Job summary
Become part of The Myton Team and help us to make a difference...
- Location: Hybrid: Warwick + up to 2 days per week home working
- Status: Permanent, full time or part time (min. 30 hours per week)
- Salary: £38,056 per annum FTE
- Closing Date: 20th July 2023
Our Income Generation team are looking for an enthusiastic data specialist to join us as a Supporter Data Manager.
Our challenge is to improve the way we organise and use our data, to help us build stronger relationships with our supporters, increase the level of income we bring in, and sustain the organisation for the future.
Benefits of working at Myton
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:
- Increased employer pension contribution
- 28 days annual leave + bank holidays, increasing with long service
- Additional leave purchasing
- Winter savings club
- Discount schemes including Blue Light Card
- Death in service benefit
- Dedicated wellbeing team & mental health first aiders
- Employee Assistance Programme: confidential financial, legal & mental health support
- Free on-site flu jabs
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- #DoingOurBit online fitness and wellbeing platform
- Menopause support
Main duties of the job
As Supporter Data Manager, you will lead on streamlining the collection, management and use of our data, which comes from a wide variety of sources, providing our team with the best possible information to enhance our supporter engagement and establish long-term relationships.
About you
We are seeking a Data Supporter Manager who is organised, familiar with data capture, and has an understanding of:
- How different systems work together
- How technology can support data development
- Data protection / GDPR
- The importance of communication preferences
If this sounds like you, why not come and join our successful Income Generation team and help us develop our processes, for the benefit of our patients and families, now and in the future.
Other roles you may have experience of could include: Data Manager; Data Specialist.
About us
Myton is an organisation at the forefront of palliative and end of life care across Coventry and Warwickshire, with a national profile. We have 3 hospices, 2 inpatient units and a range of outpatient and community based services.
We have almost 300 staff and over 800 volunteers who are committed to improving the quality of life for patients and their families. Our people are central to the success of our palliative care services, our fundraising, support teams and our extensive retail footprint. We are a much loved and well supported charity, at the heart of our community.
Myton is looking forward, post the pandemic aiming to increase our reach and impact especially within our diverse communities, which will only be possible with an engaged and motivated workforce, equipped and ready for the challenges and changes that we all face.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience, you will be encouraged to share this with us if we invite you to interview.
We particularly welcome applications from people with disabilities and BAME candidates who are currently particularly under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing or a way we can improve, please let us know.
Job description
Job responsibilities
Role purpose
The overall purpose of this role is to maximise the quality and efficient use of our data to enable voluntary income to be optimised and targets to be met in order for us to deliver our services and enable outstanding levels of supporter care & engagement to be achieved.
This role is responsible for the management of the Donorflex CRM System whichincorporates all data for fundraising, communications and engagement purposes.
The post-holder will deliver a CRM system for the organisation that maximises opportunities for growth and is fit for purpose.
Working as part of the Fundraising Leadership Team and collaboratively across the department and Myton wide, you will take ownership for the delivery of high-quality data processing, ensuring our systems capture the right data about our supporters so we can plan more defined activity to raise the voluntary income we need to deliver our services.
You will identify how to optimise and improve the systems capability and be comfortable managing GDPR compliance, data imports and exports, and be able to provide technical solutions at the same time as understanding how the data supports the success of our fundraising and marketing campaigns.
