Business Operations Manager

Job summary

The successful candidate will be an empowering leader who can lead a team delivering high quality business and clinical administration support and project and programme management, whilst encouraging ideas generation and innovative approaches, including digital optimization, to improve service delivery. They will be collaborative in their approach, working with internal customers across all of the parts of the hospice including Executive and Senior Clinical leaders and our IT team, developing a model for how the functions could be delivered in future by the end of the fixed term.

Main duties of the job

Reporting to the Chief Executive, the Business Operations Manager will be an excellent team player who is outcome-driven, experienced and skilled in stakeholder management, and has a strong background in process and systems improvement.

About us

St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK, providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients, families and carers in the Hospices In-Patient Unit, through the St Gemmas community team, and at our Out-Patients. We are a leader in research, education and translating evidence into practice and work in partnership with the University of Leeds as the first UK University Teaching Hospice. We have around 300 employees working across the main Hospice site in Moortown, Retail Hub in Bramley, a large chain of charity shops, and in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles, all of which contribute towards local patient care. St Gemmas Hospice also has a team of approximately 800 volunteers, working in a variety of roles supporting departments throughout the organisation. St Gemmas is committed to equal opportunities and strives to be diverse and inclusive, a place which reflects the communities we serve. We offer a competitive range of benefits with an emphasis on staff wellbeing in a caring and friendly environment.