Individual Giving Fundraising Manager

Job responsibilities

Youll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. Youre driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.

Attitude and Behaviours

Essential

• Flexible approach to change, innovation and progress in the work environment
• Proactive, motivated, organised with strong time-management skills.
• Compassionate and human approach to building and maintaining relationships.
• A positive assertive attitude to all aspects of work and development.
• Professional, confident and compassionate approach to work.
• High standard of diplomacy, integrity and reliability.
• Ability to work across teams and departments, inspiring, engaging and enabling colleagues to achieve results.
• Able to work calmly under pressure and deliver results to a high standard.
• Excellent attention to detail with high levels of accuracy.
• Flexible, adaptable and able to work on own initiative.
• Problem solver and open minded creative thinker.
• Self- reliant and able to take initiative and work well as part of a team
• Ability to deal sensitively with patients, carers and supporters while meeting the needs of the hospice.
• Willingness and ability to work occasional unsociable hours when required.
• Ability to demonstrate and model St Catherine's values in all aspects of work.

Desirable

• Experience of working in a hospice/healthcare setting.

Qualifications

Essential

• Educated to A level or equivalent, with grade A-C GCSE level in English and Maths.

Desirable

• Fundraising qualification
• Management training
• Professional fundraising training
• Chartered Institute of Fundraising membership/qualification or equivalent
• Full driving licence and access to vehicle for business use

Experience

Essential

• Experience in a management level role
• Significant experience in a fundraising role.
• Experience in at least two of the following fields: Regular Giving, Lottery, Appeals, In memory giving, Legacy Marketing, Mid Value programmes
• Demonstratable experience of developing and maintaining a customer or donor focused environment, with the ability to provide excellent donor care to supporters.
• Demonstratable experience of developing plans for and delivering exceptional stewardship and/or donor care.
• Demonstratable experience of leading or managing multiple projects at the same time.
• Demonstratable experience of identifying a donor or customers potential and acting to maximise this potential.
• Demonstratable experience of delegating tasks in order to achieve objectives.
• Experience of developing plans, strategies, objectives, targets and budgets.
• Experience of using insight to inform decisions or work.
• Excellent team skills, including leadership skills, with an ability to work across teams and in project groups.
• Ability to inspire, motivate and manage colleagues and volunteers.
• Exceptional verbal and written communication skills, including experience of making asks.
• Experience of being an ambassador and building strong working relationships, internally and externally.
• Experience of producing compelling and impactful written materials which inspire and motivate.
• Demonstratable experience of managing suppliers, ensuring a cost-effective service is delivered.
• Experience of monitoring, tracking and reporting on income and expenditure.
• Proficient in using Microsoft Office packages and databases

Desirable

• Experience of using Raiser's Edge.