Job summary
Become part of The Myton Team and help us to make a difference...
We have a fantastic opportunity to join our friendly and welcoming team at Rugby Myton Support Hub.
The Hub supports patients with life limiting illnesses and their families and carers, through a programme of activities, support groups and information sharing. It's a fun-loving environment which also respects the need for sensitivity.
This is a part time position with 30 hours per week, from Monday to Thursday.
Benefits of working at Myton
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients with life limiting illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:
- Option to keep your NHS pension
- 28 days annual leave + bank holidays, increasing with long service
- Additional leave purchasing
- Free parking at our hospice sites
- Winter savings club
- Discount schemes including Blue Light Card
- Dedicated staff wellbeing team & mental health first aiders
- Colleague Support Service: confidential financial, legal & mental health support
- Cycle to work scheme
- Free on-site flu jabs
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- #DoingOurBit online fitness and wellbeing platform
- Menopause support
Main duties of the job
As our Hub Coordinator, your day to day work will include:
- Building relationships with partner providers
- Providing information and support for visitors
- Creating a warm and welcoming environment
- Day to day running of the Hub
- Organising sessions
- Working with and supporting volunteers
About you
You could be our Hub Coordinator if you have:
- NVQ Level 3 in Health and Social Care, or equivalent
- Experience of working in a community setting, palliative or end of life care, or a day centre
- Excellent communication and interpersonal skills
- Experience of coordinating a programme of events
You might have experience as a Day Centre Coordinator, Events Coordinator or Activities Coordinator in a similar setting.
You will have excellent observational skills and be able to communicate clearly with a wide range of people.
As a friendly and approachable individual, you will appreciate the value in giving someone with a palliative illness wellbeing social support to enhance quality of life.
About us
The Myton Hospices is an organisation at the forefront of palliative and end of life care across Coventry and Warwickshire and with a national profile. We have 3 hospices, 2 inpatient units and an ever developing range of outpatient and community based services.
We have over 300 staff and almost 1000 volunteers who are committed to improving the quality of life for patients and their families. Our people are central to the success of our palliative care services, fundraising, support teams and extensive retail footprint. We are a much loved and well supported charity, at the heart of our community.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
Job description
Job responsibilities
Role purpose:
The Rugby Myton Support Hub Coordinator is responsible for providing practical information and support to individuals, their families/carers to help reduce the fear and uncertainty of living with a palliative life limiting condition. The Coordinator will develop, organise and evaluate stimulating programmes of activities, support groups and information events to enhance the lives and wellbeing of people with palliative and end of life care needs, their families/carers, in the Rugby area.
The Hub Coordinator where appropriate will also make referrals with the individuals consent to the Hospices Patient and Carer Wellbeing Service to ensure individuals who require specialist support, have access to planned outpatient appointments.
The Coordinator will work under the supervision of the Patient and Carer Wellbeing Service Lead to ensure the Hub is accessible and welcoming for all those who need it.
The Hub programme will be monitored and evaluated to ensure it meets the needs of the local community. As the Support Hub is not a clinical service people attending the Hub will continue to receive clinical support from their GP, District Nursing Team, Medical Team and any other healthcare professional involved in their care.
Main Duties & Responsibilities
- Be the first point of contact, signposting, providing information and support for visitors and provide a warm and welcoming environment.
- A key aspect of the role involves face-to-face and telephone communication with patients, relatives, carers enabling them to express their emotions and needs in a supportive environment. Communication in this context requires a high degree of empathy, sensitivity, understanding, diplomacy, honesty and integrity.
- To co-ordinate and provide access to the right information and resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate.
- Build and maintain professional relationships with partner providers including primary and secondary health care teams, voluntary organisations and local authorities.
- To connect with all key organisations to explore opportunities of who would make invaluable contributions to the Support Hub programme of offer.
- To promote the Support hub in the community and encourage the use of the space for groups to meet and hold event.
- Ensure individuals, their families /carers receive access to information considering social, spiritual, cultural and ethnic needs.
- Monitor and maintain support and information noticeboards within the hub setting. Identifying new sources of patient/carer information of local services and national initiatives.
- To lead with the group sessions where appropriate and required and to direct the volunteers to assist in the organisation of the sessions/activities.
- To contribute to the development of new ideas and innovation to keep the support Hub up to date and responsive to the local community needs.
- To contribute to the marketing and communication plan of promoting the Support Hub to the public who could benefit in accessing the service provision.
- To oversee the day to day running of the Support Hub ensuring adherence to procedures.
- Perform required administrative duties and maintain accurate record keeping to ensure there is robust activity data reporting.
- To regularly assess the effectiveness of the support Hub offer.
- Oversee the rota of the volunteers to ensure there is adequate cover for the safe running of the Hub with support from the PCWBS Lead.
- Ensure compliance with policies and procedures.
- Be accountable and responsible for their own professional conduct and behaviour.
