Job summary
Help us make a difference to people with life-limiting illnesses...
Would you like to be part of a motivated, compassionate team who are passionate about providing a high standard of care to people either living with or caring for someone with a life-limiting illness?
Apply now to join our Patient & Carer Wellbeing Service team as a Nursing Assistant.
You'll be part of a multi-disciplinary team of professionals providing a holistic approach that is sensitive and responsive to the ever-changing needs of patients, their families and their carers.
The Patient & Carer Wellbeing Service provides a blended model of palliative care, including telephone support, outpatient and face-to-face services.
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 25 charity shops in Coventry and Warwickshire.
We offer a wide range of benefits including:
- Option to continue your NHS pension
- 28 days annual leave + bank holidays, increasing with long service
- Free parking at our hospice sites
- Winter savings scheme
- Blue Light Card & other discount schemes
- Staff wellbeing team & mental health first aiders
- Employee Assistance Programme
- Cycle to work scheme
- Free flu jabs
- 24/7 GP access
- Free eye tests
Main duties of the job
A typical day as a Nursing Assistant in this team could involve:
- Assisting with running Information and Support group sessions
- Offering telephone support for a caseload of patients
- Working with volunteers to deliver individual and group activities
- Working in partnership with external providers to ensure effective communication and efficient use of resources
About you
We are seeking a Nursing Assistant with:
- NVQ Level 3 or equivalent
- Experience of providing individualised care and support to patients and families with life-limiting illnesses, within hospice / palliative care / community settings
- Multidisciplinary team working experience
- Communication, teamwork, IT and interpersonal skills
- Understanding of safeguarding
- Compassion and enthusiasm for palliative care
- The right to work in the UK (we cannot provide sponsorship)
This role involves driving across Coventry and Warwickshire, including home visits, so you must also have a UK driving licence and a vehicle for work.
Similar roles you might have experience in include: Healthcare Assistant; HCA; Health Care Assistant; Care Support Worker; Carer.
This role requires an enhanced DBS check, including the children's and adults' barred lists, because this role involves providing adult healthcare and supporting patients and their families in their homes. We will arrange and cover the cost of this check.
About us
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions including about support or adjustments - please contact us on 01926 838 849, recruitment@mytonhospice.orgor by post: HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX.
We share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.
Job description
Job responsibilities
Main Duties & Responsibilities:
- Actively contributes
and promotes a team approach to care, based on mutual support and respect.
- Actively listens and communicates with patients,
families and carers via the telephone, virtually and face to face in a
sensitive manner, recognising the need to pass on information to the Registered
Nurses.
- Engage and positively deliver, with the
assistance of volunteers, group activities of support and education aligned to
the service in the teams weekly information and support groups.
- Provide
cover for the Rugby Myton Support Hub as may be required.
- Actively engages in the use of Information technology
(IT) to support patients and families where virtual support has been identified
as the preferred method of contact.
- Ensures safe and
responsible use of equipment; identifies and reports to senior colleagues
any malfunctions and takes action to maintain safety as directed.
- Following
appropriate training, have an awareness of available equipment that may
need to be used within a group session, in accordance to Moving and Manual
Handling Policy.
- Ensures
that documentation is completed accurately and legibly in accordance with
local guidance, and confidentiality is maintained using Caldicott
Guidelines.
- To
help make patients, relatives, carers and friends feel comfortable and welcome
when attending the Outpatient setting at the Hospice site.
- Actively contribute to developing the service
to enhance the care and support available to patients, carers and families.
- Be
responsible for own continued development.
Communication:
Answer the telephone in a
polite and courteous manner and with regards to confidentiality policy. Refer calls to colleagues as appropriate.
- Contribute
to the support of volunteers ensuring effective communication is
maintained.
- Demonstrate
effective communication and work in partnership with patient, carers,
Wellbeing Service nursing team and other members of the multi-disciplinary
team, to ensure that care and support reflects individual needs. To alert the Wellbeing Service Lead/Senior
Nurses of any concerns of crisis or problems arising with a patient or
family/carer.
- Promote
patients and carers as partners in care and treatment.
- Participate in the orientation of all new
staff within the information and support group sessions.
- Under guidance from
senior colleagues, develop excellent customer care skills, which will
contribute to a positive profile of the Hospice.
- Contribute to the appropriate and efficient use
of supplies and resources.
- Ensuring incidents and clinical adverse events
and near misses are reported, and assist in the investigation at clinical
level as required.
- To be conversant and comply with the policies
and procedures of Myton Hospice including Confidentiality, Health and
Safety, Fire and Child Protection.
- To promote
a safe working environment under the Health and Safety at work Act (1974),
ensure health and safety of staff, patients and visitors by complying with
appropriate standards, including decontamination, infection control,
COSHH, Medical Devices.
