Job summary
This new
role of Patient Database Administrator will support the clinical administration
and IT teams to ensure the EMIS clinical records system is configured,
maintained and developed to enable clinical teams to keep safe, effective data
and focus on their vital roles of caring for patients and their families.
We are
seeking a Patient Database Administrator with:
-
Experience of using software
applications and solving problems within them
-
An information technology or
systems related subject qualification
-
Experience working with
sensitive and confidential data
-
A logical and problem-solving
mindset
-
Excellent verbal and written
communication
-
Skills in using all Microsoft
systems including the full 365 suite of products
This role
will include the need to travel to our Warwick site and occasionally
our Rugby site, from a regular base at Coventry.
This role will require a standard DBS check because it involves working in an adult healthcare environment.
Other roles
you may have experience of might include: Database Administrator, System Administrator, IT Helpdesk Assistant and Clinical Office Administrator.
Main duties of the job
As our Patient Database Administrator, a typical day might include:
- Following our structured change process to implement EMIS system changes and enhancements
- Providing reliable and approachable first line support for EMIS system users in response to problem resolution tickets they have raised
- Configuring templates, documents and screens relating to other clinical team activities in line with hospice requirements
- Testing, documenting and communicating any system changes clearly
- Supporting clinical teams maintain their data quality
- Helping clinical service system champions keep up to date and competent with relevant EMIS processes, and help them train new champions
This role will support our work by keeping our critical patient database system correctly configured, user-friendly and accurate, enabling all our clinical staff to care safely and effectively for people diagnosed with terminal illnesses and their families.
About us
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 25 charity shops in Coventry and Warwickshire.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
We now share interview questions with all
candidates in advance, to help reduce nerves and enable you to truly show your
best abilities. You are also welcome to bring any notes with you to your
interview, if you would find this helpful.
Job description
Job responsibilities
Role Purpose:
Working alongside the Project and Application Support Analyst, the Systems Administrator will ensure the EMIS
clinical system is configured, maintained, and developed to support safe,
effective, and compassionate end-of-life care. The role will work
collaboratively with clinical and non-clinical teams, ensuring digital systems
enable staff to focus on what matters most caring for patients and their
families.
Myton Core Values:
Our Core Values underpin
everything we do and all employees are expected to comply with our Values and
reflect these in their day to day work.
Main Duties & Responsibilities:
- Implement EMIS system changes, and enhancements using structured change
management processes.
- Configure templates, caseloads, documents,
appointments, and protocols in line with hospice requirements.
- Test, document, and communicate system changes
clearly, supporting staff confidence and adoption.
- Provide reliable and approachable first-line
support for EMIS users in response to tickets that have been raised, alongside
the clinical administration team, responding with patience, empathy, and
professionalism.
- Support clinical teams in maintaining their data quality
and consistency across the organisation.
- Take personal responsibility for maintaining system
standards and escalating risks appropriately.
- Support clinical administrators and the relevant
clinical teams resolving the issues identified through the data quality reports.
- Support
the service champions to ensure they remain competent and up to date with the
EMIS processes relevant to their area, including helping train new champions.
Job description
Job responsibilities
Role Purpose:
Working alongside the Project and Application Support Analyst, the Systems Administrator will ensure the EMIS
clinical system is configured, maintained, and developed to support safe,
effective, and compassionate end-of-life care. The role will work
collaboratively with clinical and non-clinical teams, ensuring digital systems
enable staff to focus on what matters most caring for patients and their
families.
Myton Core Values:
Our Core Values underpin
everything we do and all employees are expected to comply with our Values and
reflect these in their day to day work.
Main Duties & Responsibilities:
- Implement EMIS system changes, and enhancements using structured change
management processes.
- Configure templates, caseloads, documents,
appointments, and protocols in line with hospice requirements.
- Test, document, and communicate system changes
clearly, supporting staff confidence and adoption.
- Provide reliable and approachable first-line
support for EMIS users in response to tickets that have been raised, alongside
the clinical administration team, responding with patience, empathy, and
professionalism.
- Support clinical teams in maintaining their data quality
and consistency across the organisation.
- Take personal responsibility for maintaining system
standards and escalating risks appropriately.
- Support clinical administrators and the relevant
clinical teams resolving the issues identified through the data quality reports.
- Support
the service champions to ensure they remain competent and up to date with the
EMIS processes relevant to their area, including helping train new champions.
Person Specification
Qualifications
Essential
- 4 GCSEs grade A C inc maths & English or equivalent
- Professional/ vocational qualification in an information technology or systems related subject
Desirable
- A level or further post 16 education qualifications
Experience
Essential
- Working in an ICT or digital service environment
- Administration of software applications
- Problem solving relating to software applications
- Sharing knowledge with end users of systems to build their understanding and confidence
- Working with sensitive and confidential data
- Operating and working with a range of Microsoft systems including all Core 365 products
Desirable
- Working in a healthcare setting
- Creating system related training guides for end-users
Other
Essential
- Ability to travel between Coventry and Warwick Myton sites when needed
- The right to work in the UK (we cannot provide sponsorship)
Skills and Attributes
Essential
- Logical, problem-solving mindset
- Ability to self-prioritise work
- Excellent communication
- Ability to input, extract and interpret information from IT systems
Person Specification
Qualifications
Essential
- 4 GCSEs grade A C inc maths & English or equivalent
- Professional/ vocational qualification in an information technology or systems related subject
Desirable
- A level or further post 16 education qualifications
Experience
Essential
- Working in an ICT or digital service environment
- Administration of software applications
- Problem solving relating to software applications
- Sharing knowledge with end users of systems to build their understanding and confidence
- Working with sensitive and confidential data
- Operating and working with a range of Microsoft systems including all Core 365 products
Desirable
- Working in a healthcare setting
- Creating system related training guides for end-users
Other
Essential
- Ability to travel between Coventry and Warwick Myton sites when needed
- The right to work in the UK (we cannot provide sponsorship)
Skills and Attributes
Essential
- Logical, problem-solving mindset
- Ability to self-prioritise work
- Excellent communication
- Ability to input, extract and interpret information from IT systems
