Individual Giving Fundraiser

Job description

Job responsibilities

You will develop and deliver a wide range of opportunities to engage the public with leaving a gift in a Will. You will also lead on the creation and execution of a Middle Value donor programme, working in collaboration with the Partnerships team. This key role will ensure that this cohort of supporters receive exceptional donor care, effectively stewarding supporters and identifying appropriate onward journeys to retain support in the future. This role will be central to identifying, launching and developing long term relationships with potential high value and major donor supporters, maximising their potential lifetime value with a view to ultimately pledging a legacy gift in the future.

Person Specification

Attitude and Behaviours

Essential

• Flexible approach to change, innovation and progress in the work environment.
• Compassionate and human approach to building and maintaining relationships.
• A positive assertive attitude to all aspects of work and development.
• Professional, confident and compassionate approach to work.
• High standard of diplomacy, integrity and reliability.
• Ability to work across teams and departments, inspiring, engaging and enabling colleagues to achieve results.
• Able to work calmly under pressure and deliver results to a high standard.
• Proactive, motivated, organised with strong time-management skills.
• Excellent attention to detail with high levels of accuracy.
• Flexible, adaptable and able to work on own initiative.
• Problem solver and open minded creative thinker.
• Self- reliant and able to take initiative and work well as part of a team
• Ability to deal sensitively with patients, carers and supporters while meeting the needs of the hospice.
• Willingness and ability to work occasional unsociable hours when required.
• Ability to demonstrate and model St Catherine's values in all aspects of work.

Experience

Essential

• Minimum of two years in a fundraising or customer facing role.
• Demonstratable experience of working in a customer or donor focused environment with the ability to provide excellent donor care to supporters.
• Demonstratable experience of delivering exceptional stewardship and/or donor care.
• Demonstratable experience of identifying a donors potential and acting to maximise this potential.
• Excellent team skills with an ability to work across teams and in project groups.
• Exceptional verbal and written communication skills, including experience of making asks.
• Experience of being an ambassador and building strong working relationships, internally and externally.
• Experience of producing compelling and impactful written materials which inspire and motivate.
• Proficient in using Microsoft Office packages and databases.

Desirable

• Experience of using Raiser's Edge.
• Ability to inspire, motivate and manage volunteers.
• Experience in delivering legacy promotion activity
• Experience of delivering a Mid Value donor programme
• Experience of monitoring, tracking and reporting on income and expenditure.

Qualifications

Essential

• Educated to A level or equivalent, with grade A-C GCSE level in English and Maths.

Desirable

• Fundraising qualification
• Professional fundraising training
• Chartered Institute of Fundraising membership/qualification or equivalent

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL

Employer's website

https://www.stch.org.uk/ (Opens in a new tab)