- Ensure
the Day Unit environment is safe, clean and tidy, and adhere and comply with
the Hospices Infection Control Prevention and Control Policy, Dress code and
all other Hospice Policies and Guidance.
Job description
Job responsibilities
Main Duties & Responsibilities:
- Actively contributes
and promotes a team approach to care, based on mutual support and respect.
- Actively listens and communicates with patients,
families and carers via the telephone, virtually and face to face in a
sensitive manner, recognising the need to pass on information to the Registered
Nurses.
- Engage and positively deliver, with the
assistance of volunteers, group activities of support and education aligned to
the service in the teams weekly information and support groups.
- Provide
cover for the Rugby Myton Support Hub as may be required.
- Actively engages in the use of Information technology
(IT) to support patients and families where virtual support has been identified
as the preferred method of contact.
- Ensures safe and
responsible use of equipment; identifies and reports to senior colleagues
any malfunctions and takes action to maintain safety as directed.
- Following
appropriate training, have an awareness of available equipment that may
need to be used within a group session, in accordance to Moving and Manual
Handling Policy.
- Ensures
that documentation is completed accurately and legibly in accordance with
local guidance, and confidentiality is maintained using Caldicott
Guidelines.
- To
help make patients, relatives, carers and friends feel comfortable and welcome
when attending the Outpatient setting at the Hospice site.
- Actively contribute to developing the service
to enhance the care and support available to patients, carers and families.
- Be
responsible for own continued development.
Communication:
Answer the telephone in a
polite and courteous manner and with regards to confidentiality policy. Refer calls to colleagues as appropriate.
- Contribute
to the support of volunteers ensuring effective communication is
maintained.
- Demonstrate
effective communication and work in partnership with patient, carers,
Wellbeing Service nursing team and other members of the multi-disciplinary
team, to ensure that care and support reflects individual needs. To alert the Wellbeing Service Lead/Senior
Nurses of any concerns of crisis or problems arising with a patient or
family/carer.
- Promote
patients and carers as partners in care and treatment.
- Participate in the orientation of all new
staff within the information and support group sessions.
- Under guidance from
senior colleagues, develop excellent customer care skills, which will
contribute to a positive profile of the Hospice.
- Contribute to the appropriate and efficient use
of supplies and resources.
- Ensuring incidents and clinical adverse events
and near misses are reported, and assist in the investigation at clinical
level as required.
- To be conversant and comply with the policies
and procedures of Myton Hospice including Confidentiality, Health and
Safety, Fire and Child Protection.
- To promote
a safe working environment under the Health and Safety at work Act (1974),
ensure health and safety of staff, patients and visitors by complying with
appropriate standards, including decontamination, infection control,
COSHH, Medical Devices.
- Ensure
the Day Unit environment is safe, clean and tidy, and adhere and comply with
the Hospices Infection Control Prevention and Control Policy, Dress code and
all other Hospice Policies and Guidance.
Person Specification
Qualifications
Essential
- Level 3 NVQ or equivalent, or working towards
Skills and Attributes
Essential
- Motivated and enthusiastic
- Excellent personal and communication skills
- Creative, resourceful and imaginative
- Good role model
- Knowledge and understanding of safeguarding
- Basic IT computer skills
- Kind and compassionate
- Commitment to the Myton values
- Team player / Lone worker
- Good IT skills
Desirable
Other
Essential
- Flexible working hours
- Ability to travel across sites if required
- Must hold a full UK driving licence
- Passed fit for post by Occupational Health
- The right to work in the UK (we cannot provide sponsorship)
Experience
Essential
- Two years' experience of hospice, hospital or community nursing
- Experience of Multi-Disciplinary Team working
- Experience working in a palliative care setting
- Experience of caring for patients and families with life limiting conditions
Person Specification
Qualifications
Essential
- Level 3 NVQ or equivalent, or working towards
Skills and Attributes
Essential
- Motivated and enthusiastic
- Excellent personal and communication skills
- Creative, resourceful and imaginative
- Good role model
- Knowledge and understanding of safeguarding
- Basic IT computer skills
- Kind and compassionate
- Commitment to the Myton values
- Team player / Lone worker
- Good IT skills
Desirable
Other
Essential
- Flexible working hours
- Ability to travel across sites if required
- Must hold a full UK driving licence
- Passed fit for post by Occupational Health
- The right to work in the UK (we cannot provide sponsorship)
Experience
Essential
- Two years' experience of hospice, hospital or community nursing
- Experience of Multi-Disciplinary Team working
- Experience working in a palliative care setting
- Experience of caring for patients and families with life limiting conditions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
