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The Hospital of St John and St Elizabeth

Head of Market & Network Development

The closing date is 20 April 2026

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Job summary

We are recruiting a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks.

Main duties of the job

You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospitals commercial strategy.

About us

The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.

Details

Date posted

08 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-26-0132

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH


Job description

Job responsibilities

Market & channel development

  • Develop and execute growth strategies for each owned channel in line with the commercial plan.
  • Shape propositions, access models and pathways to improve speed-to-care and conversion.
  • Identify new opportunities across cancer, primary care, corporate, concierge and international markets.

Network & relationship leadership

  • Act as senior relationship owner across corporate, embassy, international and primary care networks.
  • Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.

Medical concierge performance

  • Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
  • Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.

Conversion & commercial performance

  • Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
  • Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.

Job description

Job responsibilities

Market & channel development

  • Develop and execute growth strategies for each owned channel in line with the commercial plan.
  • Shape propositions, access models and pathways to improve speed-to-care and conversion.
  • Identify new opportunities across cancer, primary care, corporate, concierge and international markets.

Network & relationship leadership

  • Act as senior relationship owner across corporate, embassy, international and primary care networks.
  • Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.

Medical concierge performance

  • Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
  • Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.

Conversion & commercial performance

  • Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
  • Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.

Person Specification

Job Criteria

Essential

  • Senior experience designing, developing and scaling medical concierge or complex patient access services.
  • Track record developing growth channels and referral-led models with measurable commercial outcomes.
  • Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
  • Commercial acumen with a data-driven approach to performance, prioritisation and delivery.

Desirable

  • Experience across corporate, international or embassy-led healthcare pathways.
  • Understanding of private healthcare funding and payor environments.
Person Specification

Job Criteria

Essential

  • Senior experience designing, developing and scaling medical concierge or complex patient access services.
  • Track record developing growth channels and referral-led models with measurable commercial outcomes.
  • Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
  • Commercial acumen with a data-driven approach to performance, prioritisation and delivery.

Desirable

  • Experience across corporate, international or embassy-led healthcare pathways.
  • Understanding of private healthcare funding and payor environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH


Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH


Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Coordinator

David Appau

david.appau@hje.org.uk

Details

Date posted

08 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-26-0132

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH


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