Job summary
We have over 1200 amazing volunteers and without them our work wouldnt be possible. We're recruiting a Volunteer Coordinator to support our Hospice-based teams with recruiting, developing, engaging and retaining volunteers, as well as actively promoting Myton as a volunteering organisation of choice within Coventry and Warwickshire. Ensuring a positive experience for all volunteers at The Myton Hospices enables us to deliver our strategic aims.
We would love to hear from you if you have:
- Experience of recruiting and supporting volunteers
- Experience of working alongside teams to encourage engagement with volunteering
- Working knowledge of volunteering best practice, including reward and recognition
- Experience of training design, delivery and coordination
Main duties of the job
The Volunteer Coordinator will provide
pro-active support to our Hospice teams in recruiting, developing, engaging and
retaining volunteers. You will be based at either our Coventry or Warwick Hospice with one day per week visiting the other site. Regular travel will be required in the wider area, including our Rugby Support Hub. Working from home is also an option on one day per week.
This is a part time role (30 hours per week), which will usually be within office hours from Monday to Friday (and occasional weekends or bank holidays). Working days must include Thursday and Friday.
We will conduct a standard DBS check because this role involves working in an adult healthcare environment. We will cover the cost of this DBS check.
About us
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 25 charity shops in Coventry and Warwickshire.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
We now share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.
Job description
Job responsibilities
Recruitment & Selection:
- Liaise with teams across
Myton to support with the planning and implementation of innovative and
engaging volunteer recruitment campaigns, to ensure the appropriate levels of
volunteers within each team and promote diversity across the organisation
- Develop community links
and partnerships to ensure that our opportunities have a wide reach
- Attend community and
Myton events to recruit new volunteers (this may involve some occasional
evening and weekend working)
- Support teams to recruit,
select and place volunteers in appropriate roles across our hospice-based
departments
Induction and Training:
- Coordinate and deliver
volunteer induction training to new volunteers
- Support the Head of
Volunteering and the Learning & Development Manager to develop mandatory
and ongoing training solutions for volunteers
Volunteer Support and Supervision:
- Gather feedback from
volunteers on their Myton experience e.g. through new starter follow-ups and
exit surveys
- Deal with volunteer
complaints and safeguarding issues as determined by the hospice policies and
procedures
Reward and Recognition:
- Support in the delivery
of appropriate reward and recognition for volunteers
- Ensure that managers
across the charity are aware of, and utilising, the reward and recognition
resources available
Service Development:
- Participate in the
development and implementation of relevant policies and procedures in relation
to volunteering
- Work with partners and
department leads to develop new opportunities for volunteers to be involved in
our work
Monitoring and Evaluating
Volunteering:
- Maintain up to date
volunteer records on the charity's volunteer management system, ensuring that
all departments keep their data accurate and up to date
- Provide reports on
volunteer data as required for your area of responsibility
Job description
Job responsibilities
Recruitment & Selection:
- Liaise with teams across
Myton to support with the planning and implementation of innovative and
engaging volunteer recruitment campaigns, to ensure the appropriate levels of
volunteers within each team and promote diversity across the organisation
- Develop community links
and partnerships to ensure that our opportunities have a wide reach
- Attend community and
Myton events to recruit new volunteers (this may involve some occasional
evening and weekend working)
- Support teams to recruit,
select and place volunteers in appropriate roles across our hospice-based
departments
Induction and Training:
- Coordinate and deliver
volunteer induction training to new volunteers
- Support the Head of
Volunteering and the Learning & Development Manager to develop mandatory
and ongoing training solutions for volunteers
Volunteer Support and Supervision:
- Gather feedback from
volunteers on their Myton experience e.g. through new starter follow-ups and
exit surveys
- Deal with volunteer
complaints and safeguarding issues as determined by the hospice policies and
procedures
Reward and Recognition:
- Support in the delivery
of appropriate reward and recognition for volunteers
- Ensure that managers
across the charity are aware of, and utilising, the reward and recognition
resources available
Service Development:
- Participate in the
development and implementation of relevant policies and procedures in relation
to volunteering
- Work with partners and
department leads to develop new opportunities for volunteers to be involved in
our work
Monitoring and Evaluating
Volunteering:
- Maintain up to date
volunteer records on the charity's volunteer management system, ensuring that
all departments keep their data accurate and up to date
- Provide reports on
volunteer data as required for your area of responsibility
Person Specification
Experience
Essential
- Experience of the recruitment, management and support of volunteers
- Working knowledge of volunteering best practice
- Experience of training design, delivery and coordination
Desirable
- Experience of working within a health or social care environment
- Experience of the voluntary sector
Skills and Attributes
Essential
- Strong interpersonal skills with the ability to build relationships with a wide range of people
- Highly organised with the ability to manage own workload and priorities and to work as part of a team
- Excellent communication skills both written and verbally
- Good IT skills with competency around using Microsoft packages and familiar with the use of databases
- High degree of motivation, commitment and the ability to use own initiative
- Good time management and organisational skills with the ability to prioritise and multi-task
- Ability to deal with difficult situations and provide a friendly, objective service
- Confident representing Myton at external volunteer recruitment events
- Enthusiastic and professional attitude
- A passion for volunteering, which means you maintain up-to-date knowledge of best practice and initiatives related to volunteering
Desirable
- An awareness of the use of social media and other comms tools in relation to promoting volunteering
- An understanding of the work of The Myton Hospices and our organisational values
Other
Essential
- Full clean UK driving licence and a vehicle for work
- The ability to work flexibly to attend some meetings and events out of hours
- Willingness to support appropriate fundraising events
- The right to work in the UK
Person Specification
Experience
Essential
- Experience of the recruitment, management and support of volunteers
- Working knowledge of volunteering best practice
- Experience of training design, delivery and coordination
Desirable
- Experience of working within a health or social care environment
- Experience of the voluntary sector
Skills and Attributes
Essential
- Strong interpersonal skills with the ability to build relationships with a wide range of people
- Highly organised with the ability to manage own workload and priorities and to work as part of a team
- Excellent communication skills both written and verbally
- Good IT skills with competency around using Microsoft packages and familiar with the use of databases
- High degree of motivation, commitment and the ability to use own initiative
- Good time management and organisational skills with the ability to prioritise and multi-task
- Ability to deal with difficult situations and provide a friendly, objective service
- Confident representing Myton at external volunteer recruitment events
- Enthusiastic and professional attitude
- A passion for volunteering, which means you maintain up-to-date knowledge of best practice and initiatives related to volunteering
Desirable
- An awareness of the use of social media and other comms tools in relation to promoting volunteering
- An understanding of the work of The Myton Hospices and our organisational values
Other
Essential
- Full clean UK driving licence and a vehicle for work
- The ability to work flexibly to attend some meetings and events out of hours
- Willingness to support appropriate fundraising events
- The right to work in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
