Job summary
Come join us at this exciting time and help us bring our new and ambitious fundraising aims to life!
Helen & Douglas House provides outstanding palliative care to children and their families throughout Oxfordshire and the surrounding counties. The Fundraising team needs to raise around £4 million from the public every year to ensure that these vital services can continue. You can play a pivotal role in making this happen!
This is a permanent position, ideally full-time but we would welcome a conversation around part-time / flexible hours.Thisis a hybrid full-time role with 2 day per week spent working in our office in Cowley, Oxford.
About the team:
You will report to the Senior Individual Giving & Legacies Manager and line manage the Individual Giving & Legacies Executive. Your team is part of the wider fundraising team of which there are 16 individuals across the various income streams. You will also work closely with our Data Insights Manager, Data Support Officer and Marketing team.
Main duties of the job
About the job:
We have a wonderful opportunity to join our Fundraising Team as our Individual Giving & Legacies Manager.
You will have a minimum of 1 years experience in an individual giving, legacies or marketing role, and you will have experience managing complex projects.
Your Responsibilities:
- Lead on the development and delivery of the charitys supporter acquisition and retention strategies to maximise the number of active supporters on the database and their lifetime value.
- Plan, execute and evaluate individual giving fundraising campaigns to recruit and retain individual donors across a range of offline and digital channels, including direct mail, door drops, inserts, face to face, telephone, radio, email and social media.
- Help to develop and deliver our new legacy marketing plan to cultivate and retain confirmed legacy supporters.
- Lead, manage and inspire the Individual Giving Executive, ensuring that they are effectively trained, developed and motivated.
About you:
The successful candidate will have experience in an individual giving, legacies or marketing role, including managing campaigns across a range of digital and traditional channels, and a passion and commitment to the work and aims of Helen & Douglas House. They will be a strong communicator with excellent organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.
About us
Helen &Douglas House offer the following benefits:
- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
- Life assurance x4 your annual salary.
-Group Personal Pension scheme with 7% employer contribution.
- Eye care voucher scheme.
- Cycle to work scheme.
- Octopus electric vehicle leasing scheme.
- Occupational sick pay and maternity pay.
- Enhanced maternity leave and shared paternity leave.
- A flexible working environment.
- Investment in your Continuous Professional Development.
- Employee Assistance Programme.
- Recommend a friend scheme.
- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Job description
Job responsibilities
The Individual Giving &
Legacy Manager is responsible for delivering our individual giving and legacy programmes
to maximise income from individual donors and legacy pledgers. You will lead donor
recruitment and retention activities and will work across several different
income streams, including regular giving, cash, lottery, and legacies to
deliver circa £1.5 million in income annually, with the ambition to grow this
to £2million by 2027/28. You will monitor an expenditure budget of circa £500k
annually.
Line managing the
Individual Giving & Legacies Executive, and working with the rest of the
team, you will deliver a calendar of fundraising campaigns and activities
including direct mail, telephone, face-to-face, social media and email. You
will be responsible for monitoring performance of our individual giving income
streams and legacy programme, working with colleagues to evaluate campaigns and
make recommendations for improvement.
Job description
Job responsibilities
The Individual Giving &
Legacy Manager is responsible for delivering our individual giving and legacy programmes
to maximise income from individual donors and legacy pledgers. You will lead donor
recruitment and retention activities and will work across several different
income streams, including regular giving, cash, lottery, and legacies to
deliver circa £1.5 million in income annually, with the ambition to grow this
to £2million by 2027/28. You will monitor an expenditure budget of circa £500k
annually.
Line managing the
Individual Giving & Legacies Executive, and working with the rest of the
team, you will deliver a calendar of fundraising campaigns and activities
including direct mail, telephone, face-to-face, social media and email. You
will be responsible for monitoring performance of our individual giving income
streams and legacy programme, working with colleagues to evaluate campaigns and
make recommendations for improvement.
Person Specification
Knowledge
Essential
- Working knowledge of key digital marketing techniques.
Desirable
- Strong working knowledge of fundraising legislation and regulations, including GDPR, Fundraising Code of Conduct and Gift Aid.
Experience
Essential
- Experience in an individual giving, legacies or marketing role, including managing campaigns across a range of digital and traditional channels. Experience in managing complex projects involving multiple stakeholders and delivering them to budget and schedule. Experience in monitoring budgets, regular variance reporting and reforecast and planning contingency action to achieve financial targets. Experience of using data analysis and supporter insight to support decision making. Experience of working with agencies, freelancers, and suppliers to deliver marketing projects and campaigns. Experience of people management, including objective setting, appraisals and coaching. Excellent oral and written communications skills, including the ability to write concise briefs and carry out presentations and pitches, and to produce written documents to a high standard.
Desirable
- Experience of innovation processes and/or product development.
- Experience of using data analysis and supporter insight to support decision making. Experience of Donorflex or other similar relational database.
Skills
Essential
- Ability to proactively plan and manage a varied and busy workload. Creative and able to persuade others of ideas. Flexible and capable of using initiative, tact and discretion. Strong team worker and motivator of self. Resilient and be able to maintain a positive attitude. Excellent attention to detail. Excellent Microsoft Office skills (Excel and Word).
Person Specification
Knowledge
Essential
- Working knowledge of key digital marketing techniques.
Desirable
- Strong working knowledge of fundraising legislation and regulations, including GDPR, Fundraising Code of Conduct and Gift Aid.
Experience
Essential
- Experience in an individual giving, legacies or marketing role, including managing campaigns across a range of digital and traditional channels. Experience in managing complex projects involving multiple stakeholders and delivering them to budget and schedule. Experience in monitoring budgets, regular variance reporting and reforecast and planning contingency action to achieve financial targets. Experience of using data analysis and supporter insight to support decision making. Experience of working with agencies, freelancers, and suppliers to deliver marketing projects and campaigns. Experience of people management, including objective setting, appraisals and coaching. Excellent oral and written communications skills, including the ability to write concise briefs and carry out presentations and pitches, and to produce written documents to a high standard.
Desirable
- Experience of innovation processes and/or product development.
- Experience of using data analysis and supporter insight to support decision making. Experience of Donorflex or other similar relational database.
Skills
Essential
- Ability to proactively plan and manage a varied and busy workload. Creative and able to persuade others of ideas. Flexible and capable of using initiative, tact and discretion. Strong team worker and motivator of self. Resilient and be able to maintain a positive attitude. Excellent attention to detail. Excellent Microsoft Office skills (Excel and Word).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
