Children's Hospice Operational Manager

Job responsibilities

To be a dynamic visible service leader. As the hospice manager you will be responsible for the embedding of quality care delivery within the team and providing assurance reports to the senior team.

To lead on further developing Brian House to support the vision and values of Trinity in meeting the changing needs of the children and families on the Blackpool Fylde and Wyre Coast. Our aim is to reach out to all the families who have a child with a palliative care need and supporting when and where they need it which can include in the child’s own home, the hospice, hospital, or any other setting the child may require support in.

The hospice manager will be responsible for ensuring the service is consistent with all the Trinity Services and will be required to work collaboratively under the Assistant Clinical Director to ensure expertise, support and service standards are of the highest quality keeping the child at the centre of all developments

The hospice manager will be responsible for ensuring the service is well led, ensuring links with the wider system and developing an integrated approach to Paediatric Palliative and end of Life care ensuring accessibility and consistency to all, reaching as many children and families as possible delivering and developing quality services. The current services provided include direct clinical care, respite, family support, sibling support, end of life care and symptom management, tots, baby, parent, and grandparent groups.

The hospice manager will be responsible for:

· Embedding positive leadership, communication, and teamwork across the Strategic Network supporting the Assistant Clinical Director and within the team with clear escalation when senior support is required.

· Establishing robust and effective working relationships with the different departments including the inpatient unit, children’s counselling services, community team, living well service, administration team, volunteers, pharmacy and facilities team.

· Ensuring the team are empowered to lead on the delivery of aspects of service or business requirements with oversight and support

· Ensuring every role within the care team has clear, effective line management in place monitoring wellbeing, performance, clinical competencies and professional development supported by the Trainee Advance Clinical Practitioner and Paediatric Consultant for advice regarding competencies required.

· Supporting seamless integration and positive teamwork between each team and different grades within the team.

· Ensuring all relevant policies and procedures are up to date.

· Ensuring incident reporting and processes are adhered to for governance assurance.

· Ensuring an effective teaching and supervision structure is in place and that accurate and up to date records are maintained.

An essential part of this role is ensuring families are welcomed, engaged, and listened to throughout their journey with Brian House and this will influence the service provided. This includes ensuring that:

· The child remains the centre of all decisions and their voice is evidenced in the care delivery and records.

· Individualised care is delivered, and families are supported throughout their journey, particularly during a crisis or at the end of their life in the child and families preferred place of care/death.

· Children and families have confidence in the service that we provide and the quality of clinical care delivered.

· The welfare of children and young people is safeguarded and promoted.

The Children’s Hospice Manager is responsible for ensuring the relationship with other providers is a positive collaboration ensuring care is delivered to families in a joined-up approach to support seamless communication and care delivery whilst improving standards, sharing expertise, and reducing duplication for families.

The Hospice Manager will provide strong visible leadership ensuring that learning safety and quality are embedded routinely into the culture of the team ensuring:

· The values and behaviours of Trinity are embedded and visible in the team culture.

· Risk assessment and awareness systems are robust, and a culture of safety, shared learning and reflective practice is in place.

· That clear clinical standards are maintained, and assurance processes are in place to ensure care delivery is of the highest standards including but not limited to clinical care, infection control, medication management, moving and handling, tissue viability, health and safety and information governance including documentation standards with the support of the Trainee Advance Clinical Practitioner and the Paediatric Palliative Consultant.

· Clear staff development programmes are in place with visible leadership, ensuring that the wider team implements dynamic learning and training programmes delivering compliance with mandatory training and the continued development of expertise and professional development within the care team ensuring the available workforce is competent and confident.

· Ensuring the workforce management systems deliver safe staffing and a service that can be responsive to the changing clinical demands and patient needs.

Qualifications

Essential

• Education to degree level or equivalent knowledge and skills gained through a combination of alternative study or employment experience.
• Willing to work towards a management qualification at level 7

Desirable

• Degree/Diploma in palliative care for children or equivalent
• Managerial qualification
• Masters degree or working towards a masters module

Experience

Essential

• Considerable leadership and management experience with lead responsibility for a, department, or other medium staff team
• Adherence to statutory requirements, standards, and regulations
• Knowledge of the legislation and key drivers within paediatric palliative care, both local and national agendas
• Understanding of Clinical Governance and the implications for the clinical service including experience of quality issues
• Understanding of key health policies and legislation, including sound understanding of key HR practices

Desirable

• Experience of effectively managing change in an organisation
• Significant hands on experience providing palliative care for children and their families
• Knowledge and understanding of the Care Standards Act 2000 and of the Regulations relating to Childrens hospices
• Experience of effectively managing and responding to complaints/concerns
• Experience of audit and research
• Extensive knowledge and insight into the needs and current issues of children with life limited conditions and their families

Skills and Abilities

Essential

• Ability to work autonomously.
• Ability to provide evidence of being self-motivated and being able to motivate others.
• Ability to communicate effectively with colleagues, service users, their families, and external professionals from a multitude of disciplines.
• Ability to lead a multidisciplinary team effectively.
• Well-developed skills and understanding of people management and team leadership.
• Ability to retain resilience whilst working in a demanding and sometimes unpredictable environment.
• Ability to demonstrate the required level of behaviour in keeping with Trinitys core behaviours and values.
• Ability to work in a proactive and innovative way with demonstrable evidence of developing a service/managing a significant project.
• Ability to represent the service in a wide variety of public and professional forums.
• Excellent communication presentation and interpersonal skills.
• Enhanced clinical skills within paediatric palliative care.
• Evidence of effective management of change.
• Effective organisational on-going planning and administrative skills, including own workload and others in a need focussed environment.
• Good working knowledge of Microsoft Office suite including Word, Excel, Outlook.

Personal Qualities

Essential

• A personal commitment to and empathy for the philosophy of childrens palliative care.
• A collaborative approach which is courteous, confident, consistent, approachable, and non-confrontational.
• Resourceful, energetic and a creative/solution focussed approach to work.
• An understanding of importance of maintaining personal and professional wellbeing and resilience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).