Job summary
Help us make a difference to people with life-limiting illnesses...
In this role you will be working closely with Finance Assistants and Donor & Supporter Care Assistants to ensure the accuracy of data processing.It will be office-based in Warwick, within office hours.
This role will support our work by processing donations that are needed to fund our services.
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:
- Free parking at our hospice sites
- Discount schemes including Blue Light Card
- Dedicated staff wellbeing team
- Mental health first aiders
- Colleague Support Service: confidential financial, legal & mental health support
- Cycle to work scheme
- Free on-site flu jabs
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- #DoingOurBit online fitness and wellbeing platform
- Staff discount
- Menopause support
Main duties of the job
As a Finance and Donor & Supporter Care Team Assistant, a typical day might include:
- Processing cash and cheques received in the Finance Department
- Inputting donations and invoices onto the system
- Providing cover for both teams with general administration tasks
You could be our Finance & DSC Team Assistant if you have:
- Great attention to detail, especially with numbers
- Good communication, teamwork and people skills
- Strong organisational skills
- Microsoft Excel skills
- Experience of working in an office, providing customer service, and working with data
You might have experience as a Finance Assistant, Office Administrator or Data Entry Assistant.
About us
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
We now share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.
If you would prefer a paper application form, or if you have any questions including support or adjustments, please contact HR using the contact details provided.
Job description
Job responsibilities
Role Purpose:
To work across the Finance and Donor &
Supporter Care (DSC) team to support with day-to-day administration, and
provide cover for absence within these teams.
To work closely with the Donor & Supporter
Care Assistants, Accounts & Finance Assistants, and the wider Finance and
Fundraising teams including volunteers, in inputting data, providing customer
service to donors and supporters, administration of Regular Giving, and
handling mail correspondence.
Myton Core Values
Our Core Values underpin everything we do and all employees are expected to comply with our Values and reflect these in their day-to-day work.
They are:
- One Myton, one team, one goal: delivering holistic care
- Professional in all we do
- Respect and dignity for all
- Value every individual and ourselves
Main Duties & Responsibilities
- To assist in recording the income received from fundraising activities and to generate tailored thank-you communications from the Donorflex system
- To provide a professional and efficient service to donors and supporters
- To respond appropriately to supporter enquiries via all communication channels, in a timely manner, and send out information as requested
- To ensure data quality and compliance according to GDPR and other relevant legislation
- To support the Lottery team with the administration of inputting new lottery members onto Donorflex via weekly import
- Regular Giving administration: setting up and processing new direct debit instructions and standing order payments, amending and cancelling regular gifts where appropriate, ensuring supporter records are kept up to date and acknowledged properly
- To log income received from donations and fundraising activities, record cheques and cash received and prepare daily banking report
- To bank reception and vending machine sales money from both Warwick and Coventry sites daily
- To input coded purchase invoices onto Sage 200
- To monitor the stock level of bank paying-in books, coin bags and cash collection bags
- To open the external post daily
- Any other duties commensurate with the post
General Responsibilities & Obligations of all Employees
Policies & Procedures:
The postholder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.
Volunteers:
Myton recognises the valuable contributions that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.
Code of Conduct:
Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.
Review of Job Description
This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The postholder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed or updated following consultation with the postholder.
Last reviewed April 2025.
Job description
Job responsibilities
Role Purpose:
To work across the Finance and Donor &
Supporter Care (DSC) team to support with day-to-day administration, and
provide cover for absence within these teams.
To work closely with the Donor & Supporter
Care Assistants, Accounts & Finance Assistants, and the wider Finance and
Fundraising teams including volunteers, in inputting data, providing customer
service to donors and supporters, administration of Regular Giving, and
handling mail correspondence.
Myton Core Values
Our Core Values underpin everything we do and all employees are expected to comply with our Values and reflect these in their day-to-day work.
They are:
- One Myton, one team, one goal: delivering holistic care
- Professional in all we do
- Respect and dignity for all
- Value every individual and ourselves
Main Duties & Responsibilities
- To assist in recording the income received from fundraising activities and to generate tailored thank-you communications from the Donorflex system
- To provide a professional and efficient service to donors and supporters
- To respond appropriately to supporter enquiries via all communication channels, in a timely manner, and send out information as requested
- To ensure data quality and compliance according to GDPR and other relevant legislation
- To support the Lottery team with the administration of inputting new lottery members onto Donorflex via weekly import
- Regular Giving administration: setting up and processing new direct debit instructions and standing order payments, amending and cancelling regular gifts where appropriate, ensuring supporter records are kept up to date and acknowledged properly
- To log income received from donations and fundraising activities, record cheques and cash received and prepare daily banking report
- To bank reception and vending machine sales money from both Warwick and Coventry sites daily
- To input coded purchase invoices onto Sage 200
- To monitor the stock level of bank paying-in books, coin bags and cash collection bags
- To open the external post daily
- Any other duties commensurate with the post
General Responsibilities & Obligations of all Employees
Policies & Procedures:
The postholder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.
Volunteers:
Myton recognises the valuable contributions that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.
Code of Conduct:
Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.
Review of Job Description
This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The postholder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed or updated following consultation with the postholder.
Last reviewed April 2025.
Person Specification
Experience
Essential
- Office work experience
- Experience of working with IT packages including Microsoft Excel
- Experience of working with data
- Customer service / supporter care experience
Desirable
- Experience in an accounts department
- Experience of working with volunteers
- Experience of working in a charity / fundraising environment
- Experience of using a CRM database
Qualifications
Essential
- Good level of numeracy and literacy
Desirable
- Data / data processing qualification
Other
Essential
- The right to work in the UK
Skills and Attributes
Essential
- Strong organisational and numerical skills
- Good team player
- Good communicator with the ability to communicate with a variety of people
- Basic Microsoft Excel skills
- Ability to work to a tight deadline
- High level of accuracy
- Strong attention to detail
Person Specification
Experience
Essential
- Office work experience
- Experience of working with IT packages including Microsoft Excel
- Experience of working with data
- Customer service / supporter care experience
Desirable
- Experience in an accounts department
- Experience of working with volunteers
- Experience of working in a charity / fundraising environment
- Experience of using a CRM database
Qualifications
Essential
- Good level of numeracy and literacy
Desirable
- Data / data processing qualification
Other
Essential
- The right to work in the UK
Skills and Attributes
Essential
- Strong organisational and numerical skills
- Good team player
- Good communicator with the ability to communicate with a variety of people
- Basic Microsoft Excel skills
- Ability to work to a tight deadline
- High level of accuracy
- Strong attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
