Job summary
Candidates are advised to apply directly using the following
link:
https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=94bc6e25-6aba-4174-aad4-33f8e8ba3e80
Please note, only applications received through the employer's
website will be reviewed.
We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor.
Main duties of the job
This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room. There will also be other office duties which will include preparing patients files and liaising with third parties to gain authorisation for treatment. The shift patterns will be 7.5hrs ( 30min lunch break) between 6am to 6pm, occasionally Saturdays, this will be in rotation with other team members
There will also be additional duties of booking outpatient appointments for consultants for follow up appointments and handling secretarial enquiries.
About us
Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.
Job description
Job responsibilities
- Manage admissions admit patients, deal with deposits/medical insurance and escort patients to their rooms.
- To admit patients onto Pims system & update any new / changed patient details.
- Printing & collating of paperwork for next days admissions.
- Retrieve & prepare patient notes.
- Process paperwork for patient bookings and send the relevant information to patients before admission.
- To book outpatient appointments and deal with secretarial enquiries
- To cover the Outpatient Diary Coordinator during periods of leave
- To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship
- To present a high standard of customer care in dealing with patients, secretaries and consultants
- To collect, replenish & deliver trolley for assembly of patient notes.
- Deal with general telephone enquiries.
- To be responsible for the replenishing of office supplies
- General office filing
Job description
Job responsibilities
- Manage admissions admit patients, deal with deposits/medical insurance and escort patients to their rooms.
- To admit patients onto Pims system & update any new / changed patient details.
- Printing & collating of paperwork for next days admissions.
- Retrieve & prepare patient notes.
- Process paperwork for patient bookings and send the relevant information to patients before admission.
- To book outpatient appointments and deal with secretarial enquiries
- To cover the Outpatient Diary Coordinator during periods of leave
- To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship
- To present a high standard of customer care in dealing with patients, secretaries and consultants
- To collect, replenish & deliver trolley for assembly of patient notes.
- Deal with general telephone enquiries.
- To be responsible for the replenishing of office supplies
- General office filing
Person Specification
Experience
Essential
- Previous relevant experience working in a medical/healthcare environment or undertaking similar role
Desirable
- Organisation skills and the ability to prioritize
- Professionalism and courteousness
- Excellent Customer Service Skills
- Proven IT skills
- The ability to work accurately and with high volume of work during peak times
- The ability to work flexibly and as part of a team
- Ability to ensure that all information is recorded accurately
Person Specification
Experience
Essential
- Previous relevant experience working in a medical/healthcare environment or undertaking similar role
Desirable
- Organisation skills and the ability to prioritize
- Professionalism and courteousness
- Excellent Customer Service Skills
- Proven IT skills
- The ability to work accurately and with high volume of work during peak times
- The ability to work flexibly and as part of a team
- Ability to ensure that all information is recorded accurately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
