Volunteer Engagement Ambassador

Job description

Job responsibilities

Key Responsibilities

1. Relationship Management:

Build and nurture relationships with volunteers to ensure long-term engagement.

Contribute to thank-you efforts, such as writing acknowledgment letters volunteers.

Establish positive working relationships with all volunteers.

Work positively throughout Cornwall Hospice Care as part of the Engagement team.

2. Team Coordination:

Assist in recruiting and training volunteers, ensuring that they are supported, motivated and informed about the charitys purpose, ambitions and values.

Manage volunteer rotas and activity to ensure adequate cover is provided.

Ensure that volunteers are kept up to date with procedures and best working practices with their area (via volunteer information folders and notice boards) including All Together.

Ensure that our Volunteer Database is up to date and accurate.

Support our culture of appreciation and recognition for volunteers.

3. Community Engagement:

Act as the face of the charity at events, engaging with attendees and volunteers to share Cornwall Hospice Cares purpose and work.

Encourage individuals, groups and volunteers to participate in and support fundraising initiatives.

4. Monitoring, Evaluation & Reporting:

Assist in evaluating the success of events by gathering feedback and tracking outcomes.

Ensure compliance with relevant fundraising regulations, ethical standards, and best practices.

General

This job description is not exhaustive and may be amended as necessary. You may be asked to undertake other duties within the general level and scope of the post.

Person Specification

Qualifications

Essential

• Skills:
• Exceptional interpersonal and communication skills with a compassionate and empathetic demeanour.
• Ability to engage and educate diverse groups about Cornwall Hospice Care, our charitable status and funding needs.
• Strong organisational skills and attention to detail with the ability to handle multiple tasks, prioritise and meet deadlines.
• Experience:
• Working in local communities with a diverse range of people.
• Supporting and working with volunteers.
• Personal Attributes:
• Empathy and sensitivity, especially when interacting with individuals impacted by end-of-life care.
• Proactive and self-motivated, with a collaborative approach to teamwork.
• Awareness of Cornwall Hospice Care, our hospices and the palliative care sector, with a commitment to its values.

Desirable

• Previous experience in fundraising, event development and management, community outreach, or customer-facing roles.
• Experience of working in the health, social care or hospice sectors
• Familiarity with volunteer CRM systems (e.g., Assemble).

Other Requirements

Essential

• Other Requirements:
• Availability to work flexible hours, including evenings and weekends, depending on event schedules.
• Professional appearance especially when representing the charity.
• Commitment to maintaining confidentiality and professionalism.
• Remain up to date with current trends and external issues that may affect the charity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornwall Hospice Care

Address

Mount Edgcumbe Hospice

Porthpean Road

St Austell

Cornwall

PL26 6AB

Employer's website

https://www.cornwallhospicecare.co.uk/ (Opens in a new tab)