- Manage any daily ad hoc responsibilities within the boundaries of the role
Job description
Job responsibilities
Role purpose:
The Rugby Myton Support Hub Coordinator is responsible for providing practical information and support to individuals, their families/carers to help reduce the fear and uncertainty of living with a palliative life limiting condition. The Coordinator will develop, organise and evaluate stimulating programmes of activities, support groups and information events to enhance the lives and wellbeing of people with palliative and end of life care needs, their families/carers, in the Rugby area.
The Hub Coordinator where appropriate will also make referrals with the individuals consent to the Hospices Patient and Carer Wellbeing Service to ensure individuals who require specialist support, have access to planned outpatient appointments.
The Coordinator will work under the supervision of the Patient and Carer Wellbeing Service Lead to ensure the Hub is accessible and welcoming for all those who need it.
The Hub programme will be monitored and evaluated to ensure it meets the needs of the local community. As the Support Hub is not a clinical service people attending the Hub will continue to receive clinical support from their GP, District Nursing Team, Medical Team and any other healthcare professional involved in their care.
Main Duties & Responsibilities
- Be the first point of contact, signposting, providing information and support for visitors and provide a warm and welcoming environment.
- A key aspect of the role involves face-to-face and telephone communication with patients, relatives, carers enabling them to express their emotions and needs in a supportive environment. Communication in this context requires a high degree of empathy, sensitivity, understanding, diplomacy, honesty and integrity.
- To co-ordinate and provide access to the right information and resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate.
- Build and maintain professional relationships with partner providers including primary and secondary health care teams, voluntary organisations and local authorities.
- To connect with all key organisations to explore opportunities of who would make invaluable contributions to the Support Hub programme of offer.
- To promote the Support hub in the community and encourage the use of the space for groups to meet and hold event.
- Ensure individuals, their families /carers receive access to information considering social, spiritual, cultural and ethnic needs.
- Monitor and maintain support and information noticeboards within the hub setting. Identifying new sources of patient/carer information of local services and national initiatives.
- To lead with the group sessions where appropriate and required and to direct the volunteers to assist in the organisation of the sessions/activities.
- To contribute to the development of new ideas and innovation to keep the support Hub up to date and responsive to the local community needs.
- To contribute to the marketing and communication plan of promoting the Support Hub to the public who could benefit in accessing the service provision.
- To oversee the day to day running of the Support Hub ensuring adherence to procedures.
- Perform required administrative duties and maintain accurate record keeping to ensure there is robust activity data reporting.
- To regularly assess the effectiveness of the support Hub offer.
- Oversee the rota of the volunteers to ensure there is adequate cover for the safe running of the Hub with support from the PCWBS Lead.
- Ensure compliance with policies and procedures.
- Be accountable and responsible for their own professional conduct and behaviour.
- Manage any daily ad hoc responsibilities within the boundaries of the role
Person Specification
Experience
Essential
- Experience of palliative and end of life care and support
- Understanding of person-centred care
- Experience of building meaningful, sustainable relationships
- Experience of working within a framework, policies and procedures of safeguarding, confidentiality and equality
Desirable
- Experience of coordinating a day centre or a programme of events
Qualifications
Essential
- NVQ level 3 Health and Social Care or equivalent
Skills and Attributes
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise and manage competing demands
- Ability to work collaboratively and network
- Friendly and professional
- Excellent telephone manner
- Ability to influence and engage others
- Ability to deal with complex and difficult emotional situations
- Good digital knowledge and experience
- Demonstrate understanding of confidentiality
- Calm and objective
- Confident yet approachable
- Recognises own limitations
- Demonstrates enthusiasm
- Able to work effectively, independently or in a team
- Ability to use initiative and adapt to change
- Willingness to travel
- On occasion to work unsocial hours
Desirable
- Knowledge of and skills in using databases / writing comprehensive reports
Other
Essential
- The right to work in the UK
- Able to travel or work unsociable hours on occasion
Person Specification
Experience
Essential
- Experience of palliative and end of life care and support
- Understanding of person-centred care
- Experience of building meaningful, sustainable relationships
- Experience of working within a framework, policies and procedures of safeguarding, confidentiality and equality
Desirable
- Experience of coordinating a day centre or a programme of events
Qualifications
Essential
- NVQ level 3 Health and Social Care or equivalent
Skills and Attributes
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise and manage competing demands
- Ability to work collaboratively and network
- Friendly and professional
- Excellent telephone manner
- Ability to influence and engage others
- Ability to deal with complex and difficult emotional situations
- Good digital knowledge and experience
- Demonstrate understanding of confidentiality
- Calm and objective
- Confident yet approachable
- Recognises own limitations
- Demonstrates enthusiasm
- Able to work effectively, independently or in a team
- Ability to use initiative and adapt to change
- Willingness to travel
- On occasion to work unsocial hours
Desirable
- Knowledge of and skills in using databases / writing comprehensive reports
Other
Essential
- The right to work in the UK
- Able to travel or work unsociable hours on occasion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