Main Duties & Responsibilities
- To take ownership of the Donorflex Database and systems Myton has in placeto capture and manage supporter data, ensure they are compliant and fit for purpose, and lead on developments where necessary
- Lead system and data process improvements that will enhance the teams reporting and data capture capabilities
- To lead, motivate and support the Donor & Supporter Care team to ensure high quality customer service, accurate donation & data processing
- To develop data processes to govern how Myton collects, records and stores donor and supporter information on the Donorflex database to improve the automation of relevant processes and the integration of systems across the organisation
- Prepare data for campaigns and appeals, segmenting data as requested by the FLT project lead
- Undertake validation/quality checks on the data we hold and deliver improvements where necessary to maximise data quality
- Improve Mytons use of all relevant data to monitor, track and improve performance
- Work with external stakeholders on data extraction for improved day-to day activity and also for specific campaigns and projects
- Work with other database suppliers on all Income Generation activities (including Star Vale Mytons external lottery company and Chariot for all Gift Aid activity) to maximise the value of our data
- To take ownership of data governance within the Donorflex Database and ensure Myton is compliant within all data protection and communication legislation and regulations are adhered to, and any changes or updates are actioned
- To work closely with the DOIG and lead on the creation and implementation of data dashboards to enable donation trends to be clearly and comprehensively monitored
- To work closely with the Finance Department to ensure all income is efficiently recorded and reconciled and reporting systems are in place to track income and enable accurate reporting to meet the needs of the business
- 12. To work with the Information Governance Manager on the patient-based data to create clear reporting dashboards relating to Income following episodes of care
- To work closely with the Volunteering Department regarding processes for volunteer data held on the Donorflex database
- To work closely with the Marketing Department on data required for all communications
- To lead on the training and development of the Donorflex system for staff and volunteers and develop user guides and other tools to promote compliance and improve data quality
- Conduct audits to measure and improve performance of all data processes
- 17. To build effective relationships with the Donorflex team and any other external database organisation Myton works with (including Star Vale)
- To achieve agreed activity targets and performance objectives
- Produce monthly activity and information reports for the DOIG
- Be the custodian of Mytons supporter data and take responsibility for creating, managing and implementing processes to ensure that the data is routinely cleansed and maintains a usable integrity
- Ensure Mytons compliance with all legislation and guidance relating to data including GDPR, data protection, information security and other regulations
- Keep up to date of relevant trends and developments in the sector
Job description
Job responsibilities
Role purpose
The overall purpose of this role is to maximise the quality and efficient use of our data to enable voluntary income to be optimised and targets to be met in order for us to deliver our services and enable outstanding levels of supporter care & engagement to be achieved.
This role is responsible for the management of the Donorflex CRM System whichincorporates all data for fundraising, communications and engagement purposes.
The post-holder will deliver a CRM system for the organisation that maximises opportunities for growth and is fit for purpose.
Working as part of the Fundraising Leadership Team and collaboratively across the department and Myton wide, you will take ownership for the delivery of high-quality data processing, ensuring our systems capture the right data about our supporters so we can plan more defined activity to raise the voluntary income we need to deliver our services.
You will identify how to optimise and improve the systems capability and be comfortable managing GDPR compliance, data imports and exports, and be able to provide technical solutions at the same time as understanding how the data supports the success of our fundraising and marketing campaigns.
Main Duties & Responsibilities
- To take ownership of the Donorflex Database and systems Myton has in placeto capture and manage supporter data, ensure they are compliant and fit for purpose, and lead on developments where necessary
- Lead system and data process improvements that will enhance the teams reporting and data capture capabilities
- To lead, motivate and support the Donor & Supporter Care team to ensure high quality customer service, accurate donation & data processing
- To develop data processes to govern how Myton collects, records and stores donor and supporter information on the Donorflex database to improve the automation of relevant processes and the integration of systems across the organisation
- Prepare data for campaigns and appeals, segmenting data as requested by the FLT project lead
- Undertake validation/quality checks on the data we hold and deliver improvements where necessary to maximise data quality
- Improve Mytons use of all relevant data to monitor, track and improve performance
- Work with external stakeholders on data extraction for improved day-to day activity and also for specific campaigns and projects
- Work with other database suppliers on all Income Generation activities (including Star Vale Mytons external lottery company and Chariot for all Gift Aid activity) to maximise the value of our data
- To take ownership of data governance within the Donorflex Database and ensure Myton is compliant within all data protection and communication legislation and regulations are adhered to, and any changes or updates are actioned
- To work closely with the DOIG and lead on the creation and implementation of data dashboards to enable donation trends to be clearly and comprehensively monitored
- To work closely with the Finance Department to ensure all income is efficiently recorded and reconciled and reporting systems are in place to track income and enable accurate reporting to meet the needs of the business
- 12. To work with the Information Governance Manager on the patient-based data to create clear reporting dashboards relating to Income following episodes of care
- To work closely with the Volunteering Department regarding processes for volunteer data held on the Donorflex database
- To work closely with the Marketing Department on data required for all communications
