed love to hear from you.

We are seeking a weekend Advice Line Assistant to be the frontline voice for referrals and queries to St Catherine's.

Details

Date posted

25 March 2026

Pay scheme

Other

Salary

£10,328.38 to £11,303.84 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0271-VA235

Job locations

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


Job description

Job responsibilities

The Role:

This post is offered on apermanent, part timebasis, working 15 hours per week. These hours are worked Saturday and Sunday hours from 8am to 4pm.

Advice Line Assistantrole will bring:

  • Handling calls from patients, families and professionals with sensitivity
  • Providing customer service and administrative support to help operate our 365 day service
  • Keeping accurate records of all calls and ensuring confidentiality
  • Fostering positive working relationships with internal and external colleagues, supporters and the general public

Job description

Job responsibilities

The Role:

This post is offered on apermanent, part timebasis, working 15 hours per week. These hours are worked Saturday and Sunday hours from 8am to 4pm.

Advice Line Assistantrole will bring:

  • Handling calls from patients, families and professionals with sensitivity
  • Providing customer service and administrative support to help operate our 365 day service
  • Keeping accurate records of all calls and ensuring confidentiality
  • Fostering positive working relationships with internal and external colleagues, supporters and the general public

Person Specification

Qualifications

Essential

  • Educated to at least GCSE C in English and Maths
  • Evidence of continuing personal and professional development

Desirable

  • Additional computer skills qualifications eg ECDL
  • Qualification (RSA) in Secretarial/Administration or equivalent administrative experience

Experience

Essential

  • Call handling experience
  • Excellent communication both verbal and written, interpersonal and the ability to communicate matters clearly and precisely.

Desirable

  • Recent voluntary sector experience
  • Recent health care sector experience
Person Specification

Qualifications

Essential

  • Educated to at least GCSE C in English and Maths
  • Evidence of continuing personal and professional development

Desirable

  • Additional computer skills qualifications eg ECDL
  • Qualification (RSA) in Secretarial/Administration or equivalent administrative experience

Experience

Essential

  • Call handling experience
  • Excellent communication both verbal and written, interpersonal and the ability to communicate matters clearly and precisely.

Desirable

  • Recent voluntary sector experience
  • Recent health care sector experience

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

HR Manager

jobs@stch.org.uk

01293447353

Details

Date posted

25 March 2026

Pay scheme

Other

Salary

£10,328.38 to £11,303.84 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0271-VA235

Job locations

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


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