The Hospital of St John and St Elizabeth

Patient Safety Team Administrator

The closing date is 26 September 2025

Job summary

Candidates are advised to apply directly using the following link:

https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=b080ca32-5f59-42b0-9d5b-c25a57b88ce8

Please note, only applications received through the employer's website will be reviewed.We are seeking a highly organised Patient Safety Team Administrator and proactive to join our Patient Safety Team and Quality Governance support team.

You will act as the central point of contact for scheduling, ensure accurate minute-taking and record-keeping, and support continuous improvement by auditing and reporting on patient safety team activity. This is an excellent opportunity to make a meaningful contribution to patient safety, quality of care, and clinical collaboration.

Main duties of the job

Assist with all patient safety administration activities including updating policies to ensure all systems and processes are up to date.
Review current processes and initiate new systems.
To monitor the teams training schedule and other relevant compliance standards.
To support all patient safety and governance operations including but not limited to maintaining a schedule of meetings and the timely production of reports and papers for meetings, including Patient safety and quality meeting, MAC, CCLIPP, Safety team meetings, etc., taking responsibility for managing agendas and minutes where required.
Supporting the Head of Patient Experience with administration of complaints and ensuring these are managed within appropriate timeframes.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Date posted

05 September 2025

Pay scheme

Other

Salary

£27,000 to £30,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0207

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH

Job description

Job responsibilities

Ensure all data is held under GDPR regulations and regularly monitored, streamlining and keeping donors information up to date.
Assist in managing the quality dashboard and support the processes for managing KPI data.
Provide administrative support relating to notifications to regulators, ensuring these are being processes within required timeframes.
Support and deputise for the MDT coordinator to ensure all MDT meeting are managed appropriately.
Coordinate projects keeping track of timeframes and expenditures as well as liaising with key stakeholders.
Facilitate smooth deliverable tasks with accurate details within agreed timescales
To be able to work within a broad range of administration duties in partnership with others or working alone on a specific task

Job description

Job responsibilities

Ensure all data is held under GDPR regulations and regularly monitored, streamlining and keeping donors information up to date.
Assist in managing the quality dashboard and support the processes for managing KPI data.
Provide administrative support relating to notifications to regulators, ensuring these are being processes within required timeframes.
Support and deputise for the MDT coordinator to ensure all MDT meeting are managed appropriately.
Coordinate projects keeping track of timeframes and expenditures as well as liaising with key stakeholders.
Facilitate smooth deliverable tasks with accurate details within agreed timescales
To be able to work within a broad range of administration duties in partnership with others or working alone on a specific task

Person Specification

Qualifications

Essential

GCSE or equivalent qualifications

Experience

Essential

Administration experience
Database/ CRM/ Payment portal management
Experience of working within the hospice or healthcare sector
Experience of working in a team
Experience in the charity sector
Ability to work to deadlines
Excellent communication skills both written and verbal
Attention to detail
Knowledge of all main Office 365 suite and CRM systems
Ability to learn new systems
Work with a diverse group of individuals
Effective organisational skills with the ability to prioritise

Person Specification

Qualifications

Essential

GCSE or equivalent qualifications

Experience

Essential

Administration experience
Database/ CRM/ Payment portal management
Experience of working within the hospice or healthcare sector
Experience of working in a team
Experience in the charity sector
Ability to work to deadlines
Excellent communication skills both written and verbal
Attention to detail
Knowledge of all main Office 365 suite and CRM systems
Ability to learn new systems
Work with a diverse group of individuals
Effective organisational skills with the ability to prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)