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The Hospital of St John and St Elizabeth

Medical Records Supervisor

The closing date is 29 December 2025

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Job summary

The Medical Records Supervisor is responsible for the effective delivery of all processes related to the handling and storage of patient health records across the Hospital. The post holder will be required tosupport the Hospital Management team in leading and developing the business, ensuring that performance meets or exceeds agreed quality targets.

Main duties of the job

The post holder will be focused on ensuring the highest standards of handling and storage of health records across the Hospital. The Medical Records Supervisor will be responsible for promoting best practice across departments, leading the teams and delivering on user expectations, this will involve constant review of business processes and redesign and implementation as required.

About us

HJE is in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Details

Date posted

15 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0292

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH


Job description

Job responsibilities

  • To drive best practice and maintain high standards with regards to patient information
  • To provide leadership support to motivate staff to achieve departmental KPIs
  • To set and achieve operational goals within the individual teams
  • Measure and evaluate departmental goals and processes
  • To lead on the Subject Access Request processes within the Department and Hospital
  • To lead on duplicate record training for the wider Hospital
  • To prepare data and packs for committee meetings
  • To present data at the Health Records Committee
  • To implement and maintain departmental policies and procedures at all times
  • Identifying skill gaps and ensuring training/education is appropriate when needed
  • To act as a conduit between the department and other areas of the organisation
  • To always ensure that staffing is managed economically
  • To actively encourage all staff to adhere to GDPR & Caldicott guidelines
  • To regularly audit and address all departmental processes to ensure these are effective and fully compliant with CQC requirements
  • To manage staffing including but not limited to appraisals, disciplinary procedures, annual leave requests, rota.
  • To ensure all documentation is up to date for governance and any other purpose
  • To assist staff in the medical library with day to day tasks during busy periods or periods of staff shortages (sickness / annual leave etc).

  • To undertake any other similar tasks or duties under the direction of management that are within the scope of the role / banding

Job description

Job responsibilities

  • To drive best practice and maintain high standards with regards to patient information
  • To provide leadership support to motivate staff to achieve departmental KPIs
  • To set and achieve operational goals within the individual teams
  • Measure and evaluate departmental goals and processes
  • To lead on the Subject Access Request processes within the Department and Hospital
  • To lead on duplicate record training for the wider Hospital
  • To prepare data and packs for committee meetings
  • To present data at the Health Records Committee
  • To implement and maintain departmental policies and procedures at all times
  • Identifying skill gaps and ensuring training/education is appropriate when needed
  • To act as a conduit between the department and other areas of the organisation
  • To always ensure that staffing is managed economically
  • To actively encourage all staff to adhere to GDPR & Caldicott guidelines
  • To regularly audit and address all departmental processes to ensure these are effective and fully compliant with CQC requirements
  • To manage staffing including but not limited to appraisals, disciplinary procedures, annual leave requests, rota.
  • To ensure all documentation is up to date for governance and any other purpose
  • To assist staff in the medical library with day to day tasks during busy periods or periods of staff shortages (sickness / annual leave etc).

  • To undertake any other similar tasks or duties under the direction of management that are within the scope of the role / banding

Person Specification

Experience

Essential

  • Recognised Qualification in Leadership Management
  • Experience in Health Records Management
  • Transformation and change management
  • Significant Demonstrable experience of leading, motivating and managing teams
  • Relevant Health Care experience
  • Data Protection and Information Governance experience
Person Specification

Experience

Essential

  • Recognised Qualification in Leadership Management
  • Experience in Health Records Management
  • Transformation and change management
  • Significant Demonstrable experience of leading, motivating and managing teams
  • Relevant Health Care experience
  • Data Protection and Information Governance experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH


Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH


Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Coordinator

Divya Melekandy

Divya.Melekandy@hje.org.uk

Details

Date posted

15 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0292

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH


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