- To lead on the training and development of the Donorflex system for staff and volunteers and develop user guides and other tools to promote compliance and improve data quality
- Conduct audits to measure and improve performance of all data processes
- 17. To build effective relationships with the Donorflex team and any other external database organisation Myton works with (including Star Vale)
- To achieve agreed activity targets and performance objectives
- Produce monthly activity and information reports for the DOIG
- Be the custodian of Mytons supporter data and take responsibility for creating, managing and implementing processes to ensure that the data is routinely cleansed and maintains a usable integrity
- Ensure Mytons compliance with all legislation and guidance relating to data including GDPR, data protection, information security and other regulations
- Keep up to date of relevant trends and developments in the sector
Person Specification
Qualifications
Essential
- Educated to A Level or equivalent
- High level of computer literacy in a wide range of programs including Microsoft Office
- Strong MS Excel and related skills, including the ability to analyse and manipulate large amounts of data
Desirable
- Qualification in data management / business insights
Other
Essential
- The right to work in the UK
Desirable
- Driving licence and use of own vehicle
Experience
Essential
- Customer service and /or donor care experience
- Working with a charity CRM or similar customer database
- Experience in GDPR, DPA and related regulations
- Project Management & balancing multiple priorities
- Working to targets and tight deadlined
- Understanding of Data Protection legislation & Information Governance
- Data & Information Management (Data extraction, manipulation, analysis and reporting in a usable format for a wide range of audiences)
- Experience of coaching or training others to understand and use data / management information more effectively (and be able to work effectively with non-data specialist colleagues to achieve shared objectives)
- Experience of improving systems and processes within an organisation
Desirable
- Charity / Fundraising Campaigns experience and knowledge of fundraising and marketing regulations and codes
- Working with Donorflex
- Working with volunteers
- Working with & a good understanding of Power BI
- Working with & a good understanding of SQL
Experience
Essential
- Customer service and /or donor care experience
- Working with a charity CRM or similar customer database
- Experience in GDPR, DPA and related regulations
- Project Management & balancing multiple priorities
- Working to targets and tight deadlined
- Understanding of Data Protection legislation & Information Governance
- Data & Information Management (Data extraction, manipulation, analysis and reporting in a usable format for a wide range of audiences)
- Experience of coaching or training others to understand and use data / management information more effectively (and be able to work effectively with non-data specialist colleagues to achieve shared objectives)
- Experience of improving systems and processes within an organisation
Desirable
- Charity / Fundraising Campaigns experience and knowledge of fundraising and marketing regulations and codes
- Working with Donorflex
- Working with volunteers
- Working with & a good understanding of Power BI
- Working with & a good understanding of SQL
Skills and Attributes
Essential
- Able to communicate ideas effectively to a variety of stakeholders at all levels and build effective and sustainable relationships
- Excellent written and verbal presentation skills
- Excellent people skills
- Excellent eye for detail
- Highly organised and methodical approach
- High degree of accuracy, flexibility, customer service and problem solving skills
- Professional
- Enthusiastic
- Organised
- Flexible
- Creative
Desirable
Person Specification
Qualifications
Essential
- Educated to A Level or equivalent
- High level of computer literacy in a wide range of programs including Microsoft Office
- Strong MS Excel and related skills, including the ability to analyse and manipulate large amounts of data
Desirable
- Qualification in data management / business insights
Other
Essential
- The right to work in the UK
Desirable
- Driving licence and use of own vehicle
Experience
Essential
- Customer service and /or donor care experience
- Working with a charity CRM or similar customer database
- Experience in GDPR, DPA and related regulations
- Project Management & balancing multiple priorities
- Working to targets and tight deadlined
- Understanding of Data Protection legislation & Information Governance
- Data & Information Management (Data extraction, manipulation, analysis and reporting in a usable format for a wide range of audiences)
- Experience of coaching or training others to understand and use data / management information more effectively (and be able to work effectively with non-data specialist colleagues to achieve shared objectives)
- Experience of improving systems and processes within an organisation
Desirable
- Charity / Fundraising Campaigns experience and knowledge of fundraising and marketing regulations and codes
- Working with Donorflex
- Working with volunteers
- Working with & a good understanding of Power BI
- Working with & a good understanding of SQL
Experience
Essential
- Customer service and /or donor care experience
- Working with a charity CRM or similar customer database
- Experience in GDPR, DPA and related regulations
- Project Management & balancing multiple priorities
- Working to targets and tight deadlined
- Understanding of Data Protection legislation & Information Governance
- Data & Information Management (Data extraction, manipulation, analysis and reporting in a usable format for a wide range of audiences)
- Experience of coaching or training others to understand and use data / management information more effectively (and be able to work effectively with non-data specialist colleagues to achieve shared objectives)
- Experience of improving systems and processes within an organisation
Desirable
- Charity / Fundraising Campaigns experience and knowledge of fundraising and marketing regulations and codes
- Working with Donorflex
- Working with volunteers
- Working with & a good understanding of Power BI
- Working with & a good understanding of SQL
Skills and Attributes
Essential
- Able to communicate ideas effectively to a variety of stakeholders at all levels and build effective and sustainable relationships
- Excellent written and verbal presentation skills
- Excellent people skills
- Excellent eye for detail
- Highly organised and methodical approach
- High degree of accuracy, flexibility, customer service and problem solving skills
- Professional
- Enthusiastic
- Organised
- Flexible
- Creative
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
