Job summary
Please
apply for this vacancy via the St Catherines Hospice Website where you can find
a detailed Job Description.
Please
copy and paste the information below into your search engine and this will take
you directly to this vacancy on our website:
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0fcf45c4-87d3-4d0e-ba23-289b6582f225
Main duties of the job
Are you an experienced Administrator looking for your
next challenge? We have an exciting opportunity to join our friendly Clinical
Services Support Team.
The successful candidate will have current experience
of working within a challenging administrative environment, with advanced ICT
skills, (Outlook, Word and Excel). Call-handling or busy reception experience
is essential. You will possess first-rate communication and organisational
skills and an ability to prioritise workload, paying attention to detail is
vital within this role. Excellent
customer service skills and capacity to work on your own initiative, as well as
part of a team are key.
About us
When you join St Catherines, youll be joining a supportive
team all working towards abig ambition: to help everyone face death informed,
supported and pain free. If that sounds like something youd find fulfilling,
please apply today.
Employees at St Catherines Hospice can enjoy a variety of benefits
including:
25 days holiday, increasing with length of service to 30 days + public
holidays
Option to buy or sell up to 1 week of annual leave
Day off for volunteering
Day off for moving house
Blue Light Card
Cycle to work scheme
Eye test vouchers
Generous Pension Up to 9% employer contributions or honour of NHS
pension
Enhanced maternity/adoption pay
Life Assurance 4x basic salary
Pay enhancement of unsocial hours
Flu Jabs
Counselling Offering
Discounted Gym
Schwartz rounds
Wellbeing Supervision (aka clinical supervision)
Career pathway and progression
Job description
Job responsibilities
The Clinical Administrators provide high-quality,
efficient, wide-ranging, and flexible administrative support.
Inpatient unit (nursing, medical
therapies, medical team including Consultants and Clinical Support
Services Manager)
To ensure service flexibility and
reliability, you will need to develop and maintain a clear understanding of the
administrative needs and deliverables for each service area.
Excellent communication and
organisational skills, personal integrity, and the ability to model the
hospice's values are integral to the role.
Job description
Job responsibilities
The Clinical Administrators provide high-quality,
efficient, wide-ranging, and flexible administrative support.
Inpatient unit (nursing, medical
therapies, medical team including Consultants and Clinical Support
Services Manager)
To ensure service flexibility and
reliability, you will need to develop and maintain a clear understanding of the
administrative needs and deliverables for each service area.
Excellent communication and
organisational skills, personal integrity, and the ability to model the
hospice's values are integral to the role.
Person Specification
Qualifications
Essential
- Educated to at least GCSE C in English and Maths.
- Administrative experience.
- Evidence of continuing personal and professional development.
Desirable
- Additional computer skills qualifications e.g. ECDL
- Qualification (RSA) in Secretarial/Administration or equivalent
Attitude and Behaviours
Essential
- Willingness and desire to embrace change, innovation and progress to support patient care.
- Self reliant, highly motivated and able to take initiative.
- High standard of diplomacy, integrity and reliability.
- Problem solver and flexible creative thinker.
- Calm and capable approach to difficult situations.
- Willingness and ability to vary work hours when required.
- A positive assertive attitude to all aspects of work and development.
- Professional, confident and compassionate approach to work.
- Resilient practitioner with the ability to work under pressure at times.
- Willingness to learn new skills and undertake further study.
- related to role.
- Confidence and self-awareness of own limitations and professional boundaries.
- Ability to demonstrate and model St Catherines values in all aspects of work.
Experience
Essential
- Confident communicator.
- Excellent communication both verbal and written with the ability to communicate matters clearly and precisely.
- Lead challenging conversations with a sensitive and thoughtful approach.
- Ability to remain calm when speaking to recently bereaved families/carers.
- When speaking with family members or carers about conflicts within families, whether before or after a death, it is essential to remain impartial and neutral.
- Call handling experience.
- Experience and high-level skills range of information technology applications, databases, Zoom and Teams.
- Excellent organisational and time management skills.
- Experience of working across boundaries.
- Excellent attention to detail including proof reading.
- Ability to manage a variety of tasks concurrently.
- Understanding of confidentiality and data protection issues.
Desirable
- Recent voluntary sector experience.
- Recent health care sector experience.
- Ability to use shorthand or other speed writing technique.
Person Specification
Qualifications
Essential
- Educated to at least GCSE C in English and Maths.
- Administrative experience.
- Evidence of continuing personal and professional development.
Desirable
- Additional computer skills qualifications e.g. ECDL
- Qualification (RSA) in Secretarial/Administration or equivalent
Attitude and Behaviours
Essential
- Willingness and desire to embrace change, innovation and progress to support patient care.
- Self reliant, highly motivated and able to take initiative.
- High standard of diplomacy, integrity and reliability.
- Problem solver and flexible creative thinker.
- Calm and capable approach to difficult situations.
- Willingness and ability to vary work hours when required.
- A positive assertive attitude to all aspects of work and development.
- Professional, confident and compassionate approach to work.
- Resilient practitioner with the ability to work under pressure at times.
- Willingness to learn new skills and undertake further study.
- related to role.
- Confidence and self-awareness of own limitations and professional boundaries.
- Ability to demonstrate and model St Catherines values in all aspects of work.
Experience
Essential
- Confident communicator.
- Excellent communication both verbal and written with the ability to communicate matters clearly and precisely.
- Lead challenging conversations with a sensitive and thoughtful approach.
- Ability to remain calm when speaking to recently bereaved families/carers.
- When speaking with family members or carers about conflicts within families, whether before or after a death, it is essential to remain impartial and neutral.
- Call handling experience.
- Experience and high-level skills range of information technology applications, databases, Zoom and Teams.
- Excellent organisational and time management skills.
- Experience of working across boundaries.
- Excellent attention to detail including proof reading.
- Ability to manage a variety of tasks concurrently.
- Understanding of confidentiality and data protection issues.
Desirable
- Recent voluntary sector experience.
- Recent health care sector experience.
- Ability to use shorthand or other speed writing technique.
