Job summary
This post is a full time position (37.5 hours working Monday - Friday 08.00am - 16.00pm)
We are looking for someone to take up the exciting role of out-patients receptionist to join our busy clinical administration team. Reporting to the Clinical Administration Manager, this role has responsibility for delivering a high quality reception service for the Out-Patients department.
The Receptionist acts as the first point of contact for all patients and visitors to St Gemmas Out-Patients Service. The post holder will be required to provide administrative support for the service. The ideal candidate will be flexible, supportive, organised and have first class customer service skills.
Main duties of the job
At Gemmas Out-Patients Service offers patients extra support to manage their symptoms, gain more confidence at home and maximise their quality of life at any stage of their illness. Our service supports patients and carers in a safe and welcoming environment, through out-patient medical or nursing appointments, group sessions and a number of service specific appointments such as Complementary therapy and Physiotherapy. Patients and carers can come along and enjoy the friendly and therapeutic environment. As well as support with self-management of their illness, patients can access creative therapy activity, fitness, and well-being activities, as well as enjoying our beautiful garden. We also offer group activities for carers and relatives following bereavement.
About us
Here at St Gemmas we not only work in a diverse, equitable and inclusive environment but also a positive company culture. St Gemmas Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospices In-Patient Unit, through the St Gemmas community team, and via our day services, which include a Day Hospice and Out-Patient Department.
St Gemmas welcomes and provides care to everyone regardless of peoples age, gender, disability, race, religion, sexual orientation or diagnosis. Our care is always completely free of charge. St Gemmas is the largest hospice in Yorkshire and one of the largest in the UK.
St Gemmas is committed to equal opportunities and strives to be diverse and inclusive, a place which reflects the communities we serve. We encourage and welcome applications from all sections of society as we value the different perspectives this brings.
Job description
Job responsibilities
Provide a professional and effective reception service for the Out-patients Service by meeting and greeting patients and visitors. Make appointments for patients, liaising with clinical and clinical support teams, handling all communications and room bookings. Make arrangements for transport for patients and outpatients within agreed timescales. Provide telephone support for the Out-Patients and Therapy teams department. Dealing with enquiries from a wide variety of sources including professionals, patients and families (some of which may be bereaved / distressed). Determine urgency of the request, decide or advise on the course of action, take messages and follow up where needed. Support the Out-Patient group sessions in an administrative capacity, again liaising with clinical staff and clinical support teams. Liaise with a variety of staff, patients and visitors both internally and externally. Ensure ongoing liaison with St Gemmas main reception on matters of importance.
Job description
Job responsibilities
Provide a professional and effective reception service for the Out-patients Service by meeting and greeting patients and visitors. Make appointments for patients, liaising with clinical and clinical support teams, handling all communications and room bookings. Make arrangements for transport for patients and outpatients within agreed timescales. Provide telephone support for the Out-Patients and Therapy teams department. Dealing with enquiries from a wide variety of sources including professionals, patients and families (some of which may be bereaved / distressed). Determine urgency of the request, decide or advise on the course of action, take messages and follow up where needed. Support the Out-Patient group sessions in an administrative capacity, again liaising with clinical staff and clinical support teams. Liaise with a variety of staff, patients and visitors both internally and externally. Ensure ongoing liaison with St Gemmas main reception on matters of importance.
Person Specification
Experience
Essential
- Administrative experience including use of systems. Supporting clients/patients by dealing with phone calls effectively and sensitively.
Desirable
- The Inputting and retrieving information from SystemOne and PPM/PPM+LCR or similar database.
Qualifications
Essential
- For the role GCSE at grade C or above or equivalent in English and Maths is essential .
Desirable
- Evidence of IT training is desireable.
Additional Criteria
Essential
- Strong organisational skills; ability to move between different tasks easily in a busy environment.
- Ability to use own initiative and work proactively, both independently and as part of a team.
- Good written and verbal communication skills and a commitment to high quality patient care and support services and to our Hospice values of caring, aspiring and professional.
Desirable
- Strong interpersonal skills, ability to empathise with and support distressed patients and bereaved family members.
Person Specification
Experience
Essential
- Administrative experience including use of systems. Supporting clients/patients by dealing with phone calls effectively and sensitively.
Desirable
- The Inputting and retrieving information from SystemOne and PPM/PPM+LCR or similar database.
Qualifications
Essential
- For the role GCSE at grade C or above or equivalent in English and Maths is essential .
Desirable
- Evidence of IT training is desireable.
Additional Criteria
Essential
- Strong organisational skills; ability to move between different tasks easily in a busy environment.
- Ability to use own initiative and work proactively, both independently and as part of a team.
- Good written and verbal communication skills and a commitment to high quality patient care and support services and to our Hospice values of caring, aspiring and professional.
Desirable
- Strong interpersonal skills, ability to empathise with and support distressed patients and bereaved family members.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
